so you drop them off in a swamp and 5UB makes them fight Darth Vader in a hollowed out tree?
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- Thread starter Gibbo
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so you drop them off in a swamp and 5UB makes them fight Darth Vader in a hollowed out tree?
Yes
Associate
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One man army really
Have to agree with the above. This is only my opinion, but 5UB seems to be the one most people we have to rely on (including myself through steam). He probably is overworked specially seeing how commited he is to his job, he even answered the phone and webnote regarding my problems in one day. He is like a one man army from my view He has helped me solved many purchases and returns I had with ocUK and to be fair, I've not really heard from others with the same attitude.
Have to agree with the above. This is only my opinion, but 5UB seems to be the one most people we have to rely on (including myself through steam). He probably is overworked specially seeing how commited he is to his job, he even answered the phone and webnote regarding my problems in one day. He is like a one man army from my view He has helped me solved many purchases and returns I had with ocUK and to be fair, I've not really heard from others with the same attitude.
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We should have a 5UB appreciation thread so he can get his well deserved raise.
Either way, great move from OcUK, more time to test hardware for free*!
*Just kidding although it would help with many products, like the Hazro range of monitors...
Associate
- Joined
- 10 Aug 2010
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- 11
We should have a 5UB appreciation thread so he can get his well deserved raise.
Either way, great move from OcUK, more time to test hardware for free*!
*Just kidding although it would help with many products, like the Hazro range of monitors...
A 'we <3 5UB' thread and we only post hearts on it? Think that sounds like a plan!
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Good stuff!
Soldato
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I had no problem with OCUK nor 5UB. He always reply and helpful.
Distance Selling Regulations 2000 hasn't changed, it's just a new OcUK returns policy.
Yup, standard 7 days DSR + OCUK 7 days, but I guess OCUK reserve the right to remove this at any time.
.
you need (iirc) 250 posts and been a member for 90 days+ for free postage
EDIT: info here.. http://forums.overclockers.co.uk/sh...&posted=1&utm_source=forums&utm_medium=banner
Hi there
Just to clarify another point as well, if your read our support page carefully which is linked to in the OP of this thread you will see we clearly state:-
1. After the product is 28 days old you can either RMA with ourselves or the manufacturer.
To clarify this means you can either RMA back to ourselves or the manufacturer, the choice is yours.
So for instance it makes sense to RMA back to us, if the manufacturer does not have for say instance a UK RMA support facility, for example Sapphire. So with Sapphire you'd RMA the product with OcUK in the 2yr period, we will honour the warranty for the full 2yr period, or in the case of Asus 3yr etc. As we understand some manufacturers are not so easy to deal with and here at OcUK we want to ensure you get truly the best service and support.
However in some circumstances the manufacturer can offer a better service and quicker turn around time, for example KFA2, Gigabyte, Hard drive manufacturers and EVGA are famous for top level customer service and RMA support with quick turn around times. With these manufacturers we'd recommend you deal with them, simply as they can support and turn the product around quicker giving better service. Though again of course if the customer wishes we will deal with the product ourselves for them. What I would insist though is with printers and monitors after 28 days it is very advisable to deal with the manufacturer because many of them are actually on-site warranties which are the best and obviously like all other Etailors OcUK does not offer on-site warranties.
So just to clarify, after 28 days the choice is yours, you can deal with the manufacturer or OcUK, we will be happy to assist and do the best we can to offer the best service and attempt to get ourselves regarded as the best online etailor when it comes to RMA service.
Please remember though warranties, don't cover an end-user physically damaging a product due to in proper installation etc. or wear and tear, or in some cases modification. For example EVGA are fine with heatsinks being removed from VGA cards, as long as no damage is caused and they are re-fitted correctly if the card needs to be RMA'd, wheras other manufacturers removing the cooler voids warranty.
Just to clarify another point as well, if your read our support page carefully which is linked to in the OP of this thread you will see we clearly state:-
1. After the product is 28 days old you can either RMA with ourselves or the manufacturer.
To clarify this means you can either RMA back to ourselves or the manufacturer, the choice is yours.
So for instance it makes sense to RMA back to us, if the manufacturer does not have for say instance a UK RMA support facility, for example Sapphire. So with Sapphire you'd RMA the product with OcUK in the 2yr period, we will honour the warranty for the full 2yr period, or in the case of Asus 3yr etc. As we understand some manufacturers are not so easy to deal with and here at OcUK we want to ensure you get truly the best service and support.
However in some circumstances the manufacturer can offer a better service and quicker turn around time, for example KFA2, Gigabyte, Hard drive manufacturers and EVGA are famous for top level customer service and RMA support with quick turn around times. With these manufacturers we'd recommend you deal with them, simply as they can support and turn the product around quicker giving better service. Though again of course if the customer wishes we will deal with the product ourselves for them. What I would insist though is with printers and monitors after 28 days it is very advisable to deal with the manufacturer because many of them are actually on-site warranties which are the best and obviously like all other Etailors OcUK does not offer on-site warranties.
So just to clarify, after 28 days the choice is yours, you can deal with the manufacturer or OcUK, we will be happy to assist and do the best we can to offer the best service and attempt to get ourselves regarded as the best online etailor when it comes to RMA service.
Please remember though warranties, don't cover an end-user physically damaging a product due to in proper installation etc. or wear and tear, or in some cases modification. For example EVGA are fine with heatsinks being removed from VGA cards, as long as no damage is caused and they are re-fitted correctly if the card needs to be RMA'd, wheras other manufacturers removing the cooler voids warranty.
Now if only you would honour refunds of price differences within short periods of time without hassle, you would get my thumbs up!
f.ex you buy something one day and the next it's £20 cheaper on a sale, that price should be refundable (or offered as store credit or something from the next purchase, even better, keep punters coming back).
In my experience they do price match and offer refunds when this happens!
Gibbo has yet to confirm whether it's 14 working days or 14 calendar days.