** Help needed please **
I got a S23 Ultra just over 3 weeks ago and I'm getting screen burn in the lower part of the screen (two circles joined by a line).
I've contacted Samsung and they say it will take up to 11 days to get it fixed.
Can anyone tell me if that figure is correct or are they just covering themselves?
They also said that doing a factory reset might cure them problem. That seems like BS.
I'm out of the 14 day full refund return window. But I could return it up to January, but the conditions basically say if you've done more than review the phone, they'll start deducting money from any refund.
Plus I traded in my old phone when I bought it. So I'm not sure how much I'd get back.
My preference is the repair the phone, but 11 days without a phone will be tough.
Thanks.