I just phoned virgin earlier and it appears my account still shows I’m on volt, so basically even though that would mean I was initially on M500 and would have my speed doubled to 1Gig, now they are still only offering £43 for renewing my contract. I mentioned to her is that price for the M500 & she said no, your now on the 1Gig, so I asked what price are you offering for the M500 she said that’s it, this is what new customers will pay…That £43 is all over my account, no one at Virgin appears to be budging from that offer.
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
Guess you'll have to go through with the cancellation and hope they call you offering a better price later.
Mines up next month and noticed they now automatically offer you a renewal deal online, its only £3 more than what I'm paying now but then there are 2 price increases (this april and next) so ends up quite expensive by the end. Will call and do the renewal dance
I ended up agreeing to the £43, it was as clear as day they weren’t going to budge from that price. I did the cancellation dance as well - they ended up saying every time I called up ‘do you still want us to cancel the service’. I’ve got no other provider that makes any sense to change for unfortunately. The girl I spoke to when I went ahead with it mentioned that the reason why the discount aren’t as favorable as last time for me, maybe because Virgin are upgrading their services to XGS-PON, I don’t know how true that is, but I wouldn’t mind 2Gig and potentially symmetric speed it that’s an upgrade at no extra charge. The days of Blueyonder I think it was called when free speed upgrades were the norm.
Have said in this thread a few times I just tell them I can't afford it and after saying it for the first one or two offers they tend to have a decent deal. Putting the cancellation notice in should make it better still but I've never found the need or wanted the fuss of that. I'm paying £22 Volt 350 atm. You don't need to keep the O2 SIM, once it shows up unless you cancel your VM contract it will stay tied to the account.
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I'd try on a Saturday morning around 10 -10.30. You may get lucky and get someone from tier 2 that can actually do something worthwhile for you.
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I've always switched the contract between family members, meant we always got the best deal as a 'new' customer.
How accurate is the postcode checker? It shows that my property can get the 1Gb/s package, whilst on BT I'm struggling to hit 50Mb/s Download and anything over 10Mb/s Upload. I know VM has it's own infrastracture, but even in the past when I had VM, I was always last in line to get the fastest package.
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I don't suppose anyone on here has a GL.iNet router such as Flint 2 with the VM Hub in modem mode/bridge mode? I was wondering if this combo suffers from double NAT?
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In modem mode (which I use myself), my router (TPLink ER7206) gets the correct WAN IP assigned on its WAN port, so no double NAT..I've always switched the contract between family members, meant we always got the best deal as a 'new' customer.
How accurate is the postcode checker? It shows that my property can get the 1Gb/s package, whilst on BT I'm struggling to hit 50Mb/s Download and anything over 10Mb/s Upload. I know VM has it's own infrastracture, but even in the past when I had VM, I was always last in line to get the fastest package.
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I don't suppose anyone on here has a GL.iNet router such as Flint 2 with the VM Hub in modem mode/bridge mode? I was wondering if this combo suffers from double NAT?
My Superhub is also quite reliable in Modem Mode.
No clue, it was some time ago.
Possible, but if you sign up as a new customer ‘moving in’ I suspect it’s not too difficult to align the install date with your accounts termination date.
Has anyone used these 5G routers that use a 5G sim? Would I be right in saying that if you’re planning on running things like Plex, video calls, streaming TV, mobile phones connected and other things that require the internet all at the same time on, there’s no way 5G could handle that traffic? I wasn’t aware of this device until someone mentioned it. Looks like it would be fantastic if the speed down/up and was nearer to the M500 at least, to avoid the spinning wheel, freezing and buffering that we may have forgotten about since using FTTP.
Ive still got circa 11 days cooling off period to cancel my new contract with Virgin for the 1Gig at £43 which will be going up twice by £3.50 each year in April. Besides Openreach who’s prices when I called up were similar in not worse than Virgin’s, there’s no other provider and my address, and what really sucks is, other houses around me can get Community Fibre (symmetrical speed - 3Gigs) if they wanted it, for less than what I’d be paying Virgin. Trust me i’ve called CM many times, but apparently it’s to do with the fibre underground in unable to reach my address.
At the moment it looks like I’ll have to succumb to Virgin’s agreement as they don’t want to apply a further discount this time around to bring the deal down.
Ive still got circa 11 days cooling off period to cancel my new contract with Virgin for the 1Gig at £43 which will be going up twice by £3.50 each year in April. Besides Openreach who’s prices when I called up were similar in not worse than Virgin’s, there’s no other provider and my address, and what really sucks is, other houses around me can get Community Fibre (symmetrical speed - 3Gigs) if they wanted it, for less than what I’d be paying Virgin. Trust me i’ve called CM many times, but apparently it’s to do with the fibre underground in unable to reach my address.
At the moment it looks like I’ll have to succumb to Virgin’s agreement as they don’t want to apply a further discount this time around to bring the deal down.
You’ll never just guess what just happened…Just after my last post on here the doorbell rung - Community Fibre, there trying to sort out the problem. What the engineer said is that there’s a blockage which is stoping their cable passing through, if the blockage on my side they just need my permission to dig it up to clear the blockage, but if it’s on the road side they will need the councils permission, but he claims I should be able to get their service by the end of next week. I genuinely couldn’t believe what I was hearing, it felt like someone was having a wind up. Oh you know who I’m calling now.
If you still need it for a while before CF get you sorted there is a big thread here.
****The Official 5G Home Broadband Thread**** (Three/EE/Vodafone/etc)
There's not a dedicated thread for 5G home broadband that I can see, and with Three's current offering at £27 a month for 24 months, with unlimited data, and the 1st 6 months at half price, 5G could now potentially be a replacement for fixed line broadband for some people. Myself included...
forums.overclockers.co.uk
You can easily pick up a used 5G modem, and a no-contract 30 day rolling SIM for well under £20 per month. You need to do some actual research about the networks around you and such, before you just pile in with a random SIM and wonder why you are getting 10Mbps though!
If you still need it for a while before CF get you sorted there is a big thread here.
****The Official 5G Home Broadband Thread**** (Three/EE/Vodafone/etc)
There's not a dedicated thread for 5G home broadband that I can see, and with Three's current offering at £27 a month for 24 months, with unlimited data, and the 1st 6 months at half price, 5G could now potentially be a replacement for fixed line broadband for some people. Myself included...
You can easily pick up a used 5G modem, and a no-contract 30 day rolling SIM for well under £20 per month. You need to do some actual research about the networks around you and such, before you just pile in with a random SIM and wonder why you are getting 10Mbps though!
I use it as backup and latency is rubbish and when it rains you'll get buffering watching YouTube. Once proper 5G rolls out it'll improve.
So I think the engineer from Community Fibre saw how excited I was when he told me who he was and what he was here for, so he may have got a bit carried away when he said I could be up and running by next week. I called them up afterward which the engineer did advise, just to make them aware that they turned up as well as my wanting their service. Anyway I was told they just need to wait for the council to approve the work to clear the blockage - which could take 10-14 days but also less, once that’s been done the engineer will then install the cable and the box, so basically within 30 days.
I just needed this clarification before I called Virgin which I’ve to give them my 30 days notice. The guy I spoke to said if I wanted I could give a 1 week notice also which I didn’t no, I’m not sure if that’s because I’m out of contract or I decided to cancel the new agreement for £43pm within 14 days.
Regarding 5G though, if I thought I could do everything that I currently use my fibre for, I’d be all over it. Imagining a day when you can carry around a portal router anywhere and get super fast download and upload speeds. I’d be surprised if they don’t already have such a service is China or somewhere.
I just needed this clarification before I called Virgin which I’ve to give them my 30 days notice. The guy I spoke to said if I wanted I could give a 1 week notice also which I didn’t no, I’m not sure if that’s because I’m out of contract or I decided to cancel the new agreement for £43pm within 14 days.
Regarding 5G though, if I thought I could do everything that I currently use my fibre for, I’d be all over it. Imagining a day when you can carry around a portal router anywhere and get super fast download and upload speeds. I’d be surprised if they don’t already have such a service is China or somewhere.
Soldato
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How do Virgin media go about requesting return of old equipment?
Got a few days of contract left I think, bagged the old equipment up already, will they automatically send me packaging once contract has expired?
Got a few days of contract left I think, bagged the old equipment up already, will they automatically send me packaging once contract has expired?
Soldato
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I’ll get onto them soon then!
No doubt they will charge me a months charge in a few days despite cancelling as well.
Didn't you get a final bill ? Mine is due to hit my email on 27th for £6 which is pro-rata and paid around 12th Of Feb or something.
My Virgin account isn't showing my package like it used to even though it still active until disconnection early Feb.
I asked the lass on phone when I terminated them if I could send back via royal mail but she advised to follow procedure to protect myself.
Soldato
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Will have to check, as all the cancellation was done via Aquiss, just got a few emails from virgin media to make me aware I was leaving to confirm.
Will check my vm account later.
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