Virgin Media - Latency issues over last few months? Post here

Been having latency issues for 5 weeks now.

They said they are fixing my local issue on 6th December. Lets see what happens.
 
They have told me "14th December" at the latest... In the meantime I'm going to build up a little report, got most of their forum threads saved to disk, along with a little database of ping tests / pathpings.
 
Shock horror, offer these massive connections to people and not have the bandwidth to compensate for it.

And they want to start offering 100mbs speeds, LOL.
 
anticonscience said:
Jesus, my 10Mbps Virgin is rubbish at the moment. Max speed test I get is 4Mbps with about 300k download (was 1.2Mbps), my upload however is 1Mbps.

But what have you done to my download, I'm not being throttled as I haven't downloaded anything.

Newsgroup downloads from Virgin are shocking, I used to get 1200kbps a few weeks ago, but now I'm lucky to get 300Kbps and it's connected/disconnected/connected.

:/
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This mirrors exactly my issues....except my connection rarely disconnects but it may aswell because its sometimes downloading in the bytes/s never mind kbps.

I can honestly say that up until about 6 weeks ago i never had any problems with any of my VM services at all, now i feel like ringing them and having them turn the lot off.

I have rang time and time again, i have posted on the forums, i have written to watchdog, all to no avail....i dont think i am asking for a lot, i just want a good steady connection with solid downloading capability, what i am actually getting is a very expensive useless internet connection.
 
zootfloot said:
I can honestly say that up until about 6 weeks ago i never had any problems with any of my VM services at all, now i feel like ringing them and having them turn the lot off.
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Quite the same story here, same timescales of 6-8 weeks. It's quite obvious what they have done... "LETS UPGRADE EVERYONESS UPLOAD!", "but Sir can our current infrastructure cope?", "QUIET PAUL! Our customers just want speed, they wont notice high latency and we'll make a bucketload more dollar" :(.

"Besides Paul, even if they do complain we can send them to India and have them sent in circles for weeks at a time, that'll teach them!"

:p I loved VM up until now, been with them 10 years and not had an issue, now that I've had interaction with tech support etc I've lost all my love for them.

I've also written to watchdog, maybe we'll actually see it on a show as many others have too.
 
I'm glad I'm not the only person, I haven't really had much cause to download much recently, been to busy with Black Ops (which is fine) but using it for anything else is naff.

I even tried the good old test of Blueyonder game files, but I got a paltry 200Kbps download from that instead of the max 1,200Mbps.

I'm not going to bother running in circles getting tracert's done/phoning India, wating my time. If it doesn't improve by the new year, I will vote with my feet and make the move to BT Fusion (or whatever the new service is called) and get Sky TV instead.

:(
 
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Had some progress with them today... rang up customer retentions line and told the the call was being recorded, are you happy to continue? The guy said it was fine and I laid out the last 2 months in a timeline, he immediately told me that ping/latency don't mean much to him but he will contact the UK tech support and put me on hold.

So yeah I got transferred to a nice guy who openly said HEY you have over 6 faults at your local UBR... something I have yet to hear from india etc, on top of that my fault code was useless so im guessing INDIA lied to me which he also admitted (useful for court down the line).

He said it should be fixed by mid december and he is very sorry about what has happened. I got £20 credit back for now, and will be refunded more once the repairs have been completed for w/e time it was faulty.
 
I had an engineer out today to install, my "new" black modem, which looks the same as the one I had last week, but it is a 256 V2, which is newer version of the same modem?

Anyway, when the engineer (boy) was here all 20 meg was flowing fine, as it was through my old modem.
Tonight though, I am getting disconnections from Steam (COD BO) and my ping is erratic.

Oh and they charged me £20 for the 50 Meg broadband which I cancelled....I guess I will be on the phone again tomorrow :mad:
 
literally got our virgin internet installed this friday. Used to have them a coupe of years ago while at uni and besides the odd little hiccup everything was all good. Besides the odd torrent throttle. Have been with BE the last year who where absolutely amazing but had to change as couldn't get tv etc so thought this would be the best option.

So far, not good. Just browsing the tv service is slow as hell. When nothing is going on on the internet, we get about 8/9 meg download and 0.5meg upload. ok ish i guess. When my house mate has a torrent open, max speed he gets is about 120kb/s but if i try and speedtest, it doesn't even work. Tells me that my latency is too high and doesn't even run. Can't even connect to most web pages as well, its ridiculous!
 
So... I've just got BACK on the internet after having NO connection or cable TV since Tuesday 3AM.

I have SO many phonecalls recorded from the week, must have made well over 20 calls to VM, getting many different stories and lies, found it incredibly frustrating. More to the point the virgin media forums told me that 8% packet loss ( YES 8% ) is not enough to warrant an upgrade for my UBR as it hasn't reached a critical level.

Going to continue gathering evidence for the next week or so then send along a snippet of evidence with an intent to commence legal action document. I also found another thing amusing, one of the calls I said "this call is being recorded, is that ok with you" to which he spouted some crap about customers not being allowed to record, yet they can?

If anyone wants a giggle, I recorded it anyway, here's the beginning of it where he denied the call to be recorded, obviously just a snippet. While I can't use his call in any legal action, it's good for hearing what crap VM support will tell you if they think they can get away with it.

http://www.2shared.com/audio/x0VG9Jh_/norecording.html

I'm quite aware that if someone doesn't agree to be recorded, that is within their right, yet I get no choice over the matter from their end? Also it's a bit naughty of him to claim that is VMs official policy lol.
 
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rexehuk said:
So... I've just got BACK on the internet after having NO connection or cable TV since Tuesday 3AM.

I have SO many phonecalls recorded from the week, must have made well over 20 calls to VM, getting many different stories and lies, found it incredibly frustrating. More to the point the virgin media forums told me that 8% packet loss ( YES 8% ) is not enough to warrant an upgrade for my UBR as it hasn't reached a critical level.

Going to continue gathering evidence for the next week or so then send along a snippet of evidence with an intent to commence legal action document. I also found another thing amusing, one of the calls I said "this call is being recorded, is that ok with you" to which he spouted some crap about customers not being allowed to record, yet they can?

If anyone wants a giggle, I recorded it anyway, here's the beginning of it where he denied the call to be recorded, obviously just a snippet. While I can't use his call in any legal action, it's good for hearing what crap VM support will tell you if they think they can get away with it.

http://www.2shared.com/audio/x0VG9Jh_/norecording.html

I'm quite aware that if someone doesn't agree to be recorded, that is within their right, yet I get no choice over the matter from their end? Also it's a bit naughty of him to claim that is VMs official policy lol.
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They use it for training and security purposes, and not making it public! ;)
 
Swifty55 said:
They use it for training and security purposes, and not making it public! ;)
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And legal recourse? Which apparently I'm not entitled to... :rolleyes:. Do I begin coding a website for virgin complaints... hmmm. Judging by the Virgin forums people would love a place to complain properly and have information passed on to regulators / otelo.
 
rexehuk said:
And legal recourse? Which apparently I'm not entitled to... :rolleyes:. Do I begin coding a website for virgin complaints... hmmm. Judging by the Virgin forums people would love a place to complain properly and have information passed on to regulators / otelo.
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Lol, was being sarcastic matey. :(

I agree though, and thought as long as you've informed them that you're recording, it's legal?
 
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