Virgin Media Discussion Thread

Just Having a Look said:
You will only get the better Deals from the retentions staff if you actually cancel your contract and wait for them to call you.
If you just phone up by yourself looking for a better deal ,, you will be speaking to someone who has limited offers to give you.
If you are serious about joining BRSK just let the Virgin contract run out ,, then terminate it once you have the BRSK connection up and running.
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I told them on both phone calls that BRSK is where I'd be going if they didn't give a decent deal.

That's the plan. I'll be cancelling once BRSK is live and contract runs out mid month. It will be the day after contract expires I terminate virgin. I'll be phoning BRSK tomorrow to get the ball rolling and hopefully can arrange the install for around 3rd Jan.

I'm expecting to get charged a final month by Virgin, but the lower cost of BRSK will cushion that a bit and I'll have 900/900 so fingers crossed all works out.
 
Mr Oxide said:
I told them on both phone calls that BRSK is where I'd be going if they didn't give a decent deal.

That's the plan. I'll be cancelling once BRSK is live and contract runs out mid month. It will be the day after contract expires I terminate virgin. I'll be phoning BRSK tomorrow to get the ball rolling and hopefully can arrange the install for around 3rd Jan.

I'm expecting to get charged a final month by Virgin, but the lower cost of BRSK will cushion that a bit and I'll have 900/900 so fingers crossed all works out.
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I just upgraded my BRSK from the 1gb service to the 2gb service, wasnt a problem for me paying £55 a month for it as im saving £68 odd a month from virgin, so still saving, ive been with BRSK nearly a year and never had a slow down or drop out, its stupid fast, everything is pretty much instant, and VM certainly cant match the upload speeds or ping rate.

The 2gb service was recommended to me because I basically have a smart home, my Mrs loves Alexa so everything is connected to it, plug sockets, TV, lights, lounge celling fan, even the damn kettle.

 
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I cancelled my VM 1Gb BB only contract after it expired and went with community fibre 1Gb fttp a month or so ago and happy with it.
VM sent me the packaging and a mailing label for Yodel to return the hub 5 - which I did 2 weeks ago(within the 30 days they wanted me to return). The return package has not moved since 6th December and Yodel refusing to give me any details as it is not mine. But VM keeps sending me texts saying they have applied a £65 charge on my account(which doesn't exist) as the equipment is "not received by them". I called and asked what could I have done differently - to which they cant explain without reading from a script saying the charge will be taken off and any monies will be returned once the equipment is returned to them. I am struggling to understand how I am at fault here.
There is also no place to complain now that the account is expired!
 
Jamin280672 said:
2gb is very nice, but sorry, lol if you think you can run all those things on a 50mbps connection, all I can say is try it sometime, 47 devices in total connected to my network when I'm at home.
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I have two 1+ Gbps internet connections and way more devices than you have and my monitoring shows under 10 Mbps internet use for those devices.

I have 14 4K CCTV cameras that use under 120Mbps to my local CCTV server so I don't know how you're measuring your use but something doesn't seem right.

What router and software are you running?
 
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Jamin280672 said:
Maybe just for the IoT devices, but not for everything else connected to the network, which is a lot.
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Number of connections != a requirement for bandwidth. Have you actually monitored it, or are you just guessing? Many enterprise business work with 100 Mbps or less. I have anywhere from 50 to over 100 devices connected, and my usual average usage is below 10 Mbps.
 
ChrisD. said:
Number of connections != a requirement for bandwidth. Have you actually monitored it, or are you just guessing? Many enterprise business work with 100 Mbps or less. I have anywhere from 50 to over 100 devices connected, and my usual average usage is below 10 Mbps.
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All I know is things were extremely unresponsive on VM 1gb package, EDIT: but thats probably their extremely poor upload speeds, I was paying BRSK something like £36 a month for the 1gb Package, at the same time as paying VM £68 a month.......its a long story why I had both, but aftewr saving £68 and finally getting out of VM, I decided what the hell, may as well spend £20 of it and have the 2gb service, I basically dont have to wait for anything now, even my Pixel 9 Pro XL downloads at 1.6gbp/s......so why not.
 
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currently on a hub 4 but ive seen that the new hub 5x router has a 10gb port which is useful as I have some new networking stuff in my house that can handle that speed.
Only issue is that im currently getting the internet to my house via coaxial cable and im seeing that the 5x is not DOCSIS 3.1 but rather XGS-PON

is it possible for me to get the 5x even in my house or does virgin media need to do some work, if they can even do it?
 
Capitano said:
is it possible for me to get the 5x even in my house or does virgin media need to do some work, if they can even do it?
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No, it needs to come in via fibre. The regular hub 5 has a 2.5 GbE port. What devices need a 10 GbE WAN connection? VM don't even offer that. Better off with a 2.5 or 10 GbE switch and connect the devices to that.
 
ChrisD. said:
No, it needs to come in via fibre. The regular hub 5 has a 2.5 GbE port. What devices need a 10 GbE WAN connection? VM don't even offer that. Better off with a 2.5 or 10 GbE switch and connect the devices to that.
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Ah thanks for letting me know, so if a connection comes in via coax is there a way I can change to fibre or is that just now feasible currently?

I have a dumb switch thats 10gb but I guess its a bit pointless at the minute
 
Capitano said:
Ah thanks for letting me know, so if a connection comes in via coax is there a way I can change to fibre or is that just now feasible currently?

I have a dumb switch thats 10gb but I guess its a bit pointless at the minute
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You need to be in a Next Fibre area to get full fibre into a 5x, and then that's the only hub you can use at present.
 
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