To be fair to Youfibre, since January they've been working their way around the streets where I live - streets that Openreach looked at 3 years ago and said "nah, get stuffed". There's certainly been some problems, chief amongst which have been extremely old, very dodgy ducts, but Netomnia brought their own civils people in and have been systematically working their way around fixing ducts and pulling through fibre to the assorted poles around the area. I was quite surprised to see them do this, and I'm guessing that under PIA, Openreach get sent a bill for them fixing their infrastructure, but I'm glad they've done it. And as of today, the whole area is still "not in plan" for Openreach FTTP...
Anyway, 5 months have passed, my (dry) install was completed last week and I'm just waiting now for them to turn the exchange on, possibly as soon as this afternoon! Their comms throughout this have been a little patchy (to give them credit, I get the feeling that it's quite unusual for them to do installs on a non-functional exchange, so it's rather taken the support team by surprise!) but it's never a problem to get information out of them and, unlike Vodafone, not once have they ever asked me to "reboot my wifi" before engaging with any further conversation. Feedback from others is very good, so I'm expecting a good service from them. It should certainly be a massive upgrade from my 35/5 connection that I have today, supplied by the single worst service company in the country.
To add to what others said, I also received the black "Arris" router - not the prettiest thing, but the UI seems snappy and I dare say it will do the job well. It has a 2.5G WAN port, but only 1G LAN ports, so I assume they don't offer this for services > 1G. FWIW, I won't be using this anyway preferring my own OPNSense router which is already well knitted into the home infrastructure, but this is something that Youfibre are happy for people to do and they don't put any obstacles in the way.
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