Virgin Media Discussion Thread

nine_tails · 7 Oct 2016 at 17:46

RJC said:
My letter come through this morning, Broadband and phone going up by £3.49.

Looks like I will be changing, having been with Virgin less than 2 years this will would be my 4th increase.

If you are happy with the service i'd suggest call them and go straight to cancellations (option 4 or 5) ; they should be able to sort out a new contract.

Slam62 · 7 Oct 2016 at 17:50

I get 210 consistently, no one else can get near, I'll just pay

Kristoph · 7 Oct 2016 at 20:55

Gabbatek said:
haha you must have been ruthless on the phone!

Hmm - I thought so but I'm guessing his 16/19 prices have no line rental. So should be £34/37? I've just had the same deal with 6 months netflix - though the credit is something I didn't haggle for

The credit they owe you, I imagine is for your current billing cycle and the difference in price of your previous monthly payment?

RJC · 7 Oct 2016 at 20:59

nine_tails said:
If you are happy with the service i'd suggest call them and go straight to cancellations (option 4 or 5) ; they should be able to sort out a new contract.

I will do that tomorrow

Rexxar · 7 Oct 2016 at 21:18

After a bumpy start i'm finally back to 100mbps

nine_tails · 8 Oct 2016 at 10:41

Kristoph said:
Hmm - I thought so but I'm guessing his 16/19 prices have no line rental. So should be £34/37? I've just had the same deal with 6 months netflix - though the credit is something I didn't haggle for

The credit they owe you, I imagine is for your current billing cycle and the difference in price of your previous monthly payment?

Sorry , yes ,that is correct. The line rental is 184 and the bloke gave a £50 on it. So effectively i paid 134 for it. Perhaps i should have probed where the extra came from , but oh well... My cycle runs on the 9th of the month ,so i am unable to piece together how 9.50 credit was given to me.

Rabtech · 8 Oct 2016 at 10:59

Nevakonaza said:
Id be happy with that if the price was cheap,I mean when i download games from steam,Origin etc they max our at around 22-25mbps anyway so really there isn't any need to have super duper fast speeds like we have 200+ because the servers we download from wont let us take full advantage of the speeds were capable of anyway.

Virgin seem to be focusing on adding more speed to make it sound absolutely fantastic..like everything in the whole world will download instantly BUT it doesn't.

Its like having a Bugatti and been on a 30mph road behind traffic,thats how i can explain today's internet connection.

On Steam/Origin I often max out the 200Mb connection, just had to reinstall BF4 recently and that was from what I recall around 60GB+ for the main game and all the DLC. I'm not that bothered about top end speed, it just needs to be stable, have reasonable latency and keep myself and the son gaming, along with the missus streaming/browsing without slow down/drop outs.

I've been on VM's top residential tiers for years, these days it's about latency though - even my mum's plusnet ADSL connection has lower latency than my VM 200Mb Gamer package. I've had the green light from the missus to order the FTTC line, I'll wait a week or two and see how things pan out.

crinkleshoes · 8 Oct 2016 at 11:36

What kind of pings do you get?

I'm seeing 12-15ms to bbc and multiplay, which is acceptable.

I've heard of people getting 5-9ms with FTTC connections with interleaving off... but interleaving can be very dependent on area... lines/cabinet... so FTTC could have a worse ping if you're in the wrong place.

RJC · 8 Oct 2016 at 12:28

Phoned up, as I am already in a deal, they manged to waver £3.00 off, so just an extra 0.49p a month for 6 months.

lltfdaniel · 8 Oct 2016 at 13:12

crinkleshoes said:
What kind of pings do you get?

I'm seeing 12-15ms to bbc and multiplay, which is acceptable.

I've heard of people getting 5-9ms with FTTC connections with interleaving off... but interleaving can be very dependent on area... lines/cabinet... so FTTC could have a worse ping if you're in the wrong place.

21-34ms to bbc.co.uk .

Rabtech · 8 Oct 2016 at 18:01

crinkleshoes said:
What kind of pings do you get?

I'm seeing 12-15ms to bbc and multiplay, which is acceptable.

I've heard of people getting 5-9ms with FTTC connections with interleaving off... but interleaving can be very dependent on area... lines/cabinet... so FTTC could have a worse ping if you're in the wrong place.

22ms to bbc and 25ms to multiplay

wiiija · 8 Oct 2016 at 19:05

I'm having a nightmare! I "upgraded" from 50mb to 200mb yesterday morning, he said it takes a max of 24 hours but will probably be about an hour, well, if it's currently on 200 then I'm seeing no difference in any speed test or download I run. My upload is faster though I'm sure........which worries me, if this is 200 I'm going back to the slowest lol.

snappyfish · 8 Oct 2016 at 19:23

wiiija said:
I'm having a nightmare! I "upgraded" from 50mb to 200mb yesterday morning, he said it takes a max of 24 hours but will probably be about an hour, well, if it's currently on 200 then I'm seeing no difference in any speed test or download I run. My upload is faster though I'm sure........which worries me, if this is 200 I'm going back to the slowest lol.

So what speeds did you get before and after?

wiiija · 8 Oct 2016 at 19:25

I can't remember the upload on 50mb but it was low, it's currently about 10-12, download is around 60....which it was on 50mb.

crinkleshoes · 9 Oct 2016 at 10:13

Rabtech said:
22ms to bbc and 25ms to multiplay

OK, that's not terrible.

Just be aware that if you get a FTTC connection which requires interleaving... your pings could easily be 25-35ms to the same sites.

But if you're in a better area, then you can get sub 10ms pings.

I know the difference... even for general web browsing... ping is more important than balls-out speed.

I'm sticking with this connection for now though as 300mbit -> 80mbit will be too painful for me given the amount of video I download and 20-30ms pings in the likes of BF4/BF1 are perfectly acceptable to me.

I'd still rather have proper FTTP :/

crinkleshoes · 9 Oct 2016 at 10:14

wiiija said:
I can't remember the upload on 50mb but it was low, it's currently about 10-12, download is around 60....which it was on 50mb.

Have you restarted your router? That's usually required with a speed change if it isn't triggered automatically.

wiiija · 9 Oct 2016 at 11:26

All done bud, perfect now

Rabtech · 9 Oct 2016 at 13:35

crinkleshoes said:
OK, that's not terrible.

Just be aware that if you get a FTTC connection which requires interleaving... your pings could easily be 25-35ms to the same sites.

But if you're in a better area, then you can get sub 10ms pings.

I know the difference... even for general web browsing... ping is more important than balls-out speed.

I'm sticking with this connection for now though as 300mbit -> 80mbit will be too painful for me given the amount of video I download and 20-30ms pings in the likes of BF4/BF1 are perfectly acceptable to me.

I'd still rather have proper FTTP :/

I'll be going with Plusnet FTTC, I'd like a static IP and the ability for them to tune the line (i.e. switching between fastpath/interleave) rather than use another ISP and get stonewalled with 'it can't be done'.

Here's last nights BQM, check out the packet loss - trying to do anything during the packet loss period is a complete waste of time, tonight being the busiest night of the week on the internet I suspect will be no different.

lltfdaniel · 9 Oct 2016 at 15:20

Theres mine.

Richard_16v · 9 Oct 2016 at 16:36

Called and cancelled phone, TV, fibre the other day, was waiting to get the letter to get me out of my contract

Waiting for BT to be installed, my experience FTTC is as quick day to day, apart from large downloads I would say I preferred FTTC over Virgin 200Mb.

Wonder how much Virgin lose in cancelled contracts, I still had about 13 Mo the left!