Virgin Media Discussion Thread

Yea tried all that im thinking the superhub3 might be same ip as the tplink ? 192.168.0.1 ? is that the problem ? and I have to change the tplink lan ip ?
 
What I mean is maybe the superhub 3 is 192.168.0.1 the same ip as the router ? not talking about the login page ip

I can login etc to the superhub 3 fine I just cant get it to connect to the internet whilst using in modem mode whereas the superhub 2 is working fine

I plug in hub3 set to modem mode put the ethernet cable in same way as working on hub 2
but no network connection is formed

This is how I run it

Superhub in modem mode >ethernet cable from hub to tplink router and 1 ethernetcable from router to network switch

all working fine and dandy on superhub 2

do the same exact setup with superhub 3 doesn't work
 
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FreeStream said:
Just upgraded to the 200 Gamer package - a SH3 is coming on Tuesday...

The bloke on the phone said that all the ping issues, modem only mode, etc... should work absolutely perfectly... I'm dubious?
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He lied to you. They usually do. Modem mode suffers from the same latency issues as router mode. It's been reported for 18 months, but they are waiting on a fix from Arris, and then the usual slow deployment of a new firmware.
 
Any forum members looking for an offer (staff distcount, I work for virgin, engineer) drop me a message. I helped out a few of you last year and I can do it again.
 
Steampunk said:
He lied to you. They usually do. Modem mode suffers from the same latency issues as router mode. It's been reported for 18 months, but they are waiting on a fix from Arris, and then the usual slow deployment of a new firmware.
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:rolleyes: Excellent. I shall 'suffer' for a week and then complain for additional discount, if I'm lucky! (and then get my SH2AC enabled)...
 
dean0 said:
Yep new customer only
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Does the new customer thing work if you set up someone else in the household?

My contract is due to end in the next 6-7 weeks and looking for a better deal than I'm currently on. Happy to move the account to the wife of she is then classed as a new customer
 
dean0 said:
Any forum members looking for an offer (staff distcount, I work for virgin, engineer) drop me a message. I helped out a few of you last year and I can do it again.
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I just got VM to cancel my contract after receiving dreadful slowdown due to over-utilisation (which has had a review date that has been pushed further and further back for over 2 years and now has a review date of December). I've been a customer for over 20 years so it pains me to see a once great service brought so low - I know wherever I go I won't get 200mb (though hopefully I'll get better than the 2-6mb I'm getting atm) but I wouldn't rule out a return to VM in the future once the issue has been resolved (or even eased). Do you know if there's a reliable way to check an area's utilisation issues? I know sales staff lie about it because I mystery shopped just prior to complaining to the Chief Execs department.
 
dean0 said:
Any forum members looking for an offer (staff distcount, I work for virgin, engineer) drop me a message. I helped out a few of you last year and I can do it again.
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Will be a new customer soon as they are installing in my road but its FTTP so only tv and BB. I dont want the Tv mind, just be the 200 meg pack :)
 
HAz said:
Will be a new customer soon as they are installing in my road but its FTTP so only tv and BB. I dont want the Tv mind, just be the 200 meg pack :)
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Drop me a message when ready
[HB]Rugrat said:
I just got VM to cancel my contract after receiving dreadful slowdown due to over-utilisation (which has had a review date that has been pushed further and further back for over 2 years and now has a review date of December). I've been a customer for over 20 years so it pains me to see a once great service brought so low - I know wherever I go I won't get 200mb (though hopefully I'll get better than the 2-6mb I'm getting atm) but I wouldn't rule out a return to VM in the future once the issue has been resolved (or even eased). Do you know if there's a reliable way to check an area's utilisation issues? I know sales staff lie about it because I mystery shopped just prior to complaining to the Chief Execs department.
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Unfortunately not
 
johnny6 said:
Does the new customer thing work if you set up someone else in the household?

My contract is due to end in the next 6-7 weeks and looking for a better deal than I'm currently on. Happy to move the account to the wife of she is then classed as a new customer
Click to expand...
Yes drop me a message when ready
 
Avathar77 said:
Currently paying £50.18 for 150BB+M TV and talk weekends - on a monthly rolling conntract.
Had a chat to have a better deal/ to have player or Mix bundle but only offer was for £46 per month for Mix bundle - even that to increase after 6 months, on a 12 month contract.
I guess i have to cancel and get a new contract :(
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Update:
I cancelled contract on 13th. Bb and TV services have been on and off since. Even today there were 3 outages for more than 3-4 hours each! Seems like a fault in the area(21) but nothing on the web site.
On top of that when I called to say we do t have internet on 14th I found out that they have terminated my service effective on 13th! So much for 30 day notice.
Got it all sorted in the end with the contract - they called me today and gave mix TV package with 150 mb bb for £39 for 12 month contract, which is bit better than what I wanted.
Now if only they can sort out the area wide issue we are having....
 
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