Virgin 50Mb Installation - what do they do?
- Thread starter kona786
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run a cable in, setup modem, phone up control wait for 20mins for an answer, register the modem and activate line. Check it works and leave.
they bring everything. Don;t be scared to tell them where you want the cable run and do it neatly etc. they will run it the fastest way, but all have been happy with me telling them, where I want it ran, extra cabling in case I rearrange room and what not.
they bring everything. Don;t be scared to tell them where you want the cable run and do it neatly etc. they will run it the fastest way, but all have been happy with me telling them, where I want it ran, extra cabling in case I rearrange room and what not.
cheers AcidHell2 - I already have a 20Mb connection with them - does all the above still apply?
Also they are supplying me with a D-Link DIR-615 Router - are they any good? - i've been hearing some horror stories of how carp they are?
Also they are supplying me with a D-Link DIR-615 Router - are they any good? - i've been hearing some horror stories of how carp they are?
Soldato
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My installation is tomorrow so will let you know.
Not sure if I should get it setup in the bedroom or in the lounge/kitchen. There is already an old telewest point in the lounge so would expect that is where they will put it.
Not sure if I should get it setup in the bedroom or in the lounge/kitchen. There is already an old telewest point in the lounge so would expect that is where they will put it.
Soldato
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I'm not getting the 50mb but it is cable so would expect it to be the same.
get them to put a cable in at both places.
if you already have 20mb I doubt they will need to do any cabling, just plugging in the router and activating it.
haven;t had any problems with the router so far.
Soldato
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I am not sure what service was there originally it was there before we moved in.
Hopefully if they can I will get them to put 2 points in.
Soldato
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Gutted, Virgin engineers arrived at 4:30 (in the dark) and plugged the router in, they said it would be 5 minutes seeing as the old telewest connection was there. Sadly they could not get a lock on it. So they went outside checked the lines, said the line had been cut, patched it back in, still could not get a lock. Went back outside, checked some other wires but still no lock.
They're coming back in the daylight on Monday to see if they can find a cable that works. They pointed out this road had been cabled here since 2003 so things should be easy.
If they don't fix it Monday then there could be another month wait until they get a repull in to recable.
Another month to wait, mannnn I already waited a month for this !!
They're coming back in the daylight on Monday to see if they can find a cable that works. They pointed out this road had been cabled here since 2003 so things should be easy.
If they don't fix it Monday then there could be another month wait until they get a repull in to recable.
Another month to wait, mannnn I already waited a month for this !!
I having 50M installed next Fri, I got free install and activation as on the website promo..
It will have if you have an N device for it to connect to.
I have the free installation but have to pay activation - are you a new customer?
Also can you find out if your hardware is posted to you or will the engineer bring it on install day?
I will be using the supplied D-Link DWA-140 N USB-Adapter - and i hope it does work properly.
I have been a customer for years. The promo is free install, activation and 6 months at half price but I am coming from 10 meg so don't know if that makes a difference.
I am still paying £25 for the 10m which shows how long I have had it..
When they came over to install it at mine I made them both a Cup of Tea and were more than happy to put the cable all around the back of my living room, drill a hole in the wall to my bedroom and put cable tidies everywhere and clean up after themselves. Had a chat with them about it afterwards aswell, guy said he was working 50 hours a week at Virgin, and told me all about the other people he's installed Broadband for. Nice guys 
ahh , on my upgrade i'm not tied into another 12 month contract. i can jump back down to 20Mb after 1 month and keep the shiny new hardware
Can anyone who's been upgraded to 50Mb please comment on how you got yours?
