Soldato
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Yes, basically.
Bad hotel experience - advice needed.
- Thread starter big4000
- Start date
Yes, basically.
Only feel. We know it isn't the full picture.
Soldato
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It's true though, slinging out guests is an absolute last resort in 99% of cases. It's not like the hotel wants to lose custom and get a bad reputation. The amount of stuff I endured (coked-up ******, arguing couples, people having sex in public areas, lads fighting etc) without getting rid of them certainly suggests to me there is barely an ounce of truth in the OP.
On reflection we should have done this, but the fact that everything happened so fast and we were too busy trying to reason with these security guards, it honestly didn't enter ours mind until we got to our friends.
We tried to go to reception but wasn't allowed as the guards marched us right out of the building. I will be taking this as far as i can.
Luckily we did have a friends to stay at, but it meant sleep on a hard floor which is why we booked a hotel in the first place.
I've spoken to the hotel today, and they said that they only employ security on Friday/Saturday nights for obvious reasons - i've asked for a full refund and will be speaking to someone more senior either later on today or tomorrow. I asked what we had done, and whether they had proof of this happening and they do not - so it is beyond me how they can just target us for something we have never done.
I was staying with a friend, we had gone to see the Everton - Tottenham game (friend has tickets through work and neither of us had ever been to a league game before). We had been for a meal with other friends and had drinks so we were tipsy but nowhere near really drunk or anything like that.
I am fuming to say the least.
I will name the hotel today/tomorrow once i have sorted it out with the senior employee - i want to make sure i get the situation resolved first.
To be honest i want to speak to the security firm too - it almost seemed that they just wanted to throw their weight around a bit at our expense.
It's true though, slinging out guests is an absolute last resort in 99% of cases. It's not like the hotel wants to lose custom and get a bad reputation. The amount of stuff I endured (coked-up ******, arguing couples, people having sex in public areas, lads fighting etc) without getting rid of them certainly suggests to me there is barely an ounce of truth in the OP.
We did not do anything wrong and certainly none of the things you mention above, so i do not appreciate you accusing me of lying.
I am a very quiet person and certainly not confrontational, but i always see security guards abusing their position of power. This is yet another one of these circumstances.
Maybe you are one of the security guards who actually knows the boundaries of their job role - but these people certainly did not.
Soldato
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Sorry to break it to you, but they don't need a reason to enter your room and escort you off the premesis. I suspect they had a damn good reason, but even if they didn't, from a legal perspective you don't have a leg to stand on.
They only exception is if they injured you (and you can prove it), or if your posessions were damaged by them (and you can prove it). Other than that they can kick out anyone, at any time, for any reason.
Sucks for you if you really didn't do anything, but you're just going to have to suck it up and move on.
They only exception is if they injured you (and you can prove it), or if your posessions were damaged by them (and you can prove it). Other than that they can kick out anyone, at any time, for any reason.
Sucks for you if you really didn't do anything, but you're just going to have to suck it up and move on.
I have phoned the CAB and will be popping into my local branch if this doesn't get sorted between myself and the hotel today.
This is exactly what i was told. I will not be returning.
This sounds like 'The Hangover'
But no, this was not what it was like.
So your saying you would suck it up and move on if you got thrown out of a hotel for doing absolutely nothing wrong? And when you tried to talk to these people they threatened 'to sort you out'. I don't think so.
Also, shouldn't they have proof before they do such things like you are saying i should have proof?
I will be getting every penny back for that hotel, either by the hotel themselves or through VISA.
I would have called the police to maintain the peace, not to prevent your removal (as per VH's point).
It may be that you were a victim of an unfortunate mix up, but i'd definitely want money back (if you did it on CC phone up your company and cancel the transaction, for example). And definitely name and shame - you saw what the GD did to that takeaway last month
Better than a union.
It may be that you were a victim of an unfortunate mix up, but i'd definitely want money back (if you did it on CC phone up your company and cancel the transaction, for example). And definitely name and shame - you saw what the GD did to that takeaway last month
Better than a union.I would have called the police to maintain the peace, not to prevent your removal (as per VH's point).
It may be that you were a victim of an unfortunate mix up, but i'd definitely want money back (if you did it on CC phone up your company and cancel the transaction, for example). And definitely name and shame - you saw what the GD did to that takeaway last month
This is what i will be doing but i am having it out with the hotel first.
Once this has been resolved i will certainly be naming and shaming. What happened to the takeaway??
I will be doing this too. I don't usually post reviews but this incident has forced me to sign up to trip advisor.
Soldato
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Would you file a lawsuit against a bouncer for chucking you out of a club? Nope. This isn't any different.
No, as I already said, they don't need a reason to chuck you out, so 'proof' isn't required.
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What a load of rubbish. So you can pay for services and then have security throw you out (without having a reason) and not receive those services, and this is acceptable and you just have to "suck it up"? I think not.
Soldato
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Yes, of course. The same way you can pay to get into a club only to have the bouncer chuck you out.
Come on people... Reality check?
Going to a club, and paying to stay in a hotel overnight are incredibly different and uncomparable situations.
Security staff can't just remove people for no explainable or justifiable reason.
I'm not saying i want to file a lawsuit - but you are saying that you would just let it go and be happy to pay the hotel for your stay?
It is slightly different from a nightclub, because generally you may have paid £10 to get into a nightclub - but here we are talking £120+
You have not read the thread. We tried to go to reception, but the guards wouldn't allow us to press the button for that floor - instead, they took us directly to the ground floor - they then stood by the door so we couldn't go back in.
Yes, as i have also said, upon reflection, we should have phoned the police. But also thinking about that, i don't have a lot of faith in them.
EDIT - i asked to see CCTV footage which would have involved going to reception, but again was not allowed. I have since asked to see CCTV footage today (on the phone to hotel manager), but they do not have any - this makes me even more angry because it means they had no proof before barging into our room and threatening us.
If you buy a room for the night it is your room for the night.
Only if you are a danger to yourself or others should the hotel seek to turf you from your room.
I can't see on what grounds it could be legal for the hotel to break into an occupied room when a guest is in it.
Isn't it like a landlord/tennant agreement? Even if only for 1 night?
Only if you are a danger to yourself or others should the hotel seek to turf you from your room.
I can't see on what grounds it could be legal for the hotel to break into an occupied room when a guest is in it.
Isn't it like a landlord/tennant agreement? Even if only for 1 night?