broken PS3

Jimbeam3678 · 11 Mar 2008 at 17:05

Well had it since start of feb and the drives gone and stopped working

just rang up sony and there going to replace it for friday , typical got a week off for some serious gaming and this happens.

Bought it from *** , what do you reckon the chances are of them swapping it straight away ??

Morrey360 · 11 Mar 2008 at 17:07

I would take it back to HMV and get it swapped it cant hurt to try

Jimbeam3678 · 11 Mar 2008 at 17:08

I would say a 300 quid console should last longer then 5 weeks reckon they should by rights swap it no questions will have to see , whats the opinions of anyone else ?

Memphis · 11 Mar 2008 at 17:11

They should swap it no questions asked. If they argue you have to send it back, after 5 weeks you certainly don't.

Jonners · 11 Mar 2008 at 17:13

I wonder demand a swap on the spot no matter how far i'm in to my 12 months warranty.

Wyrdo · 11 Mar 2008 at 17:16

Take it back to HMV, they have to give you a replacement.

Jimbeam3678 · 11 Mar 2008 at 17:33

Ahh magic , off I twadle then

Lord-Jaffa · 11 Mar 2008 at 18:08

First 12 months id take it back to where i bought it and not leave till i got a replacement, seeing as how its the law

Hyper · 11 Mar 2008 at 18:09

HMV should swap it for you.

Jimbeam3678 · 11 Mar 2008 at 18:43

just got new one , thumbs up to a well known music store. New controller as well which is just as well since mine has never been the same since it was introduced to my wall

Still faultless after care by sony to be honest

Jimbeam3678 · 11 Mar 2008 at 18:45

on anther note how do I get back all the downloaded games and content etc ??

rp2000 · 11 Mar 2008 at 18:51

divaboy said:
on anther note how do I get back all the downloaded games and content etc ??

You download them again. Anything you have downloaded already won't appear on the main PSN store, but will be in "Download "List" (?) in the top right corner.

Each piece of content can be downloaded by 5 unique PS3s. Unfortunately, I assuming you did not "deactivate" you broken PS3 you have "wasted" one of these already.

rp2000

Memphis · 11 Mar 2008 at 18:52

divaboy said:
Still faultless after care by sony to be honest

What precisely has Sony got to do with your console being swapped by the retailer?

Had it been an Xbox 360 it would have been swapped as well.

Jimbeam3678 · 11 Mar 2008 at 18:54

Memphis said:
What precisely has Sony got to do with your console being swapped by the retailer?

Had it been an Xbox 360 it would have been swapped as well.

Well I assumed if HMV take it back no questions then sony must be fairly lenient with there returns service to the retailers :confused:

Or am I giving sony to much credit

Jimbeam3678 · 11 Mar 2008 at 18:54

rp2000 said:
You download them again. Anything you have downloaded already won't appear on the main PSN store, but will be in "Download "List" (?) in the top right corner.

Each piece of content can be downloaded by 5 unique PS3s. Unfortunately, I assuming you did not "deactivate" you broken PS3 you have "wasted" one of these already.

rp2000

No didn't deactivate , how do you do that just for future reference

rp2000 · 11 Mar 2008 at 18:54

divaboy said:
No didn't deactivate , how do you do that just for future reference

It's in Account Management.

rp2000

Streeteh · 11 Mar 2008 at 18:55

Memphis said:
What precisely has Sony got to do with your console being swapped by the retailer?

Had it been an Xbox 360 it would have been swapped as well.

Maybe it was in reference to the fact that sony had scheduled to replace it by the end of the same week it was broken.

CliffyBiro · 11 Mar 2008 at 18:58

Now that is what you call service.

What happened to it by the way?

Jimbeam3678 · 11 Mar 2008 at 18:58

Streeteh said:
Maybe it was in reference to the fact that sony had scheduled to replace it by the end of the same week it was broken.

That as well

seaviewuk · 11 Mar 2008 at 19:05

divaboy said:
Well I assumed if HMV take it back no questions then sony must be fairly lenient with there returns service to the retailers

Or am I giving sony to much credit

The Sale of Goods Act says that retailers have to take back goods 'not fit for purpose' in a reasonable time scale, in some cases that can exceed the 12month warranty.