Virgin Media Discussion Thread

Another nail in the coffin for Intel's Puma 6 chipset.

FYI: You can blow Intel-powered broadband modems off the 'net with a 'trivial' packet stream - The Register
Broadband modems using Intel's bungled Puma 6 chipset can be overloaded and virtually knocked offline by a trivial stream of packets, it is claimed.

Effectively, if there's someone you don't like, and they are one of thousands upon thousands of people using a Puma 6-powered home gateway, and you know their IP address, you can kick them off the internet, we're told.

This week, inquisitive netizens discovered that, when presented with even modest amounts of packets – as little as 1.5Mbps – modems equipped with a Puma 6 can be slowed to a crawl.

According to one engineer who spoke to El Reg on the issue, the flaw would be "trivial" to exploit in the wild and would effectively render the targeted box useless for the duration.

"You send a stream of 200Kbps of TCP, UDP or maybe even ICMP to different port numbers and it has a tiny table to keep track of these and become immd unresponsive. It comes back after you stop," our tipster explains.

"It can be exploited remotely and there is no way to mitigate the issue."

This will be particularly frustrating for Puma 6 modem owners because the boxes are pitched as gigabit internet modems, meaning many of the devices can potentially be slowed to a crawl simply by getting traffic flowing at a fraction of the connection speeds you are paying for.

The Puma 6 chipset is used in a number of ISP-branded cable modems, including some supplied by Comcast in the US and Virgin in the UK, where customers have already begun filing complaints over the sluggish performance of the routers.

"Immediately following installation I noticed I was getting significant spikes in latency, resulting in unstable connections on VPN, and poor gaming/streaming performance," writes one customer who's asking for a replacement.

The reports are yet another nail in the coffin of the ill-fated Puma 6 chipset. Shortly after it was released, it was found to be prone to serious latency issues. The problem has already landed one vendor in court on a class action lawsuit. ®
 
Hypothically if somone got sent a SH2AC to replace their SH3 from another customer who hadn't returned theirs would VM allow it?

probably not they are linked to customers so you would need to phone up to link it to your account and nobody on first line help would be able to do that. you would need to get through to second line help and plead your case. then your at the mercy of that person.

i spent an hour on the phone to them to be told no. i'm not going to bother trying again.
 
Anyone know if I can swap back my old Superhub 2 if I find the new SH3 they are going to give me is rubbish? I'm moving house and currently using a SH2, but they offered me a new SH3 for free as part of the install at the new place. Thought I would quickly check its reputation here and glad I did!

Given the issues people have been having I'd rather just stick with the SH2 - wireless may be rubbish but at least the connection works!
 
Are you a gamer, if not I wouldn't worry?

If you are then you can ask them to stay with your SH2 when you move, will the wifi issues in the SH2 be a problem when you move house size etc?
 
Having an issue with Broadband since 14th this month with at first intermittent and since 21st no internet at all.
Normal way they are connected is by a single F type cable from the wall socket to a splitter and from the splitter 2 cables to super hub and VHD box(1 each).
But today when i connected the f cable from the wall directly(by passing the splitter) to the super hub i got internet!

But no TV as no cable connecting to VHD box.
I tried getting a replacement splitter from an electrical store near by but still the same as above.

I am trying explain this to the very non technical staff at VM call center but they don't understand and keeps getting transferred from one to another(still on hold for the 4th transfer as i type this)

Any ideas?
 
Sadly that's normal for VM first line staff, they follow scripts for standard troubleshooting and find it hard to deviate from these.

Not much help right now but I found when dealing with them lately if I called after 8pm I was transferred to a UK call centre who had a much better idea.
 
yeah went through 5 of them repeating the same things and gave up.
it is strange that when directly connected i get Broadband but when connected via splitter as it was before these issues happened i only get TV and no BB!
Super hub status says - Internet(Registration failure) when connected to splitter.
 
Not recently no. I had the superhub 3 for few good months now and it was working fine. We had lot of area SNR issues and they were trying to fix it. But as a rusult 4 engineer bookings has been cancelled since 14th to my house!
I did renew/upgrade my package to a MixTV bundle and they sent me a TV V6 box. but i cant initialize it without internet(CAtch 22)
 
This is what I am thinking too, but how do I find out? calling is not getting me anywhere. Maybe i will wait till evening. You are right, i have had better luck when i used to call on week day evenings after work.
 
Are you a gamer, if not I wouldn't worry?

If you are then you can ask them to stay with your SH2 when you move, will the wifi issues in the SH2 be a problem when you move house size etc?

Wifi might be an issue, but one that's within my control with wifi extenders, putting the hub in modem mode etc, rather than packet loss that I can't stop!
 
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