Join the club, I ordered 28th June and still ma yet to see anything! Have you got the charge/pre-auth on your card still? Most shipping confirmations in the UK seem to come through between 1800-2200 and 0400-0700 so there is still plenty of time for it to ship.
Same here - 28th and nothing!
Well peed off as i asked for a cancellation and got a reply on 15th July saying:
"Hi Andrew,
At this point it is no longer possible to cancel this order. Your order is
processed shortly after your purchase is complete. Our expedited order
fulfillment process ensures that packages are delivered quickly, which
also means that there is a very short window of time to cancel an order
prior to our shipping provider moving forward with delivery.
I recommend leaving a prominent note on the door to let our shipping
provider know that you're refusing delivery of the package. In some cases
our shipping provider has returned packages if their drivers see a note
for refusal of delivery. The note should include the following:
- Refuse delivery-Return to Sender
- Include signature
- Include tracking #
If your package is returned due to refusal of delivery, your order will be
cancelled and refunded within 2 weeks.
If the package is successfully delivered in spite of the delivery refusal
note on your door, you can still refuse delivery of unopened packages
within 5 days of delivery. To do so, contact our shipper directly to
schedule a pick up of your package. Make sure to let them know that the
pickup is specifically because you're refusing delivery.
IMPORTANT: Don't open the package. Our shipper will not allow refusal of
delivery for opened packages.
Regards,
Matt
The Google Play Team"
Packages are delivered quickly eh? - I don't think so as they still haven't taken any money from me!
.... and to add insult to injury i received an email from them shortly after asking me to fill in a customer service questionnaire based on their response !
I won't go into details but i told them i was extremely dissatisfied with their logistics and won't be voting for any of their products again with my wallet.
I now see that this fiasco is getting more media attention and rightly so.