I apologise humbly if I've offended you in any way, that was not my intention and I truly hope that you get to the bottom of this as soon as possible so that it has no further implications to your financial status.
I've used http://www.saynoto0870.com/companysearch.php to find these numbers, one at local rate for the Nuneaton branch itself and one a free phone number for general enquiries.
01793 810597
and
0800 302010
Give them a call they will be able to see all activity both completed and pending, so will be able to help.
Nobodies offended me mate, just getting tired of dealing with the kind of cretins you find on the internet. Don't even mind how somebody puts across their point if its helpful, even if they do it by being a rear end, then that's them and I don't care, its the types who just come in to make themselves feel better, offer no help just to feed the chip on their shoulders that are just getting old now. At first they are funny, but like anything that's annoying and pointless, regardless of how funny it is, repetition just makes it dull.
Pretty sure you were helpful anyway, not that I remember who said what. Least after today I'll hopefully know something about banking.

Many a fool accepts that the people/firms they use financially never get it wrong, they do.
So your right to make a fuss, doing so shows your not a fool and that you want to know where your money goes.
The fact you haven’t spent it elsewhere means its gone with that transaction. I’m betting it will turn back up in your account, probably with no reason given, or lets say hard to get. It will probably be a case of ‘who had it, who knows’.
The bank would be the first place to start, a quick phone call to your bank may clear everything up there and then.. Put mind at rest.
.
Two types of people, and best example I can think of to show this is the Error fiasco with Blizzard recently. The two types:
1.) Spineless; accept any rear bumfiddling done to them by any company and takes the product as given, regardless of whether its satisfactory.
2.) Normal; appears to of been screwed over, speaks out.
If it all adds up and nobody is at fault but me, I'll accept it and take whatever backlash is given to me, doesn't bother me either way so long as it gets sorted.
What makes me laugh the most is all the 'its only £3!' rubbish I'm hearing. Value doesn't mean a thing in my eyes, if something appears to of been taken, then its gone and I have a right to have it back, plus it was inconvenient as I'd perfectly worked it out to suit me, instead it caused me to have to go out of my way.
This wasn't me calling out some big company like a retard by the way, this was me wondering where the hell could the money of disappeared to.
Only rage generated was from falling below a minimum amount of £ I couldn't fall under, due to something out of my control.
It's a learning experience none the less.
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lol.

but thanks.