Well, here's a turn up for the books...
Virgin have compensated me for my internet issues that I have been having for, ever..
£8.80...
what, the actual, ****...
Could be worse. I spent an hour on the phone today, being transferred three times between retentions, TSC and back to retentions. They insisted we were still in contract, then eventually agreed we weren't. I asked about adding Homeworks+ to the account if we stay, but doing something about the overall cost because of an ongoing fault in our area (for which I have a VM fault ref).
They'd never heard of Homeworks or Homeworks+, told me it wasn't a thing, then after some argument they Googled it and said 'Oh yeah'. They then said we could indeed sign a new contract, but they'd want more money than we pay now without a contract (WTF?). I couldn't believe my ears, so asked him to repeat. He said yep, if you want a new contract I'll have to put the price up, and then you can add the Homeworks on top, but we can't give you Homeworks+ cos we don't know how to do it.
This is a senior department at VM(!).
After a full hour he told me to check my options with Sky and that was the end of the conversation. I think I'll do just that. Sky original + Zen unlimited looks good about now. The guy did tell me 'But they only do FTTC whereas we're fibre optic'. I asked him to clarify and asked what connected the VM cab to our house, and he went quiet. He eventually replied, 'Yeah but we're faster'. Yup, for about 10 minutes at 4am. Other than that I see 1-2Mbps (megabits, not bytes) single threaded and about 30Mbps overall, because the network here is borked and packet loss is rife.
He just said to ring Sky then. What awesome customer service.
![Eek! :eek: :eek:](/styles/default/xenforo/vbSmilies/Normal/eek.gif)