Why doesn't Unlimited mean Unlimited anymore? :/

From what I understand, we're actually ahead of many countries (including the US) in terms of what we can get across the country as a whole, and the costs/options we've got.

This is a point which isn't made enough, while BT's service isn't as good as some countries in the cities, it actually exists at all in the countryside which is something you can't say in a lot of places. Everybody in little villages who's got broadband owes BT a little for that, if it was up to private companies with no kind of USO then you wouldn't have it.
 
If they have problems with customers abusing the service why do they continue to use the term unlimted when its obviously misleading.

For the third or fourth time in this thread. Because consumers are stupid and somebody out there is going to advertise unlimited because they legally can. They'll do it to get business and in order for everyone else to compete and keep their customers they'll advertise the same thing. So before long everybody does it because customers can't be bothered to actually understand what they need and keep thinking bigger is better.
 
I'm at university, and I live with 7 other people. Now everyone obviously wants to use the internet, so it gets used quite a lot. We went for the fastest speed. But all except ridiculous times it is capped horrendously. I'm talking ridiculoulsy slow can even load a youtube video here.

It takes the pee really, we fork out the extra for 20mb and we might as well have just paid for the 1mb. Unlimited it is not. And while i'm sure for one user at home it might pass as being ok, for more than that it is a bit silly really. And there is absolutley sweet fa you can do about it.
 
Sort of, but there's a line that shouldn't be crossed, otherwise all advertising would be "say whatever you like, it's up to the consumer to check whether or not we're telling the truth", which is hardly in the spirit of things.

Treat all advertising as above and you tend to make better purchasing decisions. As far as Internet goes "unlimited" refers to connection rather than bandwidth hence they can get away with it. It makes more sense if you are old enough to remember dial up internet in which you paid per minute.
 
Treat all advertising as above and you tend to make better purchasing decisions. As far as Internet goes "unlimited" refers to connection rather than bandwidth hence they can get away with it. It makes more sense if you are old enough to remember dial up internet in which you paid per minute.

It's a good point, you'd have to be a complete mug to buy based on what's said in adverts without doing some research first.
 
Ntl/Telewest/Virgin never used to have a fair use policy and was originally marketed as a truely unlimited service, which is why a lot of people complain now that they have started to offer faster and faster speeds while bringing in a fair use policy/traffic shaping and still advertising it as unlimited.

Erm, iirc they had one going back as far as about 2000 when i first signed up, but they never actually enforced it, I know that when they went to 1mb the unnnofficial figure was often quoted as a a few gigs a day (if you did it constantly).

Compared that to now, when it's possible even with STM to download something in the region of 200gigs a day...


ISP's and telecoms companies have always worked on a contention basis - going right back to the basic phonelines we have had for nearly a century, and it's exactly that reason that at certain times your SMS might not reach it's destination for a few minutes/hours or the phone call won't make it through (IIRC with landlines the backbone capacity is/was based upon about 10% usage between towns, and even now with modern tech* it's never 100% usage). Which is also why the phone systems often have trouble at around 00:00:01 01/01 every year.



*That means you don't need a dedicated pair of conductors for every long distance call.
 
They had an acceptable use policy which mentioned fair usage but it was never defined what fair use was which is why it wasn't enforced, they changed the contract to include a fair usage policy when they rolled out the free upgrades which required you to sign a new contract.

In the original contract it also said there were no download limits.
 
Last edited:
I don't mind caps. What I do mind is caps that customers are not told about and limited "unlimited" packages. No messing about with arguments like "well, 'unlimited' is not supposed to mean unlimited use".

IF the packages were advertised honestly, it would be a lot less of a problem and customers could make an informed choice.

The only thing that bothers me at the moment is that AOL UK no longer allows P2P at all except in the early hours of the morning, maybe. I've no idea what their limited unlimited cap was or is - they refuse to tell customers what it is - or if I ever exceeded it. Probably not, but with all the deception from ISPs it's impossible to know. The total block on P2P of all kinds in an "unlimited" package is a step too far, especially when added to the now crappy service. I don't use P2P much, but I do want to be able to if I want to. I don't even care if it's throttled down to 1Mbps, even 512Kbps.

So now I have to look for a new ISP and it's impossible to tell what any of them are really offering because most or all of them aren't honest about what they're really selling. Nice.
 
TBH i dont see any problem with the term unlimited. If people read the usage policy and such before paying for a service they will know exactly what they are getting. If people dont bother to read it and just agree to everything put infront of their faces then its their own fault if they run into fair usage problems.
 
It depends also on what you call unlimited, I have seen 2gb being advertised as unlimited. Do you seriously think that is fair, is a old woman going to think 2gb, ahh yes iplayer uses 4.5.646546mb and i watch 3.56 hours per month etc etc, no they just see unlimted and buy it when it could be a prduct sold at £10 a month.

A real unlimted connection is more like £50 a month.

It is mis selling, The internet is quite new and not everyone is as up to savvy as us on here. It is total rubbish.

How about you buy a car that says unlimited warrenty, then you drive it more than 15k miles a year. they aregue that most people do only 10 so it is yourfault and then you would be like "you said it was unlimited!"

I am not a fan of the nanny state but as the internet is quite new it seems reasonable to me and it would do the ISP industry a favour. You all want fibre, well with the current price war it is going to take a long time at £10 a month.

What about just being honest, we might know to read the small print and perhaps people will slowly learn as they get cut off. but for a new interne user, you see unlimted you think it is unlimted. Look in the dictionary. There are limits to proetect the isp, ie 50gb a month is fair as it would cost the ISP like £30 or so, if all users did that and paid £10 it wouldnt last. but some really are silly, they do not even cover minimal useage.

I just feel ISPs compete more on advertising that is mainly lies than they do quality but then I am biased. I work for a good ISP. Perhaps unlike some other posters. :D hohoho.
 
Last edited:
I
How about you buy a car that says unlimited warrenty, then you drive it more than 15k miles a year. they aregue that most people do only 10 so it is yourfault and then you would be like "you said it was unlimited!"

If part of the warrenty before you buy lists that the warrenty is only if you drive 10k miles a year, then its your own fault for driving more then that and expecting the warrenty to work when you went being what was agreed on when you signed up for that warrenty.

If the warrenty had no mention at all about per year limits on how far you can drive then of course that shouldn't be allowed, but thats not what is happening with ISPs because ISPs make the information available, people just dont bother to read before they sign up.
 
The simplest method is to vote with your feet.

Are LLU packages the only non-restricted 'unlimited' out there? Which providers offer truly unlimited?
 
See this is where the disagreement comes into it, the warranty might say you only get 10k miles but if thats in the small print and in big giant bold red letters it says "UNLIMITED MILEAGE WARRANTY*"

*read the small print first please

do you not see a problem with that?
 
See this is where the disagreement comes into it, the warranty might say you only get 10k miles but if thats in the small print and in big giant bold red letters it says "UNLIMITED MILEAGE WARRANTY*"

*read the small print first please

do you not see a problem with that?

as long as its readable, i dont see a problem. If everyone was to read all documents IN FULL before agreeing to them, there would be no problem as they know what they agree to.
 
How often do you read the EULA to the games you install?

these guys aren't snake oil salesmen, i shouldn't have to trawl through pages of jargon just to make sure i'm getting what they seem to be advertising.
 
Last edited:
*sighs*

Try working out the cost of supplying infrastructure to a few hundred people in a single building, or spread over a few hundred yards on a single road.
Then try working out the same infrastructure spread over several miles.

The Japanese system largely works because it's much cheaper to supply it in the manner they do, in very high population densities than it is to supply it over traditional (individual) phone lines or co-ax cable, and it isn't generally available at such speeds or at low costs outside the major cities.

You cannot easily compare supplying services in a city like Tokyo to even most of London - it costs less for an ISP/Telecom company in Tokyo to supply a very high capacity fibre line to a building than it would for them to supply enough individual phone lines for even a medium office block/residential complex (IIRC what they've taken to doing is running a couple of fibre lines to new buildings, then putting what is basically a mini exchange in the basement).

From what I understand, we're actually ahead of many countries (including the US) in terms of what we can get across the country as a whole, and the costs/options we've got.


Anyway back on topic, as someone who has had an internet connection from the days when you paid for the phone call (in addition to the cost of the ISP plan), and had disconnections every X hours, then moved onto BB I've always taken "unlimited" to mean "unlimited connection" which is exactly what we've got now.
We can remain connected, and get a workable connection for practically unlimited usage - the speed is the thing that varies (5-20mb, which is still a huge improvement on what I originally signed up for, especially as it now costs less than what I started with for 10-40x the speed).

i dont know but do you remember x-stream 0800 free unlimited internet, guess what happened bt tried to shut them down.
 
In my eyes you have got to be one of the dumbest members of this forum..

You're not selfish, you're sick of large companies taking the pee? Trying to scam you out of money?
So you watch your TV shows etc without adverts, and you dont pay for them, and its illegal, I think its you whos taking the ****, you're scamming someone out of money there.

Get your tinfoil hat on, everyones out to get YOU, even the dentist!

Sorry but i think that counts as a personal attack, you have no idea how the industry works, media industry is centered around profit sick profits.

i'm not scamming just using my nut reduce my costs just like a company, however you dont seem to understand how it all works, ex media companies refused to give a donation for using bit torrent tech for there software sales, bet you didnt know that.
Same with software sales and the cost of cd dvds etc... your paying more than a fair price, anyway not going to go into it, need sleep.
 
Back
Top Bottom