I sent back a Veloci that developed a board fault after a few tries of them trying to help. Got the replacement drive after 7 days via the advanced RMA. Just received an email (3 weeks since I got it) saying the RMA is closed. So im happy.
Western Digital Rant
- Thread starter Vimanis
- Start date
Got another email saying the replacement has been despatched. From what I hear replacements from WD are bit of a lottery (refurbs, newer models, bigger drives etc)
Can anyone confirm this?
First 150GB raptor died about 2 weeks ago, 2nd two days later - typing from my machine with the 2 replacements in 
Both my drives say 'Recertified' and are the exact same model as I RMA'd apart from the firmware which is rev 5 (mine was rev 1).
Both my drives say 'Recertified' and are the exact same model as I RMA'd apart from the firmware which is rev 5 (mine was rev 1).
Last edited:
Associate
- Joined
- 3 Mar 2006
- Posts
- 1,786
- Location
- wakefield
i sent an advanced rma request out last friday my hdd hasnt even been shipped yet 
its a joke , happy enough to take ya card details and what not but when it comes down to me wanting my raptor replacing got no chance
My rma still says its being processed and nothings been shipped , and i went out and brought 2 new hdds to raid cos i couldnt be with out the pc its a joke never buying wd again for myself had excellent experience with samsung/ocuk/seagate/corsair/crucial/geil/dfi for rmas but wd is appaualing
/end rant
its a joke , happy enough to take ya card details and what not but when it comes down to me wanting my raptor replacing got no chanceMy rma still says its being processed and nothings been shipped , and i went out and brought 2 new hdds to raid cos i couldnt be with out the pc its a joke never buying wd again for myself had excellent experience with samsung/ocuk/seagate/corsair/crucial/geil/dfi for rmas but wd is appaualing
/end rant
Last edited:
Great, ive to rma a raptor drive and this thread isn't filling me with much confidence.
Do we actually have to include that weird customs decleration on the front of the box? And just how anal are they about packaging the drive, ive got a box here with foam padding that will secure the drive in place but they seem adamant about wanting 2 inches of bubble wrap around it.
Do we actually have to include that weird customs decleration on the front of the box? And just how anal are they about packaging the drive, ive got a box here with foam padding that will secure the drive in place but they seem adamant about wanting 2 inches of bubble wrap around it.
Associate
- Joined
- 3 Mar 2006
- Posts
- 1,786
- Location
- wakefield
to be fair im thinking about using my raptor as a paper weight with how long rmas taking phoned em up the tech guys escilated my rma now i just want a new hdd not fussed what it is i just really need the hdd back to recover some cost of the replacement drive
Had a similar experience with WD too. I was also returning a 150Gb 10k Raptor.
It took about two weeks for them to receive it (or at least acknowledge it - by email). However their web tracker still said it had not arrived. Apparently the place they receive the drive is different to where they're fixed / replaced. I had to wait another 2 weeks or so for it to get shipped internally to that department and finally appear on the website as received. It then approximately took another couple of weeks to get fixed and around a week to arrive after being shipped. Overall the whole process took around 7 weeks, during which time I had no boot drive for my main PC. Really disappointing.
Compare that to Logitech who responded to my RMA request the same day and shipped me a replacement mouse before requesting I send my old one back and it's two completely different worlds.
It took about two weeks for them to receive it (or at least acknowledge it - by email). However their web tracker still said it had not arrived. Apparently the place they receive the drive is different to where they're fixed / replaced. I had to wait another 2 weeks or so for it to get shipped internally to that department and finally appear on the website as received. It then approximately took another couple of weeks to get fixed and around a week to arrive after being shipped. Overall the whole process took around 7 weeks, during which time I had no boot drive for my main PC. Really disappointing.
Compare that to Logitech who responded to my RMA request the same day and shipped me a replacement mouse before requesting I send my old one back and it's two completely different worlds.
It took a month to process my dead raptor. So I bought a velociraptor and flogged the replacement refurbished drive when it eventually arrived.
Very poor RMA process, but decent drives. Makes you consider your purchase though!
Matt
Very poor RMA process, but decent drives. Makes you consider your purchase though!
Matt
Associate
- Joined
- 3 Mar 2006
- Posts
- 1,786
- Location
- wakefield
still no advanced rma return or even shipping noticed for me yet , just got shipping notice getting sent a 74 gb wd raptor 16 mb cache
, just got shipping notice getting sent a 74 gb wd raptor 16 mb cache
Last edited: