**14 DAYS SATISFACTION GUARANTEE!**

creed said:
In my experience they do price match and offer refunds when this happens!



Gibbo has yet to confirm whether it's 14 working days or 14 calendar days.
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If DSR is 7 working days, then it shall be 14 working days.
If DSR is 7 calender days, then it shall be 14 calender days.

When my tech manager is about next, I shall ask him to get confirmation. :)
 
Doesn't matter what you do these days , you just cant win, ocuk could give every one a tenner ,and some out there would still moan!
 
DSR, you have 7 working days to return the product. However we have added another 7 working days to this. So you have 14 working days in total to return the product. :)

Hope this clears it up.
 
Ocuk customer service > all

I will be honest and say this wasn't the case in ocuk history, but you have the formula right now.
 
Gibbo said:
1. Something the owners shall look into, but even if we decide to change it is something that will take time and no decision has been made.
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Why exactly should it take time to implement? You guys already have a toll free number (local rate atleast).

All you need to do is change the 08 number to the 01 number!

5UB said:
DSR, you have 7 working days to return the product. However we have added another 7 working days to this. So you have 14 working days in total to return the product. :)

Hope this clears it up.
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With regards to RMA's, is it 28 working days or calendar days before you guys ship something from stock?
 
I purchased a CX430W PSU online from OcUK a few days ago and I believe it to be faulty.

I live local to OcUK so could I return the item under DSR over the sales counter or does it have to be physically posted back to them?

I was thinking of getting a refund for the PSU and just buying another one out right to save me messing about with RMA.

Cheers
 
Tom_D said:
I purchased a CX430W PSU online from OcUK a few days ago and I believe it to be faulty.

I live local to OcUK so could I return the item under DSR over the sales counter or does it have to be physically posted back to them?

I was thinking of getting a refund for the PSU and just buying another one out right to save me messing about with RMA.

Cheers
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I think you'd have to get a DSR done online then you just hand it in yourself. I can see no way of OcUK caring whether or not a courier sent it
 
Gibbo said:
Yes if item is found faulty your postage should be refunded. :)
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This isn't what I've found in the past, can you do this retrospectively?

I have 3 postage receipts for motherboards that I never got refunded and both times the motherboards were replaced.

I also returned an item for a refund that went faulty and couldn't be replaced and didn't receive even the initial postage charge back.
 
Gibbo said:
3. Were also the cheapest at times too. No Etailor can never be the cheapest on every product, for example no one can touch us on the Samsung S23A700D deal in the UK and there is only ourselves and one other Etailor you can purchase from to claim the VAT back. So we get our fair share of the best deals with best price, yesterday the VTX 7970 X-Edition, cheapest in UK. But we will never able to be necessarily the cheapest on the products you might be buying.
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If we're going to buy a bunch of stuff, can we take it for granted that if we find it cheaper elsewhere you'll try to do a price match? Clearly individual items are difficult, but where I was going to buy the guts for an HTPC, for example, later this year and I looked up all the bits on a comparison site, included shipping etc and found OcUk was a bit out... is it worthwhile sticking a thread up in the customer services section of the forums?
 
I am interested to see just how reasonable OCUK's RMA service actually is. Currently have my 480GTX SE going back to them and obviously giving me a reference 480GTX in return is not an equal trade and neither would a 560 Ti.
 
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