VoIP Providers

*RE-ANIMATION*

Has anyone used Zoiper as a free softphone client ?
any issues eg malware/advertising risks ? https://www.zoiper.com/

I had been using Bria/counterpath but they no longer support windows 7/8.1, and I couln't fix the msi installer to bypass that
 
Gary you can't come on these forums just to advertise your business.

Did you read the rules when you first come on? :D

I love how everyone jumps in a thread like this when there's a business opportunity for their own business that they work for.
 
Reviewing this again as things have obviously changed hugely over the last 18 months; hardly any of our clients use the phone anymore and everything is a scheduled video call rather than a phone or conference call.

We have 7 users/lines and we barely need 1. But what we do need is the flexibility to pass an incoming call to a colleague (we could just physically pass a handset but that feels very old school and clunky now, plus handsets aren't great vs headsets for longer calls to take notes etc). I think even if a 2nd call came in and the line was busy, it going straight to voicemail wouldn't be the end of the world for our line of work.

Our current provider RingCentral don't allow the above. You can't even login to 1 line via 2 devices. Does anyone know of any that are a bit more agile (multiple desks/logins per line)?
 
Russinating said:
Reviewing this again as things have obviously changed hugely over the last 18 months; hardly any of our clients use the phone anymore and everything is a scheduled video call rather than a phone or conference call.

We have 7 users/lines and we barely need 1. But what we do need is the flexibility to pass an incoming call to a colleague (we could just physically pass a handset but that feels very old school and clunky now, plus handsets aren't great vs headsets for longer calls to take notes etc). I think even if a 2nd call came in and the line was busy, it going straight to voicemail wouldn't be the end of the world for our line of work.

Our current provider RingCentral don't allow the above. You can't even login to 1 line via 2 devices. Does anyone know of any that are a bit more agile (multiple desks/logins per line)?
Click to expand...

Seems you sort of need to have Ring Groups so it rings around everyone until someone answers, or falls back to voicemail if no one picks up after 30-60seconds.

We have recently moved everything to VoiP with Gradwell which uses 3cx for the software and on here we can setup ring groups and fallbacks.

We also use Shard Parking that allows anyone to put a call into a Shared Parking spot that anyone else can pick up that line, so here people tend to just shout "John Call on line(Shared parking) 1 for you"
 
Etheco said:
Seems you sort of need to have Ring Groups so it rings around everyone until someone answers, or falls back to voicemail if no one picks up after 30-60seconds.

We have recently moved everything to VoiP with Gradwell which uses 3cx for the software and on here we can setup ring groups and fallbacks.

We also use Shard Parking that allows anyone to put a call into a Shared Parking spot that anyone else can pick up that line, so here people tend to just shout "John Call on line(Shared parking) 1 for you"
Click to expand...

Yep exactly. How much are they charging?
 
Russinating said:
Reviewing this again as things have obviously changed hugely over the last 18 months; hardly any of our clients use the phone anymore and everything is a scheduled video call rather than a phone or conference call.

We have 7 users/lines and we barely need 1. But what we do need is the flexibility to pass an incoming call to a colleague (we could just physically pass a handset but that feels very old school and clunky now, plus handsets aren't great vs headsets for longer calls to take notes etc). I think even if a 2nd call came in and the line was busy, it going straight to voicemail wouldn't be the end of the world for our line of work.

Our current provider RingCentral don't allow the above. You can't even login to 1 line via 2 devices. Does anyone know of any that are a bit more agile (multiple desks/logins per line)?
Click to expand...

Microsoft Teams can do all of that though if you're not using Teams or Office 365 already the implementation would be pretty hefty.
 
You are going to struggle to find a provider that lets a single user log into multiple instances of the same devices, for example we use 8x8 and their user licence allows a user to login on one computer, one mobile/tablet and one hard phone at the same time, all will ring at the same time and any can be answered, but the same user couldnt log into two computers at the same time for example.

If most users have mobiles and you are happy to transfer to them instead of to other "extensions" then a single user acting as a receptionist on a softphone would be able to transfer easily to any users mobile, you could also setup an AA/IVR to allow direct routing to peoples mobiles via a press 1 for bob, 2 for alice type scenario.

8x8 might be something to consider as it has out of the box integration with google, for calendars/meetings/contacts and SSO.
 
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