Where oh where?

Spacedeck · 14 Jul 2021 at 09:29

I'm lost, so you own Skyrim and all DLC, but you can't see them in your library? In my library I only see The Elder Scrolls V: Skyrim and The Elder Scrolls V: Skyrim Special Edition. I looked at my purchase history and Legendary Edition was the version I picked up in 2015.

Bickaxe · 14 Jul 2021 at 10:05

I can see both versions in my library. It is under The Elder Scrolls, not Elder Scrolls or Skyrim though but alphabetically, it starts with an E.

If you go to the store page, does it have the box near the top with the option to play it now ? (regardless of whether it is installed or not)

DaleTheWhale · 14 Jul 2021 at 10:26

This is the URL to the original Skyrim store page, it has a disclaimer that Bethesda requested for it be unlisted so doesn't show in search anymore.

https://store.steampowered.com/app/72850/The_Elder_Scrolls_V_Skyrim/

I remember years back, Ubisoft having the legendary bundle for very cheap (That's how I got the DLC's), have you checked on there?

MonkeyBasher · 14 Jul 2021 at 10:53

I received a copy of the special edition for free on steam when they retired oldrim.
I have both versions listed in my library.

Kronos · 14 Jul 2021 at 11:26

This is going well for some reason Steam has just replied to my request help by telling me how to restore "The Elder Scrolls V: Skyrim VR" to my account, I have never owned this game not having a VR set up?

loftie · 14 Jul 2021 at 11:53

Hey Kronos, long time no see. You've shown a screenshot of the store, but none of the library with your search result of "skyrim". Odd you don't have the "Special Edition" version, you must have bought original Skyrim before they gave it to everyone.

Have you managed to find the delisted Store page for original Skyrim in the steam client itself? Or did you look at it through a web browser?

Kronos · 14 Jul 2021 at 13:04

DaleTheWhale said:
This is the URL to the original Skyrim store page, it has a disclaimer that Bethesda requested for it be unlisted so doesn't show in search anymore.

https://store.steampowered.com/app/72850/The_Elder_Scrolls_V_Skyrim/

I remember years back, Ubisoft having the legendary bundle for very cheap (That's how I got the DLC's), have you checked on there?

This link does not take me to the game I bought which was Elder Scrolls V: Skyrim Legendary. I takes me to the The Elder Scrolls: Skyrim with an invitation to buy.

loftie said:
Hey Kronos, long time no see. You've shown a screenshot of the store, but none of the library with your search result of "skyrim". Odd you don't have the "Special Edition" version, you must have bought original Skyrim before they gave it to everyone.
Have you managed to find the delisted Store page for original Skyrim in the steam client itself? Or did you look at it through a web browser?

The screenshot shows what I get when I search for Elder Scrolls V: Skyrim Legendary which is nothing.

As I said for some reason Steam seem to think I am talking about the VR version which is baffling.

And no I cannot find the original store page for the legendary version.

Spacedeck · 14 Jul 2021 at 13:48

Kronos said:
The screenshot shows what I get when I search for Elder Scrolls V: Skyrim Legendary which is nothing.

What shows up if you simply just search "Skyrim"? You should have "The Elder Scrolls V: Skyrim" in your library? Within the your library you should have the 4 DLC associated with the game, even though they aren't sold on the games store page.

I don't think the Legendary game exists anymore, not in anyone's library or the store page. Sounds like it was simply just reverted to the original name of Skyrim.

Spacedeck · 14 Jul 2021 at 13:53

Also, have you tried this, click name in top right > account details > view purchase history > search "skyrim" (might need to extend the list) > click for details > under "I have a problem with a product.." > it's not in my library option. For me when I do this it tells me the game associated with my Legendary purchase is simply just called Skyrim.

Kronos · 14 Jul 2021 at 13:54

Spacedeck said:
What shows up if you simply just search "Skyrim"? You should have "The Elder Scrolls V: Skyrim" in your library? Within the your library you should have the 4 DLC associated with the game, even though they aren't sold on the games store page.

I don't think the Legendary game exists anymore, not in anyone's library or the store page. Sounds like it was simply just reverted to the original name of Skyrim.

I do not have anything in my library which has Skyrim the game title. It may wall be that the game does not exist the fact remains I purchased the game September 2014 and now I cannot access it.

Kronos · 14 Jul 2021 at 14:01

Spacedeck said:
Also, have you tried this, click name in top right > account details > view purchase history > search "skyrim" (might need to extend the list) > click for details > under "I have a problem with a product.." > it's not in my library option. For me when I do this it tells me the game associated with my Legendary purchase is simply just called Skyrim.

The game Elder Scrolls V: Skyrim Legendary shows in my purchase history, there is no "I have a problem with this product" The closest I go is I have a question about this purchase, clicking this gives a box where I need to provide details of the issue I am having, which I did and Steams response was to tell me how to locate the VR version for some reason.

Spacedeck · 14 Jul 2021 at 14:07

For clarity, this is how it is shown in my account

Then after selecting "Elder Scrolls V: Skyrim Legendary" from here it brings me to:

so you don't get these options? at any point have you gone through the process of manually removing the game from your library?

Kronos · 14 Jul 2021 at 14:18

Spacedeck said:
For clarity, this is how it is shown in my account

Then after selecting "Elder Scrolls V: Skyrim Legendary" from here it brings me to:

so you don't get these options? at any point have you gone through the process of manually removing the game from your library?

This is what I see.

I certainly uninstalled it if that is what you mean, I have no idea what you mean by manually removing the game from my library?

Spacedeck · 14 Jul 2021 at 14:24

Kronos said:
I certainly uninstalled it if that is what you mean, I have no idea what you mean by manually removing the game from my library?

There's a way to have a game removed from your library but you have to go through a support page to do so, it seems like you wouldn't have done this though. This definitely looks like a Steam issue, so I'd keep pressing support until they get the right product. The game should be in your library as either The LE or simply as Skyrim. You shouldn't be having to buy the game again though.

loftie · 14 Jul 2021 at 14:46

Kronos said:
And no I cannot find the original store page for the legendary version.

Cheers for the photo and what you said to @Spacedeck.

Couple of things.

Firstly from what I can tell you should have the Special Edition too, they gave it away to everyone free who had Skyrim: LE (legendary edition) before the release of Skyrim SE (special edition). PCGamer link. So if you're complaining to Steam about missing games, also complain about SE because that's the one I'd advise you to install and play assuming you're not after any mods that are LE only.

Secondly, I seem to recall your Steam account being hacked not to long ago? If I've remembered correctly it is possible that the **** that did it deleted your games. You can choose to remove them from your account.

Thirdly, and this gets a bit more complicated, @DaleTheWhale kindly linked us the store page for the original skyrim (see below)

DaleTheWhale said:
This is the URL to the original Skyrim store page, it has a disclaimer that Bethesda requested for it be unlisted so doesn't show in search anymore.

https://store.steampowered.com/app/72850/The_Elder_Scrolls_V_Skyrim/

I remember years back, Ubisoft having the legendary bundle for very cheap (That's how I got the DLC's), have you checked on there?

Now, clicking that link will open the steam store page in a web browser. However, if you add "steam://openurl/" at the start of that in your web browser, it'll either a) open directly in Steam or b) ask what you want to open it with and steam should be the top choice (or in my case "Steam Client Bootstrapper"), which when you select it will open it up in Steam. Because trying to link that directly causes the forum to remove the fist colon, I can't link it. However i'll paste it as code so you can copy paste it into your browser.

Code:

steam://openurl/https://store.steampowered.com/app/72850/The_Elder_Scrolls_V_Skyrim/

If that works, and opens up the Store page for Skryim LE in Steam, see if there's a "Play" button near the top. If there is, when you click it it'll bring up the install popup you'd normally get. Fingers crossed for you, but I suspect that it'll be a case of waiting on Steam Support.

Spacedeck · 14 Jul 2021 at 15:17

loftie said:
I seem to recall your Steam account being hacked not to long ago? If I've remembered correctly it is possible that the **** that did it deleted your games. You can choose to remove them from your account.

If this is the case, there's a good possibility that Skyrim wasn't the only victim. Might be worth checking to see if anything else was removed.

If you only buy via Steam, check the number of games you have bought on Steam in your purchased list and compare that to the number of games in your a library.

Kronos · 14 Jul 2021 at 16:29

loftie said:
Cheers for the photo and what you said to @Spacedeck.

Couple of things.

Firstly from what I can tell you should have the Special Edition too, they gave it away to everyone free who had Skyrim: LE (legendary edition) before the release of Skyrim SE (special edition). PCGamer link. So if you're complaining to Steam about missing games, also complain about SE because that's the one I'd advise you to install and play assuming you're not after any mods that are LE only.

Not sure why but Steam seems to have gone silent after I pointed out that I had not contacted them concerning the VR version. If I do not here back by tomorrow I will resubmit my issue and will add your point about the SE version, thanks.

loftie said:
Secondly, I seem to recall your Steam account being hacked not to long ago? If I've remembered correctly it is possible that the **** that did it deleted your games. You can choose to remove them from your account.

I am aware of how to remove games from my account as I have done so in the past but these have been bundled rubbish, I would not have removed a AAA game such as Skyrim.

loftie said:
Thirdly, and this gets a bit more complicated, @DaleTheWhale kindly linked us the store page for the original skyrim (see below)

Now, clicking that link will open the steam store page in a web browser. However, if you add "steam://openurl/" at the start of that in your web browser, it'll either a) open directly in Steam or b) ask what you want to open it with and steam should be the top choice (or in my case "Steam Client Bootstrapper"), which when you select it will open it up in Steam. Because trying to link that directly causes the forum to remove the fist colon, I can't link it. However i'll paste it as code so you can copy paste it into your browser.

Code:

steam://openurl/https://store.steampowered.com/app/72850/The_Elder_Scrolls_V_Skyrim/

If that works, and opens up the Store page for Skryim LE in Steam, see if there's a "Play" button near the top. If there is, when you click it it'll bring up the install popup you'd normally get. Fingers crossed for you, but I suspect that it'll be a case of waiting on Steam Support.

Copied and pasted the link and the page that opens is simply "The Elder Scrolls V: Skyrim, no LE and weirdly it is on my ignored list so no play button just an invite to buy?

loftie · 14 Jul 2021 at 16:55

Kronos said:
Not sure why but Steam seems to have gone silent after I pointed out that I had not contacted them concerning the VR version. If I do not here back by tomorrow I will resubmit my issue and will add your point about the SE version, thanks.

No problem!

Kronos said:
I am aware of how to remove games from my account as I have done so in the past but these have been bundled rubbish, I would not have removed a AAA game such as Skyrim.

I'm not suggesting you removed it, I'm suggesting whoever hacked your account did.

Kronos said:
Copied and pasted the link and the page that opens is simply "The Elder Scrolls V: Skyrim, no LE and weirdly it is on my ignored list so no play button just an invite to buy?

Yep it does, won't matter though - I've also got LE and it gives me the play option, which will throw up an install window. You may have ignored it simply because you bought the LE and didn't want to be spammed by steam for the base game - something I've had happen before.

Kronos · 14 Jul 2021 at 17:02

loftie said:
No problem!

I'm not suggesting you removed it, I'm suggesting whoever hacked your account did.

Yep it does, won't matter though - I've also got LE and it gives me the play option, which will throw up an install window. You may have ignored it simply because you bought the LE and didn't want to be spammed by steam for the base game - something I've had happen before.

Decided I would not wait and sent another message asking what was going on and mentioning your point about the SE version, thanks.
Lets see what happens though it unusual for Steam Help to take this sort of time to resolve an issue as they are usually quite prompt.

Malevolence · 14 Jul 2021 at 17:20

@Krono5 none of your images are showing. I just get...