Virgin Media Discussion Thread

Evening, my virgin media external wall box is on the wrong side of my house and I really don't want a horrible think cable running all the way around outside of house.....if I dig a trench though flower bed and under path will install engineer be ok laying cable in that? Can't seem to find a number to call anyone in virgin and chat person seemed to say I had to order and then they would check.....
 
Should I try Spanish? :cry:

If VM schedule changes that they believe will not impact customers, then customers will not be notified.

What's likely happened is that they had a scheduled change, they believe the change would not affect customers, they've implemented the changed and it has had some impact, and in those instances they would follow the back-out or rollback plan.

If they schedule changes which they believe may or definitely would impact customers, you would receive notification of the planned work.
 
So this happens every week now then? Seems poor way to maintain a network

Occam's razor, the network has been crap since the major national outage a few weeks back and VM still haven't made a statement about it.
 
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What happens every week? Are you having issues or is it just some people visiting the down detector website because they think there's a problem?
 
Yes ever since that large outage weeks ago my connection is flaky at least once a week it's VM's end as the hub is a solid green light and rebooting it doesn't sort, Everything my end is fine and it always comes back to normal by the morning.

Each time it happens I check down detector and can see multiple reports at the same times as my partial outage.

Hence the post earlier up.
 
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In Plymouth, I had about 80% packet loss between 12am and 2pm, yesterday. They were trying to imply it was a fault at my end and they might need to send someone to replace the SH4, but it fixed itself so...
 
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mrk said:
Yes ever since that large outage weeks ago my connection is flaky at least once a week it's VM's end as the hub is a solid green light and rebooting it doesn't sort, Everything my end is fine and it always comes back to normal by the morning.

Each time it happens I check down detector and can see multiple reports at the same times as my partial outage.

Hence the post earlier up.
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Yup that is the best way I have found to see the issues, if the router goes red light and the complaints on down detector ramp up or vm status can't be accessible its usually vm end.

When you wait a good hour or 2 and call vm they will even add an automated voice mail saying issues currently effecting your street so you can hang up.

Once you get the hang of their song and dance routine, you don't need to go through any diagnostics or rebooting even just check the lights on the front of the hub.

I think I have had at least 1-2 down times weekly for 4-5 months now, but the good thing is vm fix it fast.
 
DavidTJ said:
Question: Anyone done the new contract same house under new name, were there any issues?

Mainly I did it because even calling me on a bank holiday and refering to me as a platinum customer the deals they offered were £5-£10 a month worse than for new customers.

Secondary reason was a legitimate desire to have it in a new name having been mucked about trying to do that far too often
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Done it myself and issues galore, there struggling with demand of new installs, lack of engineers they claim, speaking to cs is like a brick wall also. So am guessing everyone is cancelling, adjusting or resigning up as new customers etc

Short version is, probably have a few days no bb/tv etc

But its gonna be a hell of a lot worth it since my bill gonna be cut in half.

One guy had to tell vm when they questioned him saying you cant just put a new name down, he told them he is moving out so that is why the new contract is going into his girlfriends name.... but he only got that heat since he was trying to adjust the installation date over the phone with cs.

If you can cancel over whatsapp or live chat, then sign up to a new deal online via topcashback or perks @ work vm deals or any other VM deal and avoid their cs you might be fine id reckon. Sometimes you may have an gap between old contract running out and new one starting though and maybe an interesting conversation with the new engineer if he turns up and you got an vm line and equiptment already installed and running and that is exactly what I will have to deal with in a few weeks!
 
mrk said:
So this happens every week now then? Seems poor way to maintain a network

Occam's razor, the network has been crap since the major national outage a few weeks back and VM still haven't made a statement about it.
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No, but since the actual nationwide outage, people have been jumping on local outages as if they national. :)
 
Yup, no issues here and besides the national outage the other week, my VM has been very good, I wouldn't have re-signed if it wasn't, I spend all day doing interactive graphics work over remote VPNs where you are latency sensitive, it was a concern when I signed up as there was a doubling of base latency vs FTTC but it's been great, there have been more small outages ( <30mins) than with the old connection but they are rare.
 
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