You had one Job Jonathan from DPD!
- Thread starter Allnamestaken
- Start date
Did DPD send the driver back in the end? To be honest this sort of behaviour is quite frankly unacceptable and DPD (and other couriers) should discipline any drivers who act in this manner as not only is it damaging to their brand but also has the potential to causes others major inconvenience.
At the end of the day you paid for a service, albeit by proxy through doing business with the retailer who has a contract with the courier. Sometimes this is 'free' and included in the cost of the product you have bought or it may be a premium added payment where you have paid for faster or a time specific delivery but you have still at some point paid for this service.
It's one thing for a delivery to be missed for genuine reasons, and maybe this is the case in this situation, but this sort of behavior is pretty dishonest and in any other line of work would be tantamount to gross misconduct in certain situations. I personally wouldn't let it drop until I had a reason as to why he acted this way as from initial impressions it looks like this driver could have integrity issues and if that is proven DPD would be better off without him.
At the end of the day you paid for a service, albeit by proxy through doing business with the retailer who has a contract with the courier. Sometimes this is 'free' and included in the cost of the product you have bought or it may be a premium added payment where you have paid for faster or a time specific delivery but you have still at some point paid for this service.
It's one thing for a delivery to be missed for genuine reasons, and maybe this is the case in this situation, but this sort of behavior is pretty dishonest and in any other line of work would be tantamount to gross misconduct in certain situations. I personally wouldn't let it drop until I had a reason as to why he acted this way as from initial impressions it looks like this driver could have integrity issues and if that is proven DPD would be better off without him.
I would suggest it's entirely improper to be making those kinds of comments considering the person in question picture is linked in this thread.
If the OP has a problem he is more than capable of ringing the CS department at DPD and they can look into the issue for him.
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It was unfair of the OP to put a picture of the driver on here in the first place to be honest, also not the best idea to put a map with your house for everyone on the internet to see.
And I would suggest you go back and re-read my comments, notably the reference to the possibility of there being a genuine reason for this and the use of 'could have'. I am still entitled to my opinion based on the observations made and the history of this type of behavior well known with couriers.
So get off ye high horse.
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It was unfair of the OP to put a picture of the driver on here in the first place to be honest, also not the best idea to put a map with your house for everyone on the internet to see.
And I would suggest you go back and re-read my comments, notably the reference to the possibility of there being a genuine reason for this and the use of 'could have'. I am still entitled to my opinion based on the observations made and the history of this type of behavior well known with couriers.
So get off ye high horse.
Well to be fair you only have the general area! You would be hard pressed to find me without a specific door number and apartment number. Your still all welcome for tea and biscuits.
Also Everyone in Ipswich who uses DPD will have at some point had this picture sent through in a DPD notification. Including the picture in the post was hardly that much of an issue.
Either way I called OCUK who tried to have him come back today but he was unable. OCUK customer service is exemplary as always.
Behaviour like this does not only reflect on DPD but on OCUK as a company. This can give people a bad taste when ordering from here and as a 10+ year customer of OCUK I'd rather that they know about things like this to avoid customers being dissatisfied through no fault of their own. This is the second time now when the same driver just to make you aware.
Last time he came back without any request by myself to deliver a £1200 monitor before going back to dpd with the excuse " I decided to empty my van before going back to the depot".
I might need to be careful however because if he sees this post he might poo in my letterbox.
It was unfair of the OP to put a picture of the driver on here in the first place to be honest, also not the best idea to put a map with your house for everyone on the internet to see.
And I would suggest you go back and re-read my comments, notably the reference to the possibility of there being a genuine reason for this and the use of 'could have'. I am still entitled to my opinion based on the observations made and the history of this type of behavior well known with couriers.
So get off ye high horse.
No, you are in the wrong, own your mistake and learn from it.
Soldato
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He's obviously too feckless and too lazy to do the job he's paid to do. He should be sacked for bringing the company into disrepute.
Soldato
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If people understand OCuk don't have any power over this and they dispatched on time, why do you think it reflects badly on them when they did all they could
Sometimes i just cant understand GD
Sometimes i just cant understand GD
If people understand OCuk don't have any power over this and they dispatched on time, why do you think it reflects badly on them when they did all they could
Sometimes i just cant understand GD
please dont put logic into a witch hunt thread.
If people understand OCuk don't have any power over this and they dispatched on time, why do you think it reflects badly on them when they did all they could
Sometimes i just cant understand GD
I guess the logic is, as has been said, we (the buyer) have a 'contract' with OCUK, not DPD. If I order for next day and it doesn't come, I'm afraid I hold OCUK accountable for that. If they wish to make it up to me by refunding my delivery fee, or something along those lines, fair enough. It's their job to then hold DPD (or whoever) accountable for their loss of £££ or repute.
Soldato
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But it was said that the DPD delivery driver behaviour was the thing that reflected badly on OCuk and it was mentioned that OCuk did all they could to get the driver to come back
Obviously it is up to OCuk to refund you or make sure you are happy, then claim the money from DPD. I just find it odd that some people dont seem to separate the retailer from the delivery company. I understand its OCuk responsibility but if you know they have done all they can, i don't think it reflects badly on OCuk
Obviously it is up to OCuk to refund you or make sure you are happy, then claim the money from DPD. I just find it odd that some people dont seem to separate the retailer from the delivery company. I understand its OCuk responsibility but if you know they have done all they can, i don't think it reflects badly on OCuk
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That's because they're intrinsically linked. Lots of people choose where to shop online on the basis of the delivery service they will receive.
In the past I have stopped using companies because of who they use for deliveries. I know others have too.
Surely we'd be stupid to just keep using that same online retailer? How can the company they use NOT reflect on them?
For the record, I think DPD are probably the best courier, I'm just saying, the two are linked.
Surely we'd be stupid to just keep using that same online retailer? How can the company they use NOT reflect on them?
For the record, I think DPD are probably the best courier, I'm just saying, the two are linked.
Soldato
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But what happens when DPD do a **** job? It happens so often, and the same with deliveries from Amazon. "You weren't in." Yes I was, I sat at home all day and you owe me part of my life back!
The drivers should very much be disciplined.
The drivers should very much be disciplined.
Unless you have CCTV there is no way to prove it. I bet if you did provide them the footage the driver would get a telling off.
DPD is the best courier company in the UK bar none from my experiences.
Clive and "other dude" which are the 2 drivers in my area are always bang on time, with a smile on their face, sensible and helpful.
I specifically chose to use companies which use DPD because of it.
Clive and "other dude" which are the 2 drivers in my area are always bang on time, with a smile on their face, sensible and helpful.
I specifically chose to use companies which use DPD because of it.