I've got a qustion for you guys.. To the left of the outage is my stats using the SH3, to the right of the outage I have switched the SH3 to modem only mode, and running a Netgear Nighthawk R7000 ... Shouldnt I see an improvement rather than more spikes?
While the outage was caused by you, that graph looks very much like before and after VM adding more downstream channels. Because of how the bug works, the more downstream channels you have, the worse the 'field of wheat' (Theresa May not included) will become. Our area went from 8 to 24 downstream channels one night (yay, network upgrades!) and the graph went from fairly low yellow spikes to OMGWTFBBQ? instantly.
Any tips on renegotiating with Vm. My contract is up next month and best deals I can get them down to is just 100mg broadband for 32 quid or 37 with player tv or 42 with mix tv. They will also throw in a new box, but they have no 4k service so not much point.
We currently have full house tv but never watch it, hence downgrading tv package.
If and when you fail to come to an agreement with the 'retentions' rep, agree to allow them to disconnect your services. They'll give you a date. Now wait for the inevitable 'We've reviewed your account and you're a good customer...' phone call. That's what I did. We have a CEO special deal but even so, we went through that process and have VIVID 200 Gamer with Homeworks, Full House TV with a V6 TiVO and a second V+ HD box upstairs, and phone for £38 a month.