You had one Job Jonathan from DPD!
- Thread starter Allnamestaken
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Soldato
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Love DPD's response to your tweet. 
Love DPD's response to your tweet.
got a link? I can't find it :/
Recently had a bad experience with DPD
It was a Sunday delivery (cost me £22.20!!!!!!!). So end of the arranged time slot for the delivery was coming up so I stood by the window looking for DPD delivery guy, then I finally saw him approaching my building without the package, as I saw him approach the front door I went to buzz him in...but to my surprise he never tried to check if I was home and simply left "We missed you card". I immediately ran back to the window to see him walking back to his van. So I checked my mailbox, got the "we missed you card" and chased him down the street, good thing he was taking his time with driving off, I managed to catch him, knocked on the van door to ask why he didn't buzz my flat, he said he did, I called him out and said that no you did not, I was clearly in, he just stayed quiet.
So in the end I collected the package from him.
I was fairly angry with the service, it was also raining and the package was £800 monitor, which I had to carry back home whilst it was raining (I presume that is the reason he did not try to deliver it in the first place) so I got in contact with DPD make it right service.
Long story short, on the first email from DPD they told me they are working very hard and drivers get paid per each successful delivery and that is the end of it but I replied saying that it does not make up for what happened and insisted on a full refund. In the end they replied to me to get in contact with OcUK to get refund through them as they were senders. I did just that and got full £22.20 refund for that awful delivery.
So the moral of the story, if this stuff happens to you, contact DPD and insist on a refund, they will bounce you on the first email but if you insist they will cave in, at least that was my experience.
It was a Sunday delivery (cost me £22.20!!!!!!!). So end of the arranged time slot for the delivery was coming up so I stood by the window looking for DPD delivery guy, then I finally saw him approaching my building without the package, as I saw him approach the front door I went to buzz him in...but to my surprise he never tried to check if I was home and simply left "We missed you card". I immediately ran back to the window to see him walking back to his van. So I checked my mailbox, got the "we missed you card" and chased him down the street, good thing he was taking his time with driving off, I managed to catch him, knocked on the van door to ask why he didn't buzz my flat, he said he did, I called him out and said that no you did not, I was clearly in, he just stayed quiet.
So in the end I collected the package from him.
I was fairly angry with the service, it was also raining and the package was £800 monitor, which I had to carry back home whilst it was raining (I presume that is the reason he did not try to deliver it in the first place) so I got in contact with DPD make it right service.
Long story short, on the first email from DPD they told me they are working very hard and drivers get paid per each successful delivery and that is the end of it but I replied saying that it does not make up for what happened and insisted on a full refund. In the end they replied to me to get in contact with OcUK to get refund through them as they were senders. I did just that and got full £22.20 refund for that awful delivery.
So the moral of the story, if this stuff happens to you, contact DPD and insist on a refund, they will bounce you on the first email but if you insist they will cave in, at least that was my experience.
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Associate
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They replied:
"Nightmare Craig, is there anything we can help with ? Please DM . Paul"
nightmare
Soldato
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- Surrey
Yup it is generally how it works. When you order from a company, you dont have a deal with teh courier but with the retailer. It is the retailers responsibility to make sure you get your item and if there is an issue, they make a claim from the courier company as the couriers have an obligation to the retailer to deliver the package.
Associate
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that doesn't really add up. DPD didn't cave, they fobbed you off and told you to contact the retailer for the refund of the postage. Its then not up to DPD to refund you, its at the discretion of the retailer you purchased from. So DPD didn't do nout for you.
That is actually a bit confusing because in that email they said they will refund the delivery but I would need to contact OcUK to get it as they can only refund the sender.
OcUK did not really question me, when I sent them email I just said DPD should refund me the delivery, could you process it and that is it, they replied to me that they processed the refund.
Edit: You know what you may be right, maybe it was entirely pointless to contact DPD and I should have just requested refund straight from ocuK
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OP face when he missed the parcel..
Haha that was definitely my face.
Looks like they have not turned up. So it will be a redeliver tomorrow, we will see what Part two of Jonathans story is tomorrow huh?
Will he take more pictures? I won't be standing by the window looking for bum fun this time so he wont be scared away.
Dpd delivery is free for most of us here I believe so other than lost time we don't lose much in these situations. It is very frustrating though specially when you get lads like Johny who clearly are not delivering parcels ����.
Yep I have had exactly the same thing form DPD.
This is the second time DPD have done this.
I am in no way kidding.. I watched him pull up outside look at the building for 1 second and IMMEDIATELY DRIVE AWAY. He didn't even get out of the vehicle.. I couldn't get to the front door in time to call him before he drove off.
You had one Job Jonathan ,one god damn job.
Has DPD's level of service just dropped recently as this has become more frequent in the last year.
He came by to snap a picture of me staring at him from my window as he drove away.
http://i.imgur.com/mgGzLps.jpg[IMG]
[IMG]http://i.imgur.com/bnGNAaX.jpg[IMG]
[IMG]http://i.imgur.com/3AfAFof.jpg[IMG]
Oh yeah...
Where did he leave the calling card? That's right.. nowhere because he never even got out of his van haha.[/QUOTE]
Oohhh you.
That last bit is a fib ;)
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DPD, like every other carrier has a contract with their customers, not their customers customers.
They can't "refund" your carriage charge as you have not given them any money to refund.
Your contract to supply is with OCUK, OCUK in turn have a contract with DPD to deliver their freight to their customers.
More like the moral of the story is OCUK has great customer service not DPD.
.DPD have the contract with OCUK not you, they can't refund you regardless as you didn't pay them anything, you paid OCUK of which they have to honour delivery of the item on OCUK's behalf.
I've had a few similar issues with other companies.