Why Do DHL lie?

I had Hermes leave a parcel with a neighbour once.

Malevolence said:
Still laugh when I got a card through the door stating my parcel had been left with my neighbour's at house #35. Two problems there, 1.) my street only goes up to #31 and 2.) if #35 did exist and they'd left there it is far from being my 'neighbour'. I knocked on every #35 in about a half mile radius of my house, got nothing.
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Hussman said:
Hi,

Can you tell me how to do that please?

When I rang I get the choice to book a delivery or track a delivery. If I go for track I'm asked to enter my consignment number. An automated voice then asks me to confirm the postcode and then I'm told, "The parcel is out for delivery, it will be with you by 18:00hrs".

Which is, see below, another lie.
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I was referring to DHL Express - 08442480844

eCommerce etc usually use DHL Parcel (which is basically UK Mail, and has no similarity apart from the name)

I think DHL have ruined their name a bit by buying up couriers and rebranding them, as everyone just assumes every DHL is the same
 
fez said:
The reason they do it is the same reason most people do things, because there are no repercussions. They don't refund you, they don't get in trouble and the only person who loses out is the recipient who they don't really care about.
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Absolutely this. The problem is, most of the services they (any delivery company) offer aren't actually guaranteed - they might say "24 hours" or "next day" or whatever BS their marketing department came up with, but the small print basically says as long it turns up within ~a month then they've done their job. Meanwhile you as the sender are stuck with an irate customer who is demanding a refund for the "next day" delivery they paid extra for.

This is the reason I will now as a sender only ever use DPD (who I have never had an issue with), or Royal Mail SD because it is actually guaranteed.
 
Yeah, I can't say I have ever had an issue with RM but you certainly pay for that in the wallet.

I have an item that went missing a week or so ago that was sent to me via RM but i'm inclined to think it is the company sending the item that is the issue as there are a number of reviews stating that they never received their item and when I complained they said they would send another out immediately. Then when I asked them when it would arrive a few days later they said "sorry, we will send that out today". The first item was the last one in stock at the time as well so I assume they didn't have stock, didn't send it and then blamed RM.
 
adolf hamster said:
must admit, for all the jokes about "royal snail" etc i've never had a single problem with rm delivery, indeed the majority of times it tends to turn up next (working) day regardless of whether or not it's a "next day" service or not.
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And more importantly you can actually claim the postage costs back if it doesn't turn up when it should (in fact my other half has had a cheque in the post from them this morning because of a late delivery)
 
i watched dpd on the ring doorbell camera just walk up put the parcel down and turn around and off he went. Not the end of the world as i was in.
 
Haggisman said:
Absolutely this. The problem is, most of the services they (any delivery company) offer aren't actually guaranteed - they might say "24 hours" or "next day" or whatever BS their marketing department came up with, but the small print basically says as long it turns up within ~a month then they've done their job. Meanwhile you as the sender are stuck with an irate customer who is demanding a refund for the "next day" delivery they paid extra for.

This is the reason I will now as a sender only ever use DPD (who I have never had an issue with), or Royal Mail SD because it is actually guaranteed.
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DPD next day isn't actually a guaranteed next day - only if you send it on a Pre-12 afaik.
 
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