Soldato
You can download detailed smartmeter readings from Octopus so if you think there is something up might be worth doing that and having a trawl through.
One thing to check is missing readings.
I checked for another reason but when my bill failed to generate I sent them a message and said I think there are missing readings which has caused my bill to fail.
They replied with your your right we have now requested them and bingo next day correct bill was generated.
Part of the issue I think is that with Bulb they had to take on more staff and some are just not as good as others as they have less experience.
Do you know where to look for this please?
Ive found various pages on the main Octopus website, and it appears to be all correct. But the phone app is still wrong and my account not updating for electricity.