God knows, premium rate numbers are one of my pet hates and just another way for companies to make money out of you. 9/10 times when you're calling customer services it's to try and get a problem fixed which is due to the company or something which they've sold you, so why should you pay 10p per minute for that?
**14 DAYS SATISFACTION GUARANTEE!**
- Thread starter Gibbo
- Start date
God knows, premium rate numbers are one of my pet hates and just another way for companies to make money out of you. 9/10 times when you're calling customer services it's to try and get a problem fixed which is due to the company or something which they've sold you, so why should you pay 10p per minute for that?
I would rather see something positive about store returns as you buy something all wrapped up and sealed, unable to try out in the store and then get home and realise that it was not what you really required or incompatible.
I realise you will be extending the scope of legislation, but it would also provide a greater degree of customer satisfaction to those who trouble to travel to the store and relieve you of the need to post or courier equipment.
Action please, andy.
I realise you will be extending the scope of legislation, but it would also provide a greater degree of customer satisfaction to those who trouble to travel to the store and relieve you of the need to post or courier equipment.
Action please, andy.
same here when i just tried, maybe it'l only work if no-ones on or in the que to use the 08 number?
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only because its now illegal i remember when you used to
(many many many moons ago)i think most of your competitors did the same though
Yea but when u order u can choose the delivery date, so rather than next day i had to pick some day into the future when it was more likely within the following 7 days that i would have time to open + test it
Yes, we are using the Consumer Protection (Distance Selling) Regulations 2000 as a basis and extending it to 14 days, but if you do have an issue in the shop with a return I am sure we can sort something and we are keen to help out if any issues arise.
Associate
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A good step from good to even better
Hard to compare us with Amazon, they are a superstore and sell almost everything, we are not quite like that.
Compare us with competitors and other e-tailers in the same field and it is hard to find this service. We are making improvements here and there, cannot improve everything at once, but there is always room for improvement, even if you are the best. I am always taking notes from customers, forum users and staff so we can tick them off one by one and see what improvements we can always make.
Deleted User 298457
Deleted User 298457
How would one go about this? Not something I've seen actively advertised during the RMA process.
Ok maybe i'm missing something here. I haven't had my coffee yet, but whats to stop someone ordering a motherboard and cpu and playing with it for a week and then sending it back? I can see this being abused.
Also i've always wondered having never sent anything back before. What happens to components sent back in that period? I'm asking because i recently bought a motherboard from a competitor and there was a few things about it that has me thinking it was used before.
Also i've always wondered having never sent anything back before. What happens to components sent back in that period? I'm asking because i recently bought a motherboard from a competitor and there was a few things about it that has me thinking it was used before.
once you receive the goods you have 7 working days to contact the seller in writing saying that you dont want it and are returning it under DSR, then you have 30 days to return it, so in theory it can be used for 1 month
EDIT: i see your in Ireland. it maybe different over there
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Associate
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once you receive the goods you have 7 working days to contact the seller in writing saying that you dont want it and are returning it under DSR, then you have 30 days to return it, so in theory it can be used for 1 month
EDIT: i see your in Ireland. it maybe different over there
Yeh I don't think you have any rights at all if you are buying from a different country, such as DSR etc?
Only if the product has been incorrectly advertised or the product arrives DOA.
Soldato
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Now if only you would honour refunds of price differences within short periods of time without hassle, you would get my thumbs up!
f.ex you buy something one day and the next it's £20 cheaper on a sale, that price should be refundable (or offered as store credit or something from the next purchase, even better, keep punters coming back).
f.ex you buy something one day and the next it's £20 cheaper on a sale, that price should be refundable (or offered as store credit or something from the next purchase, even better, keep punters coming back
).
Soldato
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- 6 Sep 2005
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- 3,781
Hard to compare us with Amazon, they are a superstore and sell almost everything, we are not quite like that.
Please don't mention competitors, I'll have to let a mod know.
In all seriousness though...
There are three main things that make me hesitate from buying from OCUK (though I still do I should add!).
1. I've said it before and I'll say it again as no-one official has responded though other forum members have picked up on it - the premium rate phone line. Why on earth if I have a problem with a product, or even if I want to buy over the phone am I charged so much for doing so? It doesn't make sense in a comsumer focused company.
2. Help when required seems to be patchy at best. The one time I did have to return items (two 24" monitors that were supplied to OCUK that didn't have the panels in they were supposed to - remember that fiasco?), I have to say OCUK were fine about it.
However...reading from other users on the forum that level of help doesn't seem to be across the board. I do read instances of people complaining about the service or tech support they have received and everyone's reply is "talk to 5UB, he'll sort you out, he's brilliant!".
Which is great...but we shouldn't have to cross our fingers and hope we get 5UBs help - everyone should be able to follow procedures and focus on sorting things for customers.
As OCUK gets busier 5UB is going to be stretched and other people will have to pick up the slack - they need to know how to get things sorted in a way people are happy with first time.
3. Finally...the prices aren't always as competitive as your competitors, which you may or may not be able to do anything about.
Please don't mention competitors, I'll have to let a mod know.
In all seriousness though...
There are three main things that make me hesitate from buying from OCUK (though I still do I should add!).
1. I've said it before and I'll say it again as no-one official has responded though other forum members have picked up on it - the premium rate phone line. Why on earth if I have a problem with a product, or even if I want to buy over the phone am I charged so much for doing so? It doesn't make sense in a comsumer focused company.
2. Help when required seems to be patchy at best. The one time I did have to return items (two 24" monitors that were supplied to OCUK that didn't have the panels in they were supposed to - remember that fiasco?), I have to say OCUK were fine about it.
However...reading from other users on the forum that level of help doesn't seem to be across the board. I do read instances of people complaining about the service or tech support they have received and everyone's reply is "talk to 5UB, he'll sort you out, he's brilliant!".
Which is great...but we shouldn't have to cross our fingers and hope we get 5UBs help - everyone should be able to follow procedures and focus on sorting things for customers.
As OCUK gets busier 5UB is going to be stretched and other people will have to pick up the slack - they need to know how to get things sorted in a way people are happy with first time.
3. Finally...the prices aren't always as competitive as your competitors, which you may or may not be able to do anything about.
1. Something the owners shall look into, but even if we decide to change it is something that will take time and no decision has been made.
2. More and more staff are getting trained in the 5UB ways as such his workload is not increasing as such, because we have other staff who are also just as capable of giving top notch support now. Of course there will always be the bad experience because no one is ever perfect and in such instances 5UB or a manager can help.
3. Were also the cheapest at times too. No Etailor can never be the cheapest on every product, for example no one can touch us on the Samsung S23A700D deal in the UK and there is only ourselves and one other Etailor you can purchase from to claim the VAT back. So we get our fair share of the best deals with best price, yesterday the VTX 7970 X-Edition, cheapest in UK. But we will never able to be necessarily the cheapest on the products you might be buying.
As someone famous once said, you can't please all of the people all of the time To be fair when there has been a very good deal on somewhere that OCUK can't match Gibbo has advised people to buy elsewhere. You can't say fairer than that.
Whilst not perfect I've got more faith in this place than most and comparing what they can offer to multi billion dollar, multi national operations is a bit crazy!
To be fair when there has been a very good deal on somewhere that OCUK can't match Gibbo has advised people to buy elsewhere. You can't say fairer than that. Whilst not perfect I've got more faith in this place than most and comparing what they can offer to multi billion dollar, multi national operations is a bit crazy!