Xbox One S Controller - Faulty Microsoft wont replace without Xbox

rIcK · 18 Feb 2018 at 22:55

Hello people! I have an Xbox One S style controller which is faulty and 'sticks' in one direction when I play games. I purchased in a store around 8 months ago, sadly I no longer have the receipt and paid in cash at the time.

Considering the Xbox One S only came out around 12 months ago I thought Microsoft would be able to honor the warranty for me since its only been available such a short time. However when I contacted there customer service they will only replace it if I own an Xbox console which seems completely mad to me.

Any advice or things I should try before I rip open my controller to fix it and void the warranty?

Glaucus · 18 Feb 2018 at 22:58

First of all go to the store not Microsoft(unless it was a Microsoft store)
Microsoft imploys a lot of monkeys and they can be infuriating to deal with and often don't know their own policies.
In future don't pay by cash. A bank statement would have solved this issue.

I think you have no legal rights here, and will be relying on good will.

Malevolence · 18 Feb 2018 at 22:59

If the only thing holding them back from replacing it is you owning a console, then surely the obvious answer to just tell them that you do have an XBox.

rIcK · 18 Feb 2018 at 23:15

Malevolence said:
If the only thing holding them back from replacing it is you owning a console, then surely the obvious answer to just tell them that you do have an XBox.

I thought of this, but it relies on a serial number etc. Sadly my 'friends' who own Xbox consoles are too stingy to help me get a replacement.

Hellsmk2 · 18 Feb 2018 at 23:16

Get new friends.

muon · 18 Feb 2018 at 23:16

I'm guessing Microsoft don't deal with controller warranties unless bought from them.

They only deal with consoles from any reseller.

rIcK · 18 Feb 2018 at 23:36

Hellsmk2 said:
Get new friends.

My real friends don't own Xbox consoles, mostly PCs or PS4s ^_^

azibux1 · 19 Feb 2018 at 07:44

Buy Xbox. Get serial. Return Xbox.

Fubsy · 19 Feb 2018 at 11:14

Do they have a letterbox?

If so, send them the controller smeared in poo.

wolfie138 · 19 Feb 2018 at 12:21

don't know why you think MS should sort you out, you bought the item from the shop, your purchase contract was w/ them, as theirs might be w/ MS to replace stock they bought that was faulty.

Energize · 19 Feb 2018 at 19:09

wolfie138 said:
don't know why you think MS should sort you out, you bought the item from the shop, your purchase contract was w/ them, as theirs might be w/ MS to replace stock they bought that was faulty.

Normally items have a 12 month manufactures warranty. Do you think product manufacturers should have no accountability when their products fail?

wolfie138 · 19 Feb 2018 at 19:30

Energize said:
Normally items have a 12 month manufactures warranty. Do you think product manufacturers should have no accountability when their products fail?

if you had a fault w/ your new Focus would you go back to the dealer you bought it from or try and go to Ford themselves?

Kelt · 19 Feb 2018 at 21:56

muon said:
I'm guessing Microsoft don't deal with controller warranties unless bought from them.

They only deal with consoles from any reseller.

They did when I had a faulty limited edition 360 pad bought from Game a couple of years ago.

Mine also had the same (common) problem as the OP.

MS were great, as it was a LE they didn't even require the old pad sent back to them.

Got a brand new replacement, swapped the LE shell over, result.

hyperseven · 19 Feb 2018 at 22:26

dont blame MS, you could buy a load of knackered ones off eBay, return for nice new ones and flip.

Energize · 20 Feb 2018 at 00:21

wolfie138 said:
if you had a fault w/ your new Focus would you go back to the dealer you bought it from or try and go to Ford themselves?

If I couldn't go to the dealer which is the OP's situation then of course I would go to Ford.

hyperseven · 20 Feb 2018 at 01:04

Energize said:
If I couldn't go to the dealer which is the OP's situation then of course I would go to Ford.

Without any proof of purchase as the OP stated, somehow I don't think you would get anywhere.

wolfie138 · 20 Feb 2018 at 09:01

exactly, unless it's an item like, eg, a TV where you filled in a warranty card etc and registered the product, they wouldn't give you the time of day.

Scania · 20 Feb 2018 at 12:06

azibux1 said:
Buy Xbox. Get serial. Return Xbox.

Buy XBox, swap duff controller,return XBox with faulty controller.

Have the satisfaction that M$ end up with it back anyway.

Liquidfox · 20 Feb 2018 at 12:37

Energize said:
Normally items have a 12 month manufactures warranty. Do you think product manufacturers should have no accountability when their products fail?

They do, providing you follow their terms and conditions, which likely mention "Proof of Purchase"

Energize · 20 Feb 2018 at 13:54

hyperseven said:
Without any proof of purchase as the OP stated, somehow I don't think you would get anywhere.

Microsoft aren't disputing proof of purchase.

In fact generally I find manufacturers don't ask for proof of purchase, logitech replaced my mouse and Shure replaced my earphones without asking for proof. They know the product is under warranty because of the serial number.