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Wrong gpu sent!

Sorry, have to stick my oar in here :D

Is the world totally devoid of common sense nowadays ?

For all the faffing around the company should just right off the £20 or so they lost (in real terms)....Unbelievable !

Also £40 is dirt cheap for a good technician to come around and Install /setup and test a GFX card and give after support.

For those thinking it's a 10 min job :D The Guy is bright enough to pay for help, You don't have to spend long around this forum to reason £40 is cheaper than weeks of trouble returning perfectly good GFX Cards etc, because people think they know what their doing :D

Anyway, Hope it gets resolved for the Lad
 
All my friends have PC's and out of roughly 5 or 6 custom builds only one has never had a problem or a BSOD, which equates to about 65% with some sort of problem somewhere from faulty boards, cards, RAM to corrupt OS, bad drivers or other, so you're telling me it's as simple to plug and play? It's a PC not a console in fairness.

Everyone I know has had some sort of hardware problem and most won't attempt it for fear of voiding warranty or breaking other delicate parts, you must be one of the 1% (exaggeration) who never had a problem. I spent 2 weeks trying to fault find my 570 when I first built this pc and it broke my heart.

A guy posted here two or three days ago attempting to fix his friend's Alienware. It was built by Alienware right from the word go.

It only showed 8gb out of 12gb ram.

Thankfully I have seen this problem before. Sadly because I have experienced it. But how many people would have known that? especially when there are erroneous reports going around the web as to why it happens?

If you Google "X58 missing memory" then all sorts of answers will be forthcoming. It's Windows causing the issue, it's this that and the other.

Quelle Surprise then as soon as he took the CPU out he found bent pins.

But how many people did not realise? When I bought my Foxconn board I posted on their Quantum forums and apparently loads of people had been putting up with the same issue since they built their computers, never having fixed it.

The first time I swapped out a PCIE gpu I broke the socket. I didn't realise that it had a retaining mechanism and you needed to push it to free the card. Instead I pulled too hard and the card came out alright, but it snapped the retention. Thankfully it did not break the motherboard.

And I have been building PCs since the ZX80 that my uncle bought for me in kit form and we put together ourselves.

Then there are all the complications about what CPU goes in what socket, what ram you need, what power supply.

Some people (and I really can't say I blame them) don't want to know about all the ins and outs. They don't want to spend months reading up on it.

Mostly because they don't have the time. I've been putting PCs together for years now, yet I've bought myself two fully built Alienwares ready to go. Mostly because when I spent all day working out problems and fixing them the last thing I needed was more of the same at home.

But Alienwares are too expensive ETC. LOL, when I spent all day fixing PCs and making tons of money it was actually cheaper as it involved no time at all for me to either start using it, or if there was a problem get them to deal with it.

Just because some one knows how to build a PC and troubleshoot any problems they might have doesn't mean they want to.

Humans are capable of anything. We are all right about the same. My profession used to be PC repairs and builds. That means that if I had a leaking pipe I did not want to then spend weeks learning how to be a plumber to save myself the money. I was earning £30 an hour, plumber at that time charged about the same. Why would I want to get my hands dirty?

Course, loads of people would say "Jesus, all it is is a rubber washer, turn off the water and done" but I'm not a plumber and I have no interest in being one. I'll leave that to the people who are interested in it, who do know how to do it from learning all about it.
 
Exactly Andy, it's like saying "I'll build the house myself, sure it's only mortar and bricks, what can go wrong?"

Someone could touch an electrical component on the board and then it's goodnight Irene for the electronics and possibly a nasty shock for the person doing it.

There's also no fall back incase it is broken but they try pin the blame on you, like you said with the plumbing, if you have a leak you're going to get someone that knows what they're doing to make sure it's done properly and you have peace of mind on the situation instead of you POSSIBLY flooding a house.

Personally I would try anything with my PC since I spent about 350+ hours researching everything before I bought and tried to build it, that's not to say someone else is willing to do this aswell! /rant

LOL. Back to the topic, he's making the right choice in insuring the card gets taken out by who put it in, who cares about the 40 pound? I know it's a lot but he could end up snapping the PCB and be out another 150 pounds for a new card so as long as the company foots the bill the second time nothing can be blamed on the chap.
 
All my friends have PC's and out of roughly 5 or 6 custom builds only one has never had a problem or a BSOD, which equates to about 65% with some sort of problem somewhere from faulty boards, cards, RAM to corrupt OS, bad drivers or other, so you're telling me it's as simple to plug and play? It's a PC not a console in fairness.

Yes that's what I'm telling you - if it goes wrong it's more than likely user error and something simple to correct (e.g. missing power cable, not in the slot properly). These things do go through QA before being boxed and shipped. I'm not saying none are faulty, far from it. It's just the figures you give are not representative of actual hardware failure rates, sorry to say. You've either all been unlucky or reckless.

Are you really saying that because you and your mates have had a PC issue or BSOD (who hasn't?!) it's suddenly incredibly difficult to resolve it yourself? But in answer to the original point, it's still plug and play. Paying someone to do it isn't going to stop any issues with "faulty boards, cards, RAM to corrupt OS, bad drivers" anyway. All they're going to do it plug it in, turn the power on, install the drivers and then test it for a bit. Absolutely crazy logic.

But hey, I don't blame the OP cousin for doing it - if he can't physically do it then fair enough.

Edit: Also, I'm not "hating on the IT industry" as someone succinctly put it above - it's just all this rhetoric about "snapping PCB" and man handling capacitors.... incredible. It grates on me that we're assuming the average joe of the PC enthusiast community is stupid.
 
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Last point (I know :p):

If people want to pay for someone to do it all for them then fair enough. It doesn't make it any less daft but liberty is a wonderful thing as they say :)
 
Yes that's what I'm telling you - if it goes wrong it's more than likely user error and something simple to correct (e.g. missing power cable, not in the slot properly). These things do go through QA before being boxed and shipped. I'm not saying none are faulty, far from it. It's just the figures you give are not representative of actual hardware failure rates, sorry to say. You've either all been unlucky or reckless.

Are you really saying that because you and your mates have had a PC issue or BSOD (who hasn't?!) it's suddenly incredibly difficult to resolve it yourself? But in answer to the original point, it's still plug and play. Paying someone to do it isn't going to stop any issues with "faulty boards, cards, RAM to corrupt OS, bad drivers" anyway. All they're going to do it plug it in, turn the power on, install the drivers and then test it for a bit. Absolutely crazy logic.

But hey, I don't blame the OP cousin for doing it - if he can't physically do it then fair enough.

Yeah that's granted but I've been shown how to handle electronics since I was small from the Pops who's an Electronic Engineer, he's being doing it 40 years and has always re-iterated 'nothing is plug and play with electronics, so be careful what your doing', so I'm far from reckless in anything I do.

I don't disagree that all of us were unlucky but some of them went to the dreaded men with purple shirts (if that is the colour they wear) and were charged money for an assessment and not even a repair because they didn't want to risk breaking something themselves so they brought it to a 'pro'.

If your trying to determine hardware is faulty and have no other PC/parts to substitute to fault find you have to go through the in's and out's such as OS re-install, all programs re-installed etc. You're telling me this is easy?? You must be special (nothing bad intended) but even for experts this can be tiring and daunting so how can a n00b be expected to do this easily?

If they put in the card and the OP cousin took it out and posted it back there could be a disagreement or bad blood if the card was deemed faulty on return. Also if he tried to put in the card and it was faulty what's to say he can troubleshoot everything that could be wrong? (Which with GPU's, can be several things). Then he could blame the company for anything which went wrong since he paid for a pro to do it for him, but if he did it alone he'd have to undertake it himself.

Sorry for going a bit off topic OP lol, I'm finished now.

EDIT: Who said he was an enthusiast? (honest question) All i got from the OP was that he paid for a graphics card to be installed, this immediately says to me he's not an enthusiast but just a casual user/gamer.
 
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I know the reasons people have it done - it just doesn't make any sense to me. I'll research and try to do anything myself. But that's just me - I know some people would prefer to pay as they either:

a) enough money to not care for the hassle
b) not confident in their ability
c) want after sales support

I understand all this but I still think it's a waste of money and pointless :p
 
I know the reasons people have it done - it just doesn't make any sense to me. I'll research and try to do anything myself. But that's just me - I know some people would prefer to pay as they either:

a) enough money to not care for the hassle
b) not confident in their ability
c) want after sales support

I understand all this but I still think it's a waste of money and pointless :p

Hey I'm the same I'd try and do it myself but only after being shown previously or watch a video of someone doing it on Youtube. I wouldn't have 55 euro to get someone to do it so unless it voided warranty I'd research it and do it myself!

Luckily my pops usually has the answer to something I don't know but if I had to do it alone I would probably pay for advice instead of risking it but obviously a lot of people are doing PC work alone so I guess I'm lucky in that sense but saying it's a waste of money and pointless is not fair since it only applies to people that have experience or knowledge in what they are attempting IMO.

Would a pilot attempt to research and fix something broken on a plane? LOL it's different but the theory is relevant :p
 
£40 is very reasonable. The cost is not in the initial transaction but for professional responsibility for the work done. £5.00 or mates rates buys none of that.

I would charge 10% of the retail cost of the parts for a job or £25 per hour, 1 hour minimum plus callout which is dependant on distance.

My take on the original question is that it was a mistake by the supplier / seller, all options should not affect the buyer in terms of cost or risk or loss of use. The seller should be allowed to rectify the sale within these criteria.
 
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I'm still in Surveyor and others camp, it's not unsolicited goods because he had a contract with them. Surveyor even linked the definition of unsolicited goods which stated:

Goods sent or delivered by mistake are not unsolicited goods, and remain the property of the sender.

This is from legal dictionary website (probably US law but I would guess it's the same here):

Unsolicited goods At Common Law, the recipient of unsolicited goods in the mail was not required to accept or to return them, but if the goods were used, a contract and a concomitant obligation to pay for them were created. Today, in order to offer protection against unwanted solicitations, some state statutes have modified the common-law rule by providing that where unsolicited merchandise is received as part of an offer to sell, the goods are an out-right gift. The recipient may use the goods and is under no duty to return or pay for them unless he or she knows that they were sent by mistake.

Definition of Inertia Selling which the Unsolicited Goods law was intended to protect people from from Free Dictionary:

(Business / Commerce) (in Britain) the illegal practice of sending unrequested goods to householders followed by a bill for the price of the goods if they do not return them
 
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To those who seem to think it's just a case of plugging it in, good luck with that as the last two GPU installs Ive done have ended up with having to take the bleedin motherboard out just to get to the pci-e power cables that had been routed between the motherboard and the back plate to keep them out of the way. yes I'd love to get my hands on the joker who though that was a good idea.
two identical machines my sister bought for her kids off of a catalogue even after me saying I'd build her a couple of machines for a fraction of the cost.:rolleyes:
 
His disability is no excuse. Not unless he has no arms and legs. And even if that was the case that part of it is certainly not their problem. Not unless he pointed it out in full and they came to an agreement with him pre sale.

I fully understand how he feels. Using a disability to gain an advantage in any given situation is like sitting on the street begging for money.

The absolute last way you should ever treat some one who is disabled is to treat them as if they are disabled.

It's nothing to do with being proud, it's more about not wanting to be thought of as incapable.

Using it as a guilt trip is terrible.

what would a guy without arms or legs want with a graphics card? unless it was connected to a kinect camera!
 
I've ordered some cooling parts once, not in OcUK. They sent me Windows XP instead LOL, which was worth more.
Obviously I knew I had no obligation to return it as it was exact senderperson fault. If company wanted to charge&blame someone for that, that person was one and only. But I wanted to have those cooling parts so much that I've written back an explanation I wanted something alse and was able to return Windows as long as they swap it for correct items. Some stu*id girl from there replied I had to give it back, or would be prosecuted :-) She probably didn't know it was criminal offence, but HER not mine :)

It ended up she promised me they would sent those parts as soon as Windows reaches them.. so I've sent it back. And they replied they were out of stock :-/ Stu*id revenge, they didn't appreciate my good will :) So I replied next time I will NOT mention about potential mistake, but will take profits from it. They've got "correct" invoices haven't they ? :)
 
***Update***

He received an email yesterday informing him that what he suggested was unacceptable and they are now going to automatically charge his credit card the full extra amount on the 16th!
:eek:


He replied via email requesting them not to withdraw any payments as it's unacceptable/unauthorised and to send a qualified/insured engineer round to remove the card and give him a full refund.
 
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