XFX 8800 GTX - gibbo i guess

[PureAppleJuice]

I agree with you that people are zealously defending XFX just because they have one and they dont want to be told they have inferior stuff.

Well as much as Gibbo may be right, you should just ignore it really and let Lolcb live in his delusional XFX world

 

[beast]

Wow, three pages since I asked about the 7900/desktop story, and it's solid bickering/disagreement To be honest chaps, XFX could now be a fantastic company, but I wouldn't use them. Not after what's happened in the past. There's too many other quality manufacturers out there to bother taking what could be a risk.

 

[Darkwave]

I agree with you that people are zealously defending XFX just because they have one and they dont want to be told they have inferior stuff.

Well as much as Gibbo may be right, you should just ignore it really and let Lolcb live in his delusional XFX world

I suspect that the main problem is people think I'm slagging off the XFX product, when I'm not. The product is fine, EVGA and other companies had the same problems at the time but those companies handled the situation a lot better than XFX did (who responded not only by refusing RMAs, but by shutting down their forums and help desk.)

All I'm saying is that their aftersales (RMA policy) and customer support is abysmal.

 

[Rob43]

I can fully understand what your saying mate,you could'nt really make it any clearer

It's all about the customer support,which is very important(to me at least)when laying out hard earned dosh on hardware

 

[LoadsaMoney]

Yeah i worded that wrong, i wasnt saying they do have bad Customer Service, RMA service etc.... i was just saying thats why these guys won't sell them anymore, these guys say they have bad support etc..., sorry about that.

 

[Shocky-FM]

I am confused.

I read your reply, I just don't see why you're basically accusing OcUK of being dishonest about this.

Gibbo's reasons for not stocking XFX products are perfectly valid, I see no reason to doubt it.

As for me being a fanboy, what am I a fanboy of exactly? I haven't even bought an Nvidia card in a couple of years now so why would I be a fanboy of a particular Nvidia partner?

Maybe you should try looking in the mirror before calling people a fanboy, you have XFX in your signature so I'm not really surprised you're defending their tosh customer support.

Learn to understand English, you understand what might be or maybe actually mean right?

You would be a fool not to take that into consideration what I said,. Normal open minded people will want to hear both sides instead of just blindly believing any crap that one side tells you. Yes I have an XFX card because their customer service has been good to me but I don’t just buy XFX products. .

oh, and your a OCUK fanboy... I thought that was pretty obvious but not to you clearly. You might as well work for them, in fact it wouldn’t surprise if you did.

 

[Darkwave]

You would be a fool not to take that into consideration what I said,. Normal open minded people will want to hear both sides instead of just blindly believing any crap that one side tells you. Yes I have an XFX card because their customer service has been good to me but I don’t just buy XFX products.

I've still not heard a single reason from you or your ilk about why I shouldn't believe what Gibbo says.

I was in the market around the time that this particular incident happened, in fact I was trying to decide for myself at the time wether I should buy an X1800XT or a 7900GT. So, naturally, I was very involved in research on websites and forums.

One of the main things that swayed me toward the X1800XT was the 5% failure rate of the 7900GT at the time, and while I was reading about this issue there was no end of reports about how badly XFX were handling the situation whereas EVGA and MSI (amongst others) were handling it amicably.

XFX customer support now has a well-deserved reputation for being dire, and that's the bottom line.

oh, and your a OCUK fanboy... I thought that was pretty obvious but not to you clearly. You might as well work for them, in fact it wouldn’t surprise if you did.

Why am I an OcUK fanboy? Just because I accept Gibbo's explanation as to why OcUK no longer stock XFX graphics cards? That's possibly the most absurd and idiotic thing I have ever heard, and I've heard some crackers.

The way I see it is that XFX screwed OcUK around and made life difficult for both the company and its customers, so I don't see why OcUK should stock XFX products. All I see is that OcUK don't want people buying from a company who treat their customers like crap, which is why companies such as BFG, EVGA and Leadtek are still stocked.

So, I'll just take what you're saying to mean that you think OcUK should stock XFX products anyway. Even though they made life difficult for OcUK and their customers, and costed OcUK money out of their own pockets to cover for their screw-ups. I bet OcUK are glad that you don't work for them.

 

[w3bbo]

OCUK and in turn there customers have had bad experience with XFX customer support/RMA's - dosn't mean to say that every other company that stocks XFX has or in turn their customers have, proven by the fact they still stock and sell XFX products. I am not blindly defending a company simply because I have there product, I change my hardware way too frequently to be naive enough to do that. Every company has problems with there customer service record from time to time. EVGA are taking a lot of flak over the 680i motherboard with all of its unfixed problems at this moment in time but are widely regarded as one of the best for customer service. Asus have one of the worst records for customer support and yet they are extremely popular - go figure.

OCUK choose not to stock XFX based on their experience - the important part being their experience and as this is an OCUK owned forum it would be pretty difficult for anyone to question the legitimacy of the reasons behind this. Gibbo has stated numerous times why ocuk no longer deal with XFX and that should be enough for anyone wishing to purchase an XFX product from Ocuk, I personally have no reason to doubt that ocuk and xfx have had problems, why should he or OCUK lie about this? This however, does not and has not prevented me from shopping elsewhere as I have not had much differing levels of support from one manufacturer to another, most suck and will do almost anything to prevent RMA's as it will cost them money, including XFX - they all could do with a few lessons in how to deal with customers imo.

 

[bakes0310]

cmon ppl get a life we all know gibbo is right and the ones that are saying xfx r fine, well your all anti-ocuk if your disagreeing with gibbo so watch it

 

[Down1oader]

To the OP : the 8800gtx cards you are referring to are all reference in design so each has the same possibility of failure, if you believe the XFX bashing going on here then its probably best to stay clear of them although I would consider there are countless thousands who have not had such problems...just a thought

The argument over which company is better didnt really interest me, and i know the fact all cards are usually refernece design. What did effect my decision was the after sales support which from what ive heard (closing forums and customer services completely) is pathetic. Hence my reason not to go for an XFX card.

I think other etailers still stock the cards because either they havent had as many problems OR they dont want to cut out XFX enthusiasts from their sales. Some people love xfx and will skip an etailer then go onto another just so the can get the same refernence card but branded XFX purely over personal experience. Nothing wrong with that. I just dont like taking risks, especially over a £400 card

 

[Lolcb]

Yep, Ocuk is the one of the only few if not the only one that doesn't stock XFX products in the UK. I am just baffled at why other e-tailers dont have such a problem with XFX products and only OcUK has it?

I don't deal with returns personally - but I know if we have any firm that has a high return ratio - we don't deal with the product.

Quoted from the staff of OcUK's rival.

I think it is common sense for any e-tailer to know that if they have high return ratio of a certain products and having such a problem with XFX, they won't stock them as there are brands such as ASUS, MSI, Palit, Gainward, Evga, BFG etc to stock.

The fact is to other e-tailers, XFX is a product, is a brand that sells without any major problem.

 

[lay-z-boy]

ibtl tbh

this is getting out of hand guys, just back down and agree to disagree or whatever.

 

[Rob43]

this is getting out of hand guys, just back down and agree to disagree or whatever.

Probably the best thing anyone has said in the entire thread

This could go on forever

 

[Dave2150]

Yep, Ocuk is the one of the only few if not the only one that doesn't stock XFX products in the UK. I am just baffled at why other e-tailers dont have such a problem with XFX products and only OcUK has it?



Quoted from the staff of OcUK's rival.

I think it is common sense for any e-tailer to know that if they have high return ratio of a certain products and having such a problem with XFX, they won't stock them as there are brands such as ASUS, MSI, Palit, Gainward, Evga, BFG etc to stock.

The fact is to other e-tailers, XFX is a product, is a brand that sells without any major problem.

Dude, your making a fool out of yourself, XFX have terrible RMA support, fullstop. Nothing you can say will change this.

 

[Shocky-FM]

I've still not heard a single reason from you or your ilk about why I shouldn't believe what Gibbo says.

You have no reason to beleive him/her either, thats called blind loyalty.

XFX customer support now has a well-deserved reputation for being dire, and that's the bottom line.

They been good to me so I don't think its deserved. Have you had any experience with them yourself?

Why am I an OcUK fanboy? Just because I accept Gibbo's explanation as to why OcUK no longer stock XFX graphics cards? That's possibly the most absurd and idiotic thing I have ever heard, and I've heard some crackers.

Again blind loyalty, your a fanboy in denial.

The way I see it is that XFX screwed OcUK around and made life difficult for both the company and its customers, so I don't see why OcUK should stock XFX products. All I see is that OcUK don't want people buying from a company who treat their customers like crap, which is why companies such as BFG, EVGA and Leadtek are still stocked.

So, I'll just take what you're saying to mean that you think OcUK should stock XFX products anyway. Even though they made life difficult for OcUK and their customers, and costed OcUK money out of their own pockets to cover for their screw-ups. I bet OcUK are glad that you don't work for them.

The information this opinion is based on is from overclockers. Users have bad experiences with every brand now and again thats just how it goes, if XFX was the best selling brand at OCUK then it goes without saying there are going to be more users having problems with that brand. I really don't care if they do or don't stock XFX, plenty of better e-tailers out there id rather do business with.

 

[Lolcb]

I really don't care if they do or don't stock XFX, plenty of better e-tailers out there id rather do business with.

Agreed.

 

[Darkwave]

You have no reason to beleive him/her either, thats called blind loyalty.

On the contrary, it will be blind loyalty if I continue to believe him when I'm given a decent reason not to. So far, I've not been given a single half-way decent or remotely logical reason.

They been good to me so I don't think its deserved. Have you had any experience with them yourself?

I've had bad experiences with XFX customer support myself, yes. I've owned two cards build by them in the past and one turned into an RMA disaster.

As I have said many times in this thread though; This isn't about my personal experience as it could be one in a million, this is about the combined experiences of all the people who have had problems with XFX customer support in recent times. Most significantly during the 7900GT fiasco in which XFX shut down their forums and helpdesk when other companies like BFG and EVGA managed to keep on top of the problem.

The information this opinion is based on is from overclockers. Users have bad experiences with every brand now and again thats just how it goes, if XFX was the best selling brand at OCUK then it goes without saying there are going to be more users having problems with that brand. I really don't care if they do or don't stock XFX, plenty of better e-tailers out there id rather do business with.

This information is not just based on what has been said by Overclockers at all. You only have to Google "7900GT problem" to start reading about what happened, pay particular attention to an article entitled "7900 Inferno" which I believe was written by HardOCP at the time.

As for OcUK not stocking XFX, go to another e-tailer if you want an XFX card because it doesn't bother me what you buy. I just won't recommend XFX cards to people because I cannot in good conscience recommend a manufacturer with such a dire customer support reputation when there are companies like BFG, EVGA, MSI, Leadtek, etc. out there with solid reputations.

 

[Tute]

I don't get why anybody would buy an XFX product anyway.

The EVGA adds the option of Step-Up.

The BFG adds lifetime warranty.

Anybody who is a fanboy of a brand is a total idiot. You go with the one that offers the most, it's as simple as that.

 

[tastyweat]

I don't get why anybody would buy an XFX product anyway.

The EVGA adds the option of Step-Up.

The BFG adds lifetime warranty.

Anybody who is a fanboy of a brand is a total idiot. You go with the one that offers the most, it's as simple as that.

... double lifetime warranty.

 

[LoadsaMoney]

... double lifetime warranty.

Not in Europe as said above, only the states.