Virgin Media Discussion Thread

Swapped out the TiVo box for a V box HD and it's miles ahead of the TiVo box.

Menu is snappy, doesn't take 40 minutes to start up from cold either, don't miss the record/pause as never used it anyway.
 
Clov!s said:
What ping you getting? Mine averages around 15/20 in games.
Click to expand...

Well last week on 150/10 with the SH2 it was pretty much flat <25ms on the TB ping graph.

Now it's a sea of yellow...

I don't really game so that isn't an issue - the lie and the worse service I care about.

Turns out I have a SH2 not a SH2AC, what speeds can that support? I thought it supported DOCSIS3 so it should work?

Cheers.
 
I'd use to say that VM internet is the dogs b*llocks. But the fault and service drop outs are now taking the Michael. Monthly and some times weekly. The other month I had a 14 hour service loss.
 
Hi all,
Just wanted to share our absolutely appalling experience with Virgin Media broadband over the last year:

x-posted from the Virgin Media Community forum:

Previous shenanigans described at:
http://community.virginmedia.com/t5/Speed/W6-Area-21-Getting-3mbit-out-of-70/m-p/3360856

Our internet went down on the Saturday again 15th of April - It is now the 19th of April, and we still haven't got service restored. The estimated fix time has been extended 6 hours every 6 hours from Sunday. Currently it's listed at

Overall, we've had appalling service the last 6 months. The internet has either not been working or been extremely slow during peak hours (Read: <1 mbit instead of 70, as measured by multiple speedtests on wired connections).

For this, Virgin has kindly agreed to take £5 of our £42 bill this month. It's a complete joke. When I asked to transfer to the customer relations department to talk to someone regarding our monthly costs, they offered us a rebate of a whopping £2.50 a month if we decided to sign up for another 12 months.

The quite rude guy at the retentions department couldn't understand why I wasn't interested in signing up for another 12 months with Virgin, and promptly hung up on me after I told him I wasn't interested in any sort of deal that extended our contract period.

I guess we'll be voting with our feet on this one, I'm absolutely appalled by the service from the accounts and retention departments. At least the poor guys at technical support were very apologetic and understanding.

Overall, I'd stay as far away from Virgin Media as I can. The service is either not working or extremely slow (Read, less than 1mbit out of 70mbit payed for) during peak hours. Their customer support is in shambles and they can't keep promises.

Best regards,
- Tobias
 
Guys, what should customers be paying for TV L, land line and 100MB broadband?

Just found out my parents are paying £76 a month which seems excessive to me considering most of the channels are crap and they barely even use the internet.

Probably going to recommend they leave VM, they've been with them since ntlworld came to the UK the price just seems to be creeping up every year and they're not checking it at all.
 
The key thing I have leant with dealing with virgin is to save any chats you have with them and any phone calls confirmed by email as like you said they say one thing and do another. Virgin are the only fibre providers in my area so im stuck with them unless I want slow internet
 
ChrisD. said:
It's not even fibre. They rip Openreach for it, but their network is not fibre to the door either.
Click to expand...

It is to the street path at your front door. Openreach is to the cabinet that serves your street, could be 1km away from your front door.

How do other countries do it that offer 1gb connections, is it fiber to your router?
 
I've done a bit of Googling but can't see anything recent (last thing is from roughly a month ago), is there any news on when the updated firmware for the SH3 chipset issue is due?
 
Rang up - got a SH2AC sent out.

Essentially did a 0.1 second ping to 192.168.100.1 and one of their routing servers which showed high pings and occasional packet loss.

The speed is spot on however...
 
peterpies said:
It is to the street path at your front door. Openreach is to the cabinet that serves your street, could be 1km away from your front door.

How do other countries do it that offer 1gb connections, is it fiber to your router?
Click to expand...

It definitely is not. In some cases VM's network is even less fiber than VDSL is.

Cable is a HFC network which uses FTTC, but then they also chain multiple cabinets together using coax, not fiber. The only way to get fiber to your door on VM is if your in the new FTTP/RoG roll out areas, but I don't think this even counts for 1% of installs. So almost all VM customers will be connected from their modem all the way to a cabinet on coax, which then could also be daisy chained on coax to another cabinet further down the street.
 
DarkBahamut said:
It definitely is not. In some cases VM's network is even less fiber than VDSL is.

Cable is a HFC network which uses FTTC, but then they also chain multiple cabinets together using coax, not fiber. The only way to get fiber to your door on VM is if your in the new FTTP/RoG roll out areas, but I don't think this even counts for 1% of installs. So almost all VM customers will be connected from their modem all the way to a cabinet on coax, which then could also be daisy chained on coax to another cabinet further down the street.
Click to expand...

Never knew. Thought their network was all fiber.

So much for the advertising standards authority in the UK. I suppose that is just guff, toilet paper and it's buyer beware on everything.

Or I'm just a moron.
 
Yeah. The whole 'fibre' BB marketing is seriously out of hand. I remember seeing recently that the ASA were going to investigate this exact issue so hopefully they'll get told to stop. IMO fibre really should only mean FTTP, not cable/VDSL/G.Fast. After all, there's always fibre used somewhere in the chain on the backhaul not matter what connection you use :)
 
Will cancelling and set up as new customer with another adult in the household cause any problems? Can it happen the next day, or do we need to leave a gap?
 
You must log in or register to reply here.
Back
Top Bottom