I just phoned virgin earlier and it appears my account still shows I’m on volt, so basically even though that would mean I was initially on M500 and would have my speed doubled to 1Gig, now they are still only offering £43 for renewing my contract. I mentioned to her is that price for the M500 & she said no, your now on the 1Gig, so I asked what price are you offering for the M500 she said that’s it, this is what new customers will pay…That £43 is all over my account, no one at Virgin appears to be budging from that offer.
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Guess you'll have to go through with the cancellation and hope they call you offering a better price later.
Mines up next month and noticed they now automatically offer you a renewal deal online, its only £3 more than what I'm paying now but then there are 2 price increases (this april and next) so ends up quite expensive by the end. Will call and do the renewal dance
I ended up agreeing to the £43, it was as clear as day they weren’t going to budge from that price. I did the cancellation dance as well - they ended up saying every time I called up ‘do you still want us to cancel the service’. I’ve got no other provider that makes any sense to change for unfortunately. The girl I spoke to when I went ahead with it mentioned that the reason why the discount aren’t as favorable as last time for me, maybe because Virgin are upgrading their services to XGS-PON, I don’t know how true that is, but I wouldn’t mind 2Gig and potentially symmetric speed it that’s an upgrade at no extra charge. The days of Blueyonder I think it was called when free speed upgrades were the norm.