Soldato
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Nice compo just saying
Why Do DHL lie?
- Thread starter Hussman
- Start date
Soldato
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- 21 Oct 2011
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And DPD would simply get back to them explaining how they can't do anything about a failed DHL delivery and DHL lying to their customers..
The delivery driver doesn't know where the parcel is. If he can't find it in the van there's no way for him to know if it's in there and he just hasn't seen it or if it's not in there.
If you want to say that the driver can never lie then he can't tell you exactly where the parcel is, just that he can't find it. Then if he says he can't find it that's going to cause needless stress for the short of people who worry about these things.
That's as maybe but he was watching the driver. If he really wanted to know what was happening, all it would have taken was a quick call out to him but no, he'd rather watch someone fail and then whinge about it on the internet afterwards.
"Excuse me, I'm expecting a delivery, do you have it?"
"Yeah, it's on my list but I can't find it in the van, sorry about that"
"Aww OK, thanks"
Then he would have known exactly what the situation was and could have taken the appropriate action to contact the seller, DHL, whatever.
Or is that too much common sense?
I didn’t get outside to speak to him as by time I saw he had returned to the cab I went to my front door but he’d pulled away. I suppose I could have run down the road calling after him but I’m sure he won’t have “seen” me.
Also if they are prepared to lie over making no attempt to deliver it would only be my word against his that I spoke to him and asked where my parcel was.
With respect, I am not whinging about it.
I clearly stated that mistakes happen and I am ok with that.
I am asking a question. Why do companies feel the need to lie.
There have been some reasonable answers given above, which clarifies things to an extent.
Please don’t have a pop at me, it’s not necessary.
My apologies, I got the impression from the first post that you were basically outside when he turned up.
Deleted User 298457
Deleted User 298457
Stop saying company. DHL clearly don't have a policy to lie. It was an individual, a human being, that made the decision purposefully or inadvertently to click the button they did.
They lie because if its your fault they couldn't deliver then they still get paid by their customer (the retailer you ordered from).
Its fraud, but unfortunately because you aren't the customer, there's not much you can do about it
I've had this issue several times with DHL and Hermes, had quite a heated discussion with one retailer about it, and cancelled several orders when I've had a shipping notification for either of them, I'll no longer order from somewhere where the only option is either of those companies, and will cancel any order if I receive notification it's been sent with them, making it clear that is the reason why I'm cancelling. Probably won't make a difference, but sadly, the only way to stop retailers using them is to hit them where it hurts.
Its fraud, but unfortunately because you aren't the customer, there's not much you can do about it
I've had this issue several times with DHL and Hermes, had quite a heated discussion with one retailer about it, and cancelled several orders when I've had a shipping notification for either of them, I'll no longer order from somewhere where the only option is either of those companies, and will cancel any order if I receive notification it's been sent with them, making it clear that is the reason why I'm cancelling. Probably won't make a difference, but sadly, the only way to stop retailers using them is to hit them where it hurts.
unfortunately you need to take the reasons for failed delivery with a pinch of salt, it's annoying but at the end of the day it's the same outcome...more than likely it's not been loaded on to the van for some reason and they'll deliver it the next day or as soon as they can - maybe the driver has even been told to go without it and they'll 'sort it'...
I've had some vague 'apology' emails when ordering stuff from Amazon, delivered by DPD that said something like 'we ran in to an expected issue when attempting delivery' which is better than blatant lies...
obviously dependant on area tho - not had many issues with most delivery/courier firms but if it's Parcelforce I'm amazed if it turns up on time
I've had some vague 'apology' emails when ordering stuff from Amazon, delivered by DPD that said something like 'we ran in to an expected issue when attempting delivery' which is better than blatant lies...
obviously dependant on area tho - not had many issues with most delivery/courier firms but if it's Parcelforce I'm amazed if it turns up on time
If I'm expecting a package and can track when the driver is a delivery or two away I will wait at the front door for them as it means they can get onto the next drop sooner instead of waiting for me to answer the door. Might only be 30 seconds or so saved but over the course of 100 deliveries they all add up.
Aye
I remember one time DPD sent a "sorry you weren't in" message with a picture of a traffic jam, I suspect there wasn't a code for "sorry our driver has spent the last 3 hours stuck in traffic due to a major accident causing gridlock"
Are they providing the drivers with an option on the keypad to select when things go awry? Or are they forcing them to lie so they still get paid?
Soldato
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- 22 Dec 2006
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I will wait at the front door and i still get we missed you or driver hops out takes a picture of building then hops off
The driver told me before it's not been loaded on to the van
The driver told me before it's not been loaded on to the van
Associate
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Can't be as bad as Hermes.
I refused a delivery recently for something I accidentally ordered twice and couldn't cancel before dispatch, the driver had no clue what I meant and was dumbstruck, went through his tablet and found the 'Customer refused delivery' button and pressed it in front of me then took it back.
Hermes still said it was delivered with the photo of it at my door.
Now I will have to record any time I ask for a delivery to be returned to sender, wouldn't have even tried if it wasn't Amazon (item was only £9 which they simply refunded).
I refused a delivery recently for something I accidentally ordered twice and couldn't cancel before dispatch, the driver had no clue what I meant and was dumbstruck, went through his tablet and found the 'Customer refused delivery' button and pressed it in front of me then took it back.
Hermes still said it was delivered with the photo of it at my door.
Now I will have to record any time I ask for a delivery to be returned to sender, wouldn't have even tried if it wasn't Amazon (item was only £9 which they simply refunded).
My guess at the reason they lie is because they made a mistake most likely because they are rushed due to having ridiculous targets to hit and no help from management. If they admit they made the mistake they will probably get a written warning. Making a small mistake like forgetting to load a parcel on their van a few times when they are loading thousands and it would soon end up with them loosing their job.
Deleted User 298457
Deleted User 298457
I don't work for DHL but that would seem like a very sensible option that would be unavoidable to have on the device. Unless management of course are totally blinkered and have 100% faith in this outcome never physically being possible. As per the posters above/quoted below though, how often are you going to systematically declare you ballsed up and write your own dismissal / performance review case?
This could be a victimless accident but in the world of big data, best to blame the party who has no impact to the decision. Ironically in the world of total surveillance there will be a time when the driver is caught out. Then they can just say they hit the wrong button.