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dont believe i wasted my time reading this madness 
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XFX 8800 GTX - gibbo i guess
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Ulfhedjinn said:Must be an OcUK/Ulfhedjinn conspiracy to bring down XFX then.
Gibbo and I must be on the BFG payroll, or maybe the EVGA payroll!
Oh crap I have an ATI card, maybe it's an ATI plot to bring down XFX!
lol looks that way
Everyone has there own 'hated' company tbh (mine is enermax btw 
). I gotta admit though that it does appear odd that OCUK would have such big problems with XFX and others do not. I don't doubt that Gibbo is telling the truth and that is obviously a good enough reason for OCUK to not stock XFX. I do however find it interesting that other companies continue to stock them, maybe they havn't had the difficulties OCUK have had with them? I also seriously doubt Nvidia would also allow them to be a partner if they treat their customers so bad, sure they are in it for the money but money comes from a loyal customer base and in the end XFX sell Nvidia products so what bad for one is bad for the other.
To the OP : the 8800gtx cards you are referring to are all reference in design so each has the same possibility of failure, if you believe the XFX bashing going on here then its probably best to stay clear of them although I would consider there are countless thousands who have not had such problems...just a thought
). I gotta admit though that it does appear odd that OCUK would have such big problems with XFX and others do not. I don't doubt that Gibbo is telling the truth and that is obviously a good enough reason for OCUK to not stock XFX. I do however find it interesting that other companies continue to stock them, maybe they havn't had the difficulties OCUK have had with them? I also seriously doubt Nvidia would also allow them to be a partner if they treat their customers so bad, sure they are in it for the money but money comes from a loyal customer base and in the end XFX sell Nvidia products so what bad for one is bad for the other.To the OP : the 8800gtx cards you are referring to are all reference in design so each has the same possibility of failure, if you believe the XFX bashing going on here then its probably best to stay clear of them although I would consider there are countless thousands who have not had such problems...just a thought
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w3bbo said:Everyone has there own 'hated' company tbh (mine is enermax btw
To the OP : the 8800gtx cards you are referring to are all reference in design so each has the same possibility of failure, if you believe the XFX bashing going on here then its probably best to stay clear of them although I would consider there are countless thousands who have not had such problems...just a thought
Agreed. At last.
I wasn't agreeing with either sides of the arguements that are going on here tbh, just sort of stating that common sense should prevail instead of the arguing as neither of you are doing yourselves any favours and its clear you are not going to agree on this. I have an XFX 8800GTX and I have also had a problem with XFX in the past, customer service is non existant at Mac d's but it dosn't mean Burger king is any better.
Ulfhedjinn said:
I bought the xfx at the time because I was offered it much cheaper then other brands, even with the knowledge of prior XFX bad rep with OCUK. Please don't brand me as a fanboy when you know little of me or the products I have bought in the past for both myself and my customers. I go with whats cheapest, especially in the case of the 8800gtx as they are reference designs that have the same chance of failure as any other. I don't feel the need to defend XFX as its customer base does that for it albeit not here. I appologise for interupting your arguement with Lolcb, please feel free to continue as its obvious you feel the need to vent some frustrations in this pointless debate
/unsubscribed
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I've quoted Gibbo enough times to know that they did it to make life easier for OcUK as a company, and for us their customers. I for one don't see how this is a bad thing, especially so since there are plenty of alternatives.Lolcb said:
Why should they knowingly provide products by a company with a reputation for completely screwing up aftersales service? Gibbo made it perfectly clear that not only did they take their time with RMAs, they also tried to find any excuse not to honour them.
Why ?snarloas1982 said:dont believe i wasted my time reading this madness
It has my vote for best thread of Jan/07.
BTW I've also had problems with xfx's after support, resulting in me never buying an xfx branded product again.
Gibbo's "side of the story"? Are you insinuating that it's not entirely truthful, or what?Lolcb said:
If XFX were so good, then Gibbo and the rest of the company would only be losing money by providing less choice for customers. The fact is that XFX's reputation went down the sink, and as Gibbo made clear in his post, this was reflecting badly on OcUK as they couldn't get cards back to people. His post also made it clear that XFX's bad customer service costed OcUK money out of their own pockets, which they didn't have to cough-up, but did for the sake of customer satisfaction.
I know you have an XFX card, and the market seems a lot smaller when you own a tiny portion of it, but there are companies other than XFX out there and nobody is losing out by buying from them. On the contrary, most people would rather have the peace of mind that comes with buying from companies without awful reputations.
If you would rather buy from such companies regardless, suit yourself, but don't call me "wrong" when I am just stating facts about how a company handles its support.
It would be niave to even consider that. What you are saying is that there is no other factors to stocking a product. Im not an industry specialist (and i expect you to quote that) but i do understand business and economies of scale. Who knows what deals etailers hold with thier suppliers.Lolcb said:
As for whether or not XFX's aftersales support is bad, youd have to take Gibbos word for it, which is most easily solved by asking "what does he have to gain?". Maybe there is a secret agenda, as mentioned, we cant know everything that goes on at OcUK towers. However, in this case, it would be reasonable to accept that XFX cards had the highest return rate, signifying some sort of issue with that brand and therefore there is a problem. Probably not one you have come across, probably the minority, but a problem nonetheless. This is what Ulfhedjinn wants you to accept (i think).
I don't know the answer to that question, but you didn't answer my questions.Lolcb said:
Why would Gibbo lie? If you were insinuating that, anyway.
Why should OcUK supply for this company when it costed them money to do so and harmed their reputation?
Why is it such a bad thing to buy from a more reliable manufacturer?
At the time, it wasn't a problem with the brand. This happened during the 7900GT problem era, which was a problem with quite a few brands, and XFX were just unlucky enough to stand out as handling the situation in a particularly poor fashion.gord said:
Stands to reason then that if their handling of the situation was so poor, OcUK wouldn't want to do further business with them. If I had XFX whinging at me saying the customers were causing the problem and had to replace all these cards (5% failure rate for the 7900GT at the time, which is one in twenty) out of my own pocket because of it, I would be a bit miffed too.
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Ulfhedjinn said:
Don't you find it weird how other big e-tailers have no such problem with XFX and only OcUK seems to have a problem with XFX?
I'm not saying gibbo lies, I am saying that is his part of the story, cause after all that is what he told us without XFX or any party involved responding to Gibbo's claims.
XFX IS a reliable manufacturer like it or not. As webbo have mentioned, if XFX is all that bad, surely Nvidia will drop XFX as one of its major partner and other UK leading e-tailers would stop stocking them? Cause there are dozen of other nvidia card brands out there tbh. And if you take the time to look around leading e-tailers, its always the usual brands, BFG, eVGA, XFX, Gigabyte, ASUS. Surely if other BIG e-tailers stocks these usual brands, they have to be reliable and good?
Maybe OcUK care a lot more about their reputation than these "other big e-tailers", or maybe those e-tailers didn't go out of their way to replace so many cards out of their own pockets.Lolcb said:
Nobody knows, that is pure speculation on my part.
I am not cheerleading for OcUK here, but at the end of the day they are a company and have to make money. They can do that without XFX, and if XFX was actually costing them money (which is the case according to Gibbo) then there's not reason for them not to drop XFX products.
I don't see any reason not to believe him. The bottom line of his post was that XFX was (in some way) harming their reputation and costing them money, I can believe that.Lolcb said:
You already said yourself that XFX distribute to pretty much every country that sells graphics cards, and that their cards don't cost any less than cards by any other Nvidia partner. So, why would Nvidia drop them? They're making a fortune off them, and Nvidia don't have to do squat for the customer if XFX screw up. That duty falls on XFX and (in this case) OcUK.Lolcb said:
As for XFX being reliable, you keep forgetting the whole PR fiasco that caused this in the first place. Other companies like EVGA kept on top of the 7900GT problem and replaced or refunded the hardware, XFX got all bent out of shape and shut down their forums and helpdesk.
You tell me which company handled it better, then get back to me on how reliable XFX aftersales is.
Lolcb said:
Maybe these other e-tailers don't care about their customers. And when XFX sends it back and says "It's the customers fault" these other etailers just send it back to them and say the same thing. So that customer would then be out of pocket for something XFX should have sorted out.
Not saying this is what happens. Just a theory.
The thing I am baffled about is, there are at least 10 nvidia card brands out there. If XFX were causing problems of such magnitude, I don't see how e-tailers can still stock their products. It is not like, the brands of nvidia cards are limited to 3-4.
And ulfed, trust me, other e-tailers care a lot about their reputation as well and in some cases probably more than OcUK.
And regarding what you said about gibbo, I am amazed at how easily you believe others. I am not saying I doubt gibbo, but I do wish to reserve my views regarding XFX if it is just a story from Side A.
And ulfed, trust me, other e-tailers care a lot about their reputation as well and in some cases probably more than OcUK.
And regarding what you said about gibbo, I am amazed at how easily you believe others. I am not saying I doubt gibbo, but I do wish to reserve my views regarding XFX if it is just a story from Side A.
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