Wrong gpu sent!

xsistor · 4 Apr 2012 at 16:29

El Jimben said:
Tell the company to poke it.

/thread.

/thread indeed

I'd be outraged. Probably end with getting them to send me a free GTX 460 on top of it. Certainly wouldn't send it back.

ALXAndy · 4 Apr 2012 at 16:30

No, don't /thread.

The outcome here is critical. If there is a shoddy Etailer around and they don't resolve this issue (see also EVGA thread) then they need to be brought up.

PiKe · 4 Apr 2012 at 16:31

I can see where this thread is going, etailer will win due to the OPs cousins honesty and unwillingness to use his rights.

Op will be out of pocket with a worse card and etailer has another £80 on top of it's hundreds of thousands of profits.

/thread

ALXAndy · 4 Apr 2012 at 16:32

PiKe said:
I can see where this thread is going, etailer will win due to the OPs cousins honesty and unwillingness to use his rights.

Op will be out of pocket with a worse card and etailer has another £80 on top of it's hundreds of thousands of profits.

/thread

Then it will cost them. Sure, we're not allowed to drop names, but we can give some good hints

buchtis · 4 Apr 2012 at 16:35

tribz said:
Mates rates would obviously be 'a drink' but as a business I'd be charging at least that as well. And as a job well done, it wouldnt be 5-10 minutes.

Of course it wouldn't be 5 to 10 minutes. 1st off the call out charge, then you'd ask them to make you a cuppa while you mess about with the innards, 30 minutes of slow installation time and another 30 minutes telling them how everything is out of date and advising them to buy the latest and greatest anti-virus and a load of other bloatware.

Not aimed at you mate but i've seen 1st hand the amount of bull**** these shops try and push on you and it really ****es me off when you see elderly/clueless people go in for 'advice' and end up walking away with **** and paying £80 or so.

tommybhoy · 4 Apr 2012 at 16:43

@butchis and others, the price charged is ok imo, they are a business, they are trying to make a living after all, I wouldn't work for nothing, as I assume everyone else doesn't work for free.

Straight from the email, (prices and names ommitted):

> Re: Issue of wrongly serialised Graphics card.
>
> Goods Invoiced for: 1 x LN44033 2GB MSI HD7850 TwinFrozr OC £***.** + vat.
> Goods Received: 1 x LN44034 2GB MSI HD7870 TwinFrozr OC £***.** + vat.
>
> I can confirm that upon an investigation by our warehouse department it has been confirmed we have received a mixed batch of graphics cards, in which the 7850 and 7870 cards were mixed up.
>
> I sincerely apologise for any inconvenience caused. At this stage we can resolve the issue in one of the following ways:
>
> 1. Collection of the incorrect graphics card and replacement with correct one. Turnaround for returns = approx 1 week.
> 2. If you wish for a quicker turnaround, you could order a replacement 7850 this could be delivered tomorrow, we could then collect the incorrect graphics card for a full refund.
> 3. Collection of the incorrect graphics card and refund in full of £***.** + vat
> 4. If you wish to keep the drive received, it should be a further payment of £75.01 + vat, however I can discount this to £61.76 + vat if you would like to keep the graphics card received.
>
> Any carriage charges will of course lie with us, as we do acknowledge and appreciate this is our suppliers/goods in serialising error.
>
> I would like to assure you that whichever course of action you chose to go with we will ensure a prompt and efficient resolution. We do apologise sincerely for any inconvenience this oversight may have caused and thank you in advance for your co-operation.
>
> Best Regards,

xsistor · 4 Apr 2012 at 17:03

I'd tell them to send a technician over to personally replace the graphics card and take 7870 with him or no deal.

Rusty0611 · 4 Apr 2012 at 17:05

Which etailer was it? Hints?

mmj_uk · 4 Apr 2012 at 17:09

Does option 1 include them removing/installing themselves or are they just referring to a courier? has he made it known that he had to pay £40 to have the first one professionally installed?

ALXAndy · 4 Apr 2012 at 17:10

mmj_uk said:
Does option 1 include them removing/installing themselves or are they just referring to a courier?

This particular company usually send a courier to correct errors. Including DOA hardware.

cmndr_andi · 4 Apr 2012 at 17:11

mmj_uk said:
Does option 1 include them removing/installing themselves or are they just referring to a courier?

From my reading of it they mean the buyer sends off the wrong card to them (most likely using a courier paid for by the etailer), then they process the return and send out the correct graphics card within a week. So with option 1 the OP's cousin will be without a graphics card for ~1 week and has to sort out the graphics card removal/installation himself.

TheRealDeal · 4 Apr 2012 at 17:12

If he was not disabled then what the etailor is suggesting looks good to me as all i would have to do is swap card with card at no extra cost to me.

The fact is he is disabled and it is going to cost him extra no matter what option he takes from the etailor. I know you said he hates acting on his being disabled but in this case there is money at stake and the facts are he cant install the cards on his own. He should put his own pride to the side and let the etailor know this.

ALXAndy · 4 Apr 2012 at 17:14

TheRealDeal said:
If he was not disabled then what the etailor is suggesting looks good to me as all i would have to do is swap card with card at no extra cost to me.

The fact is he is disabled and it is going to cost him extra no matter what option he takes from the etailor. I know you said he hates acting on him being disabled but in this case there is money at stake and the facts are he cant install the cards on his own. He should put his own pride to the side and let the etailor know this.

The fact is no one knows what his disability even is.

It could simply be that he isn't confident in taking his PC to bits and fitting and changing parts, and that's why he paid some one to do it.

There are millions of people out there like that. Just because they use a computer doesn't mean they care to know all of the ins and outs of it.

As for letting them know? some people have reservations about telling others they are disabled.

First reaction is people look at them like they have two heads, second one could be that they then think they are of less intellect and god knows what else.

I know a lot of people with disabilities. And it tends to make you feel like an outcast. So the last thing you want to do is going around telling every one about it and then being made to feel inferior.

As I said before. Not one single disabled person I have ever met would use their disability to try and gain some sort of advantage. It is the last thing they would do.

Some? well yeah, maybe they would.

Jerry64 · 4 Apr 2012 at 17:14

TheRealDeal said:
If he was not disabled then what the etailor is suggesting looks good to me as all i would have to do is swap card with card at no extra cost to me.

The fact is he is disabled and it is going to cost him extra no matter what option he takes from the etailor. I know you said he hates acting on his being disabled but in this case there is money at stake and the facts are he cant install the cards on his own. He should put his own pride to the side and let the etailor know this.

This.

ALXAndy · 4 Apr 2012 at 17:17

Jerry64 said:
This.

So if you were in a car crash tomorrow and god forbid lost the use of your legs would you then play on that to get everything you wanted?

It doesn't work like that.

mmj_uk · 4 Apr 2012 at 17:18

Well because he has to pay for removal/installation himself the only option there which is remotely fair is option 4, but if he is not willing to pay the difference for a better card this will most likely get ugly.

Can't OP help him with removal/fitting process or do you live too far away? he needs to let them know that he has to pay to have the card professionaly installed and/or removed and this will leave him out of pocket, disability doesn't need to come into it a lot of non-disabled people wouldn't know how to fit one either.

cmndr_andi · 4 Apr 2012 at 17:26

mmj_uk said:
he needs to let them know that he has to pay to have the card professionaly installed and/or removed and this will leave him out of pocket, disability doesn't need to come into it a lot of non-disabled people wouldn't know how to fit one either.

Good point.

A lot of less technical people who still enjoy using a good graphics card will use these kind of services to get their new systems upgrades running, so I guess there isn't any need to mention to the retailer about disability.

With that information the retailer will hopefully realise that their mistake will cause the buyer (who isn't at fault) to have to pay twice to get their graphics card installed, when only once would be necessary if they sent out the correct card in the first place. If they are decent people then they will take the hit and be more careful sending out the right item next time.

Jerry64 · 4 Apr 2012 at 17:44

ALXAndy said:
So if you were in a car crash tomorrow and god forbid lost the use of your legs would you then play on that to get everything you wanted?

It doesn't work like that.

NO you missed the point.

He has already paid £40 to have said card installed, if he sends the 7870 back then thats another £20 for the removal, and then wait until the 7850 comes then another £20 to have that installed.

ALXAndy · 4 Apr 2012 at 17:45

Jerry64 said:
NO you missed the point.

He has already paid £40 to have said card installed, if he sends the 7870 back then thats another £20 for the removal, and then wait until the 7850 comes then another £20 to have that installed.

So that means he has to tell them he is disabled why?

He can't explain all of that without saying "but I'm disabled" ?

Jerry64 · 4 Apr 2012 at 17:58

Omg this has nothing to do with beening disabled or not if someone does not have the skills to remove or fit a Gpu and have to pay for someone to do it for them all he has to do is explain that to the shop he got it from.