New controllers are garbage, first one that came with my X had a bad A button which wouldn't register ever time, second one was rough around the edges of the analogue sticks, like they'd continued the textured finish too far, now the third one, the RT binds against the controller body when pressed.
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did they advance RMA for you? for sure my controller needs replacing but the problem that I see is you have no controller whilst you wait for a new one.
In addition to the previous problems I mentioned I am now getting occasional double registers.