orange and PACT code

cm1179

cm1179

cm1179

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my 24 month orange contract ends on 17/12/10 and i want to leave them, so i rang up today to request my PACT code to transfer my number. i was informed that because i had requested a pact code and was leaving orange,i would actually be billed to 31/12/10 and had 28 days to register the pact code and if i did not do it within this period, would continue to be billed on a 30 day basis!

can these nobheads do this?
 
i dont see how they could move you form a 24 month contract onto 1 month rolling at the endof the 12 month as you wouldn't have agreed to the new contract? surely the old contract expires and so does your agreement with it.
 
Kanifee said:
i dont see how they could move you form a 24 month contract onto 1 month rolling at the endof the 12 month as you wouldn't have agreed to the new contract? surely the old contract expires and so does your agreement with it.
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Orange do have a 'best deal plan review' solution in place that means after 12 months (of an 18/24month contract) you can downgrade your contract from say £30 to £15/20.

I dont know exactly how it works though.
 
i never downgraded, nor do i wish to stay with them (especially after this!) how can they have any hold over me once my contract is over!
 
tell them you dont agree to the 1 month rolling contract, surely a verbal agreement isnt enough to enforce the the rolling contract, maybe this is more related to the time between the contract ending and the request, i could understand being billed to the end of the month as they are keeping the pact code active maybe, if they wanted to be funny they could at the end of the month make the pact code inactive and unavailable for you but to move you onto the rolling contract seems to me not legal.
 
It'll be in your existing contract.

At the end of the default period (12/18/24 months) your contract is on a monthly basis with 1 months notice. They can't tie you in for another 12/18/24 months but they still need a contract so it reverts to a rolling contract ad finitum until you do something that ties you in for another 12/18/24 months (such as getting a new handset) or you give notice.

Writing to them to cancel is giving notice and you'll be billed a further month as per above or will continue to be billed monthly until the date you request if it's more than a month.
Requesting your PAC code is similar to giving notice, but you only cease the contract by using the PAC code and by not using the code you are authorising them to continue billing you in the same way as if you were out of contract.

Perfectly normal and completely legal.

In your case it's slightly under 1 month as you are giving notice in advance but will be out of contract by the time of your last billing.

Simple solution is to either cancel outright, pay the month and leave or request PAC code, pay the month and make sure you use the PAC code in time and leave.
 
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cm1179 said:
thanks for the info!

may be legal but doesn't seem entirely fair to me
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Not wanting to sound harsh but;

It is fair, after all you read the contract you signed up to?

What isn't fair is that you expect Orange to end the contract early at no cost because you didn't read the terms and conditions.

On the plus side, now you have requested your PAC code you may be able to get a decent deal by staying with them.
 
i don't expect them to end it early, it finishes on 17.12.10 , that's 24 months i've been with them, as far as i'm concerned , that should be it, it shouldn't go onto a rolling contract, i want and should be free to go where i want
 
Not sure what you objection is to it revert to a rolling contract?

Would you rather get to 24 months and then go to use your fone and it's been cut off, and then you find as you've been cut off your number is no longer available to you and even worse that it's been recycled and now someone else has it..
 
I really don't see the issue, its standard practice on all networks as far as I'm aware that as soon as your contract term comes to an end it then switches to the same deal but a rolling 30day contract.
So you get to keep the deal and your number until you want to cancel at which point you wont pay any cancellation charges just for the rest of the month.
 
Pretty sure all networks do this in some form or another. Giving notice is pretty standard for renewable financial contracts like a phonebill and as was said before, a lot of people would be pretty miffed if their phone stopped working on day 2year+1.
 
cm1179 said:
i don't expect them to end it early, it finishes on 17.12.10 , that's 24 months i've been with them, as far as i'm concerned , that should be it, it shouldn't go onto a rolling contract, i want and should be free to go where i want
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You need to give 30 days notice that you wish to terminate the contract. Thus, requesting your PAC on the 1st Dec starts that 30 days notice. If you wanted to get out on the 17th Dec, you should have requested the PAC code around 17th Nov.
 
mrochester said:
You need to give 30 days notice that you wish to terminate the contract. Thus, requesting your PAC on the 1st Dec starts that 30 days notice. If you wanted to get out on the 17th Dec, you should have requested the PAC code around 17th Nov.
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d'oh

and i want a new phone, new contract, new free gift. 24 months of being with orange has been enough
 
my 18 month contract expired sometime ago and i didn't realise i had to give them the notice. anyway, i did and after that month they moved me on to payg as requested by me.

now just waiting for my new phone to arrive before requesting my pac and moving over to tesco's £10 a month deal :)
 
I still do not understand why people are suckered into these 'extended' 24month contracts.
18month should be considered the longest you sign up to, as usually they always get an extra month out of you anyway.

For me i took the advice a while back on the forums and went PAYG, far more compition, change networks within a couple of days if you need to and change your phone when you want.
The absolute upside is saving £300-400in the same time frame a contract would run for a top end phone.

the only way I have ever got a contract to work in my favour is 12months with incentives and sell the phone you get right away to make it a monthly sim only deal for next to nothing, but obviously you have to use a cheaper phone (good for the wife type).
 
the deal i'm looking at gives me 1200 minutes, unlimited texts and a 42" lg tv for £35 p/m. i have shopped around. if i went payg, the handset would be about £60 (toco lite) and i wouldn't get anywhere close to the talk time. oh and i need a new tv. i will continue to shop around and wouldn't completely rule out payg though i'd be putting atleast £20 on p/m in talk credit so it is close when you take the tv into consideration which the cheapest i've seen is amazon for just under £390.. of course i could buy a 32" tv for £250-£300 but i'd still need a phone. still, the shopping around continues.
 
What people dont seem to realise is you dont sign a contract for 24 months. You sign a contract, which has a 24 month MINIMUM TERM.

It will continue for ever until you cancel it, but you cannot cancel it within the first 24 months.
 
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