We don't price match, but we do say if someone is ordering a whole load of stuff and that same whole load of stuff is cheaper elsewhere as in your example then drop us a webnote or give us a call and we shall see what we can do to get the order total same or better than a competitor, but we won't price match each individual item.
**14 DAYS SATISFACTION GUARANTEE!**
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We don't price match, but we do say if someone is ordering a whole load of stuff and that same whole load of stuff is cheaper elsewhere as in your example then drop us a webnote or give us a call and we shall see what we can do to get the order total same or better than a competitor, but we won't price match each individual item.
What is a 480 GTX SE and which brand is it?
I am assuming this is an OC 480 GTX?
On an older item like this where the manufacturer can't replace the product the manufacturer will offer ourselves a market value credit, which should be of a value that covers the cost of todays equivalent replacement which in my view would be a GTX 560Ti 448 OC or a GTX 570 or of course another GTX 480 if a replacement is still available.
Not sure of the exact process, but I believe it does require you to claim your postage back from OcUK providing us a copy of the receipt of your postage charge and OcUK will refund the postage upto a certain amount, I'd advice you contact our tech department who will be able to give you such details.
Gibbo, I'm actually happy to hear this than to hear something like a credit of partial value.
Many thanks!
Soldato
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Well I can't argue with getting credit back. It was part of sli 480GTX SE's so if I was to get an actually GPU back that wasn't a 480GTX I would probably have to sell it instead to get back my losses.
It's not an OC but, in my opinion, the SE is worth a lot more than a reference design purely because the reference design was so god damn awful. It was extremely hot and loud and the SE was a lot more extra money as a result. However, I do realise that they are EOL and I don't expect another 480 to be found anyway really.
Well it will be a credit to use against another card I believe, not 100% sure on the true rules, but the RMA department will confirm that. But I know how the manufacturers work and they work on the following basis.
Faulty card and still current, replace with same card.
Faulty card and no longer current, give market value credit which should be enough to fund an equal performing card or replace with an equal performing card. Sometimes arguments arise here as everyone has their own value in mind or what is an equivalent.
Either way returns will look after you, as can be seen Caseking have made some positive changes to after support for sure, if you have any issues just point returns to this thread or ask to speak to Robbie or Chris who are both technical managers.
Deleted member 2277
Deleted member 2277
Yes, we are using the Consumer Protection (Distance Selling) Regulations 2000 as a basis and extending it to 14 days, but if you do have an issue in the shop with a return I am sure we can sort something and we are keen to help out if any issues arise.
So, if I buy a product from your shop and decide I don't like it can I return it under this guarantee? 'I am sure we can sort something out' doesn't exactly fill me with confidence as I have had some VERY bad experiences returning items to the shop in the past.
Also, if I buy online can I return the item to the shop under DSR instead of posting?
Yes and yes, is the answers to both of your questions.
Also if you or anyone else has any problems, you know where I am. Send me a message in Trust or use the Customer Service section of the forum.
Deleted member 2277
Deleted member 2277
Yes and yes, is the answers to both of your questions.
Also if you or anyone else has any problems, you know where I am. Send me a message in Trust or use the Customer Service section of the forum.
Ok, it's good news that you are now taking customer service seriously. It's possibly a bit too late for me though as the last experience was that bad I have not purchased anything since, but at least it's good news for new and existing customers.
Soldato
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Well it will be a credit to use against another card I believe, not 100% sure on the true rules, but the RMA department will confirm that. But I know how the manufacturers work and they work on the following basis.
Faulty card and still current, replace with same card.
Faulty card and no longer current, give market value credit which should be enough to fund an equal performing card or replace with an equal performing card. Sometimes arguments arise here as everyone has their own value in mind or what is an equivalent.
Either way returns will look after you, as can be seen Caseking have made some positive changes to after support for sure, if you have any issues just point returns to this thread or ask to speak to Robbie or Chris who are both technical managers.
I see, so is this credit with OCUK then and would it have an expiry date? It would be better if it was able to be used on any of your products at least as OCUK get's frequent custom from me anyway. Either way, we shall have to see when it goes through. Unfortunately I had to go off to university just before I got to send it off so my parents are having to do it.
I will say that when I asked your customer support what sort of packaging was expected I got no reply at all. For instance, do you want it in an anti static bag? I have spares.
:EDIT:
Misread what you said and edited my post.
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You should package the card to the same as how you received it to ensure it does not get courier damaged.
Soldato
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Well that is kind of impossible as I don't just keep the box and all it's packaging of everything I buy from a year ago, I simply don't have the storage space. I've packed it very well though I feel.
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Over the last year we have improved massively, and now we are improving even more. - Feel free to order from us again, I cannot force you, however I can promise you that I am here if you need me if you have any enquiries or worries regarding an order.
Hi, This all depends on how old the item is, for example if you bought a graphics card in your case and it goes faulty within it's DOA period (28days) then we require the item to be returned as we supplied it. However if the item is over this period we just need the card back, adequate packaging we would describe as some sort of Antistatic protection, bubble wrap or similar and then in a box labelled with our address and RMA number.
With regards to postage, this all depends on the cost of a product, so if your sending a graphics card back it's probably best to send this back using recorded mail with an insurance level that covers the cost of the card should it become damaged in transit.
When it comes to us refunding the costs of postage this amount will be dependant on what the item is and how it was posted, for instance if a 1tb Hdd worth around £90 is returned using Special delivery that provides insurance of up to £500 (can cost upwards of £17 depending on weight) we would only cover the cost of returning the Hdd with an appropriate insurance level, usually in this case the postage would be around £12.
If you have any questions about any of the above let us know.
I would be very surprised if a 1Tb HDD weighed more than 2kg, RMSD costs £9.05 for items upto 2kg with £500 cover as standard.
I sent 2 x 1Tb HDD's a while back to a buyer in the MM by RMSD, well packed with plenty of bubble wrap, and a box to sustainn the journey to the buyer, that weighed in around 1.8kg cos of overkill LOL.
So I'm not sure where you got your rates for postage/refunds if you don't mind me saying as it seemed a bit too high, obviously you don't want to be giving away money, do you?
Hope you don't mind me saying all this, apologies if I've offended you in any way.
Thanks.
No not at all, it was just an example to try and explain what reasonable postage costs are
This can't possibly be a legal requirement. It isn't even a requirement if ur returning something in perfect condition under DSR let alone if the item is faulty!
No it's not a legal requirement, it's just what we ask, we aren't going to reject an item if we don't get all of the packaging back, it just makes things much easier if we do