X870 will not post after switching itself off

Jerome said:
I submitted an RMA request direct to AMD, let's see how it goes.

In the meantime a new PSU arrives today so I'll give that a go. Perhaps the CPU power module on my existing supply is faulty.. doubtful but we will see. If it's not the case then it has to be the CPU (or I have a dead motherboard and the second motherboard was DoA, which again is doubtful).

7600X arrives tomorrow to finally answer that once and for all.

In the meantime I've reconnected the laptop I used previously as my workstation (i7-7700HQ, 16GB RAM, 1050Ti). It'll do but it's certainly not as good as the new one! :cry:
Click to expand...
Just to let you know. If you RMA direct to AMD you will have to do the same if you ever need to RMA in the future.

Hope the 7600X works, so you finally know where the probem is.
 
Unfortunately after switching the PSU (I attached the Motherboard and CPU cables only to test) no change.

I've since removed the CPU and sent photos to AMD as per their request. I'll test the 7600X when it arrives tomorrow.. let's hope..

I feel AMD will be able to provide a replacement CPU quicker than a retailer. We'll put that theory to the test.
 
Last edited:
Over on a different forum it appears that others are also having the same issues with 9800X3D's dying after a few days of usage. One common theme is that it occurs after EXPO is enabled (which is what happened in my case too, albeit the day after).

I wonder if there's a bad batch or issue with quality control to allow this to happen.
 
Last edited:
Jerome said:
Over on a different forum it appears that others are also having the same issues with 9800X3D's dying after a few days of usage. One common theme is that it occurs after EXPO is enabled (which is what happened in my case too, albeit the day after).

I wonder if there's a bad batch or issue with quality control to allow this to happen.
Click to expand...
There were reports of 7800X3D CPUs dying with EXPO/XMP enabled in the early days of AM5, for which BIOS updates were issued to cap the voltages.

I'd expect any X870 motherboard to have a very mature BIOS and any/all fixes applied from day 1, since it is just B650E with mandatory USB4.
 
I'm sure everyone is sat here waiting for an update to this nailbiting saga.

After receiving a 7600X, I can confirm the system now posts. Therefore it was a faulty CPU (which I'm led to believe is exceptionally rare in comparison to other components).

AMD have accepted my RMA and it's going on a trip to the Czech Republic it seems.

Now time to rebuild the PC with my original (ASRock) motherboard and get all this excess hardware sent back (where possible).
 
Jerome said:
After receiving a 7600X, I can confirm the system now posts. Therefore it was a faulty CPU (which I'm led to believe is exceptionally rare in comparison to other components).
Click to expand...
Is true, we don't see it on here very often, but glad you got to the bottom of it!
 
Tetras said:
Is true, we don't see it on here very often, but glad you got to the bottom of it!
Click to expand...

Thanks! I'm certainly relieved. Testing performance at 4K it's not too far off the 9800X3D so it'll do in the meantime. I'm not into any competitive games and have a 60Hz 4K monitor so as long it's above 60FPS it suffices.

ED209 said:
Did AMD give any ETA on how long the RMA would take?

Glad you narrowed it down
Click to expand...

Sadly no. The guy I was in touch with in the ticketing system approved the request and DHL will collect it on Friday (as I'm working until then). Hopefully not too long but I know it's dependant on 9800X3D stock availability.

covenantuk said:
Maybe, to be on the ultra safe side, get RAM that doesn't need 1.4v to run at 6000/C30 EXPO?
Click to expand...

Any recommendations?

I have some 6000/C40 1.35v sticks that I bought originally which I could use. I have the 6000/C30 1.40v sticks in now. I haven't changed any settings besides going from 4800Mhz to 6000Mhz in the BIOS. I'm not overly interested in overclocking or undervolting so whichever RAM works best out of the box honestly.

It's Corsair CMK64GX5M2B6000Z30 (2x 32GB). It's not on the motherboards QVL list admittedly. (Mobo: ASRock X870 Pro RS WiFi)

--

Just to note I've put the case back together with the original motherboard, etc. All works well. So it was certainly only the CPU that failed, for whatever reason.

I appreciate everyone chipping in with advice, it helped keep me sane.
 
Jerome said:
Sadly no. The guy I was in touch with in the ticketing system approved the request and DHL will collect it on Friday (as I'm working until then). Hopefully not too long but I know it's dependant on 9800X3D stock availability.
Click to expand...
Would like to think that they would keep some aside for situations like this
 
Just a quick update to say all is well since switching to the 7600X.

AMD, unfortunately, are disappointing. They've approved the replacement 9800X3D but say they currently have no stock and also have no idea when they will get any stock. I've asked for even a vague idea at least but they won't provide that either.

Frustrating that a manufacturer doesn't know when they will have more stock for their own product.

I do hope they allocate some stock for warranty claims before fulfilling every retailer's backorder.
 
Last edited:
Jerome said:
Just a quick update to say all is well since switching to the 7600X.

AMD, unfortunately, are disappointing. They've approved the replacement 9800X3D but say they currently have no stock and also have no idea when they will get any stock. I've asked for even a vague idea at least but they won't provide that either.

Frustrating that a manufacturer doesn't know when they will have more stock for their own product.

I do hope they allocate some stock for warranty claims before fulfilling every retailer's backorder.
Click to expand...
Sounds like its the same story as anyone selling these as well.

OCUK say any orders after 12pm on the 28th of November will most likely get their CPU mid to end of Jan, maybe even Feb (its on their product page for the 9800X3D if you wish to have a look)

At least the system is up and running but a shame about the lack of stock for CPU warranties
 
Jerome said:
Just a quick update to say all is well since switching to the 7600X.

AMD, unfortunately, are disappointing. They've approved the replacement 9800X3D but say they currently have no stock and also have no idea when they will get any stock. I've asked for even a vague idea at least but they won't provide that either.

Frustrating that a manufacturer doesn't know when they will have more stock for their own product.

I do hope they allocate some stock for warranty claims before fulfilling every retailer's backorder.
Click to expand...
There have been a fair few stories published about how they're going to try and sort these stock issues, so hopefully you'll get one sooner than you expect!
 
Jerome said:
AMD, unfortunately, are disappointing. They've approved the replacement 9800X3D but say they currently have no stock and also have no idea when they will get any stock. I've asked for even a vague idea at least but they won't provide that either.
Click to expand...
I'm sorry for recommending going to AMD for the replacement.

I honestly thought they would have had some stock to deal with RMA's.

I can understand retailers not having any, but not the manufacturer. :(
 
Another quick update:
  • I sent the faulty unit back in first week of December.
  • They strung me along but finally provided an update on 19th December: "I would like to inform you that new replacement inventory is currently in customs clearance & we expect to receive the consignment in our warehouse in next couple of days."
  • After enquiring further they then offered "a generous upgrade" to a 9900X which is both cheaper and inferior.
  • After I declined the switch they now inform me that "We are expecting to have 9800X3D inventory availability after mid-January 2025."
Clearly they're priotising retailer orders over RMA requests. Frankly it's shocking.

freddie64 said:
I'm sorry for recommending going to AMD for the replacement.

I honestly thought they would have had some stock to deal with RMA's.

I can understand retailers not having any, but not the manufacturer. :(
Click to expand...

No need to apologise. Honestly I agreed it was probably easier to deal directly with AMD as opposed to adding a third party to the mix.
 
Jerome said:
  • They strung me along but finally provided an update on 19th December: "I would like to inform you that new replacement inventory is currently in customs clearance & we expect to receive the consignment in our warehouse in next couple of days."
  • After enquiring further they then offered "a generous upgrade" to a 9900X which is both cheaper and inferior.
Click to expand...
Wow, that's nasty :(
 
Threepwood said:
did it all work with that cpu?
Click to expand...

I'm using a 7600X which I purchased separately currently. Since replacing the CPU it's worked fine for roughly a month so far.

There's no chance I'd accept a 9900X as a one-for-one replacement for a 9800X3D. Framing it as an upgrade is an especially scammy behaviour on their part.
 
Last edited:
Just to provide the (hopefully) final update that AMD finally delivered my replacement 9800X3D on 28th Jan, almost two months after they received the RMA.

Thankfully it's in the past and I can move on and enjoy this build in its entirety! Thanks again to all.
 
You must log in or register to reply here.
Back
Top Bottom