Virgin Media Discussion Thread

Buckster said:
oh :(

we've been very lucky -we must be in a relatively low usage area as never had a single issue (13 years)

I've been told I'm a high usage user though ! - I think we are often over 300gb a month - but what do you expect from a user that selects the highest tier of broadband- all legit use - but its amazing how steam game downloads (can't remember the last time I bought a boxed version of a games), podcast downloads, daily Netflix, Iplayer and youtube viewing (I watch more youtube than main TV these days), 2 kids with IPADs etc - all add up
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I've been with VM/NTL for over 19 years and I never had a serious speed issue up until april 2013. now they are ******* me around, making up **** . this is not how loyal customers should be treated.
 
gareth170 said:
I have 1 neighbour that has VM, she said her's also drops speed and her's cuts out, she has called VM and complained...

anyway just received this from VM forum..









crazy. so yet another senior engineer is coming.
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Email the boss and ask for a re-pull and go from there. I had to do this after 7 months of phone calls. All is ok now(I hope)
 
jrwagh333 said:
Is there a way to check your monthly usage and see when you have been traffic managed?
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VM promised this years ago when they implemented management and shaping, and it's never materialised. All you can do is run something like DU meter on the clients, or use a router with proper traffic stats (which the Superhubs don't have).

The general rule is that if it's something that benefits VM, it arrives straight away. If it's something that benefits customers, it arrives very late or not at all.
 
I have frequent disconnects these days.
Last time it happened i got tech support to look at it while it was going on, they said they needed to send an engineer.
Few hours later it starts working.
Engineer arrive a few days later and checks everything out and says its fine, also says that i had a high usage that month and may have been traffic managed.

He said the traffic management was done by a person (not automated) and depended on their mood!!!! he said i would have triggered an alarm and they had a decision to disconnect me for seconds / mins or hours...
All sounded far fetch to me...

So much for the 50% of your speed for the next 6 hours traffic management!
 
Showboat said:
He said the traffic management was done by a person (not automated) and depended on their mood!!!! he said i would have triggered an alarm and they had a decision to disconnect me for seconds / mins or hours...
All sounded far fetch to me...
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LMAO. :D
 
Showboat said:
I have frequent disconnects these days.
Last time it happened i got tech support to look at it while it was going on, they said they needed to send an engineer.
Few hours later it starts working.
Engineer arrive a few days later and checks everything out and says its fine, also says that i had a high usage that month and may have been traffic managed.

He said the traffic management was done by a person (not automated) and depended on their mood!!!! he said i would have triggered an alarm and they had a decision to disconnect me for seconds / mins or hours...
All sounded far fetch to me...

So much for the 50% of your speed for the next 6 hours traffic management!
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don't believe them

traffic management didn't disconnects you.

also traffic management is automatic.. it only drops your speed for 1 or 2 hours by either 10% or 16%
 
ive just recieved a superhub 2, ive managed to get it up and running fine and have configured the firewall to medium.

now ive got a powerline connected to one of the lan ports of the superhub and the other end of the powerline is going to a old netgear router which in turn is used for 1 pc and wireless for the other end of the house.

do I need the spi firewall or NAT enabled on the netgear router? im guessing no because the superhub 2 already has its firewall enabled but i just wanted confirmation.
 
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If I give virgin a call what is the best way to get a good deal, tell them I am considering skys fiber 38meg deal @ 10 quid per month and say am considering leaving virgin for sky?

Id like 60 or 120meg bb and possible with customer loyality discount since been with there tv and telephone line service for 10 years.
 
R3X said:
If I give virgin a call what is the best way to get a good deal, tell them I am considering skys fiber 38meg deal @ 10 quid per month and say am considering leaving virgin for sky?

Id like 60 or 120meg bb and possible with customer loyality discount since been with there tv and telephone line service for 10 years.
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Yeah try it, my contract ends in a few weeks so I'll be phoning them up to see what they can offer.
 
R3X said:
If I give virgin a call what is the best way to get a good deal, tell them I am considering skys fiber 38meg deal @ 10 quid per month and say am considering leaving virgin for sky?

Id like 60 or 120meg bb and possible with customer loyality discount since been with there tv and telephone line service for 10 years.
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to get the very best deals from then you have to cancel and hope retentions call you back
 
well we waited in all day for a phone call from the area manager yesterday and he called us at about 5.30pm. do they think we've got nothing else better to do than wait in all day, this isn't the first time. it's happened many times..

anyway. now he's saying he and another guy is coming to check/test the green box this morning and he will pop round after. but this check/test of the green box has already been done before, also on Friday (17th) he said the issue is due to high utilisation if that was true then why is he coming to check/test the green box this morning.

-------
the area manager and network guy came round. they checked the green box and cable from my house to the green box. now they saying there's an issue with the cable because at the green box, the signal is 16 or 60 I can't remember which and at the end of the cable it's -16 or something like that. if that's true then why are the levels are fine on the SH2 and TiVo box and my speed is fine in the weekday mornings , I've checked the SH2 levels at night and they don't change..

the network guy said in November they added a second upstream to fix the high utilization... tbh it all sounds weird, because my issue is the downstream speed.

also when the network guy was explaining why they added a second upstream in November and at the end he said he didn't understand anything of what he told me. so to me that sounds like he is just making up things.

anyway the area manager is booking to get the cable replaced which will take 10 days. I really can't see that improving anything.
 
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challengedavid said:
to get the very best deals from then you have to cancel and hope retentions call you back
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This is why I have not called them lol I ain't a good blagger at all and if I cancel they most likely would and retentions would not bother !

Can't I ask to be put thru directly to retentions or I just have to hope they call?

Do you think if I ask on the virgin forums someone may understand me better
 
R3X said:
This is why I have not called them lol I ain't a good blagger at all and if I cancel they most likely would and retentions would not bother !

Can't I ask to be put thru directly to retentions or I just have to hope they call?

Do you think if I ask on the virgin forums someone may understand me better
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Phone them up, go through the menu system for "I'm thinking of leaving" and just tell them you are thinking of cancelling your services, but was advised to call in to retentions and see if they had any deals they could offer you first.
 
Steampunk said:
Phone them up, go through the menu system for "I'm thinking of leaving" and just tell them you are thinking of cancelling your services, but was advised to call in to retentions and see if they had any deals they could offer you first.
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thanks
 
I phoned them up today, got my bill down from £34.25 (Ex line rental, will pay that up front to save £65) to £28.25 for 12 months, I have 120mbit + XL talk unlimited with Caller display.
 
Inclusive 60Mb --> 100Mb upgrade coming between March and May 2014 according to the My Virgin Media landing area. Got to sign up for another 12 months, but that's no skin off my nose.
 
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