Which banks have UK call centres?

Soldato
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I have just spent the last ten minutes on the phone to some abbey person who didnt have a clue what I was saying and he couldn't even answer my question about linking accounts and cards so I can use e-banking.

Can you guys reccomend me a decent bank as I would like to have one that you can actually ring and they understand you.

Cheers for your time.
 
Soldato
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Wouldnt call it a decent bank after some problems that were there fault and im left paying them :mad: - anyway thats for another thread :p

But Natwest have UK call centres... Well I always speak to people I can understand/who understands me :)
 
Associate
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I've been with First Direct for years now and find them brilliant.
Their call-centre seems to be based in Scotland, AND you'll always get straight through to a person...no menus with endless button pushing. Heaven!
 
Man of Honour
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Aye I was going to say Natwest as well.

Lol I think it depends on what accents you can understand. Being Indian I have a fair idea what most callcentres are talking about, though ironically enough I have lots of trouble understanding strong northern/irish accents.
 
Soldato
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I shall take a look at natwest, I'm taking it solo is the most basic card that they do? I just want a cashcard basically - would be good to be able to buy small things but have no spending power for money I don't have. (am trying to manage money)

Just companies like NUD and Abbey when you ring them only to speak to someone who just reads off a screen and doesn't understand you - Makes me very :mad:
 
Soldato
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Manchester City Centre
-Mike- said:
I shall take a look at natwest, I'm taking it solo is the most basic card that they do? I just want a cashcard basically - would be good to be able to buy small things but have no spending power for money I don't have. (am trying to manage money)

Just companies like NUD and Abbey when you ring them only to speak to someone who just reads off a screen and doesn't understand you - Makes me very :mad:

Just get a switch card then. Much more flexible and you can't spend money which you don't have. (well you'll have an overdraft..)
 
Associate
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TripleT said:
Another vote for First Direct. Pure internet banking with a 24hr ENGLISH call centre. Very friendly and very helpful. I've never had a problem with them for over 5 years :)
Well, the call centre (at least one of them) is based in Scotland, which would make it British

</Pedant mode off>
 
Associate
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First Direct, if you don't want to deal with "The compu'er says no....." jobsworths. I don't mean to say that every other bank's call centre advisor are jobsworths, but my point is that First Direct are by far the most consistient and pleasant.

For anything you need to go to a branch for, you can drop by any HSBC branch and do it there. For everything else, they are one pleasant (and non-IVR) phonecall away :cool:
 
Soldato
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Leicester
-Mike- said:
I shall take a look at natwest, I'm taking it solo is the most basic card that they do? I just want a cashcard basically - would be good to be able to buy small things but have no spending power for money I don't have. (am trying to manage money)

Just companies like NUD and Abbey when you ring them only to speak to someone who just reads off a screen and doesn't understand you - Makes me very :mad:

Yup thats the card i had, basic cash card thing, if you havent got the money in there it wont go overdrawn. Which is always good :p
 
Last edited:
Soldato
OP
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Minehead
Well he told me to be able to access my ISA account and my normal account from the same ebanking page I'd have to cancel one of the cards.. then he didn't understand me when I asked something and I got a long silence.

Thats enough for me to leave them to be honest. I have nothing against people from other countries - I just think that when the banks make money out of your money they could give you someone to talk to - who understands english.
 
Soldato
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Essex
All of them do, just different departments are abroad

Customer Services
Lost and Stolen
Fraud

are all UK for Lloyds

and

Contact Centre (Customer Services for Debit Cards) (UK too, 24h one in india)
Collections

are in india

RBS/HSBC/Natwest/Lloyds TSB all have call centres in Southend, Essex
 
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