What's OCUK's turnaround on graphics card RMAs with obvious physical defects?

[FrenchTart]

I bought an x1950xt-x a few weeks ago (yeah..I wasn't thinking straight) from OCUK. When I first installed the card, I noticed the fan wasn't working so I did the usual checks and it seemed that one of the pins on the fan header socket is about 1/3rd normal length. I managed to get the fan to work normally by playing with the way it was plugged into the socket but any minor knocks/whatever tend to dislodge it and cause the fan to fail. Wootz :/

I obviously should've returned it straight away but unfortunately I need the graphics card and really can't go a week or whatever without access to my pc.

What kind of turnaround would OCUK have for this sort of thing? I'm aware that I should call/raise a ticket but I don't really want to get the official ball rolling until I'm either sure I won't be without a card for long and/or can arrange alternative pc access.

I presume calling into the store would be quicker but I don't want to travel down there if they'll just give me hassle and refuse to exchange there and then...

Anyone got any ideas?

 

[4T5]

There phone service is excellent, Use it.

 

[FrenchTart]

Their phone service was constantly unreachable last time I tried to use it.

 

[4T5]

There will always be busy times mate but invariably it is answered Very quickly.
Last time i rang i asked the dude if he was wearing a gun holster with his phone in it. It was like quick draw answering and freaked me out a bit , i think i even posted about it

 

[FrenchTart]

Admittedly it was a while ago so they could have gone through some major changes/improvements since my experience.

...which was ringing several times a day for a week just to get through once :/

I'll give it a go when I get the chance (i.e. not in work) but if anyone has had any similar experiences I'd love to hear from you.

 

[jrodga2k5]

Phone service is excellent with OCuK I mean I had a DoA card phoned them, they told me rma thing on the phone and emailed me a label and then they organised the pick up, since it was the weekend it took longer but from the friday I had a new card delivered by the tuesday!

Different case if its a warranty thing tho

 

[trojan698]

They organised postage for you? free of charge?

 

[LoadsaMoney]

No need to phone, just use the webnote and request an RMA, can take anywhere from a few days to just over a week to get sorted if its still under 28days, if its over 28days then it goes back to OcUK who then have to send it back to the manufacturer which could take 7+ weeks, and RMA threads aint allowed so IBTL.

 

[FrenchTart]

Fair enough.

Cheers for the info.

 

[jrodga2k5]

They organised postage for you? free of charge?

Yeah on that situation they did JUst packed it up, labelled it up and they sorted out! They would only charge me postage if the card was okay after I sent it down to them! Tbh i doubt they still do that

 

[mikeo]

Returned a card just before Christmas (Galaxy 7900GS). Posted back to them last thing Wednesday afternoon, replacement card back to me by Friday afternoon. Can't see they could have done it any quicker. Only downside was the £7.40 it cost me to send it back "guaranteed next day".