DPD Delivery Drivers Are *****

And honestly, you would not believe how many people just do not answer the door. It seriously amazed me last time I accompanied a driver how many people appear not to be in only to suddenly open the door as you are just leaving 3 or 4 minutes after knocking! What are they all doing? I answer my door within about 30 seconds usually.
 
Lopéz said:
And honestly, you would not believe how many people just do not answer the door. It seriously amazed me last time I accompanied a driver how many people appear not to be in only to suddenly open the door as you are just leaving 3 or 4 minutes after knocking! What are they all doing? I answer my door within about 30 seconds usually.
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That's a nice image, chopping off a log mid-flow and bolting to the door with your pants round your knees and a trail of toilet paper strewn through the house to answer a knock at the front door :p
 
DPD is ace. In terms of their web infrastructure, advising what time they will deliver, being able to rebook online, text updates.

They only recently started up as well, unless they were known as a different courier brand before, as is often the case.
 
Fluttershy said:
Please don't deny it ever happens, it does. I understand in a lot of cases people are fibbing but my bedroom is right by the front door and i've heard a card come through the letter box without the doorbell being rung/door knocked on. Also had one guy throw a parcel over the fence and i heard it hit the ground outside my window, again no knock or ring. Citylink both times iirc.
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I'm saying a lot of people simply do not hear the door.

I would put it to you that you would be a liar if you said you had never had someone speak to you while you were concentrating on something or just half asleep doing a mundane task and youve been completely oblivious to them talking to you.

The same goes for knocking on the door.

I've even gone round the back of people's houses and to find them pottering around the back in the garden, if I'd of carded them they would have been "in all day listening for the door".

When I worked for Interlink I used to end up carding between 12 and 20 drops (out of 70) a day as we couldn't leave the goods unattended or with neighbours, I never once carded someone without knocking and following my routine and I probably got two or three people a week claiming to of been camped with a stethoscope to the front door listening for a knock that never came.

Usually around 5pm when they had go back from work and wanted to play with what ever it was in the parcel, or mums on the school run who think you are going to wait around outside for half an hour on the off chance you might catch them.
 
I was gutted to realise DPD had dropped a card through the letterbox yesterday, only to find it was a "We left your parcel in a safe place"

I don't find them too bad at all tbh
 
In the case of the op I don't understand the mentality behind the delivery guy doing that. It takes as long to write the card as it does to get the parcel out the van. Makes no sense does it. Weird.
 
last week DPD delivered my samsung 830 by putting it in the external postbox half hanging out, they never knocked and the tracking page said 'Signed by POSTED'
 
Hedge said:
In the case of the op I don't understand the mentality behind the delivery guy doing that. It takes as long to write the card as it does to get the parcel out the van. Makes no sense does it. Weird.
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All the card has written on is my name (abbreviated to 6 characters), the date (19/9) and the flat number (3 digits). Can be written and posted in the letter box in under 10 seconds. I even went home and tried out the doorbell/speaker system to make sure it is working. Works fine. My wife who was at home was specifically waiting for the parcel in the 1 hour period and heard nothing.
 
Exactly my point. It only takes ten seconds to get a parcel out the van too.

I think in a lot of these cases people just don't hear the door. Maybe they are in the toilet, or putting a bin out in yard or similar.

I find it hard to believe many people would write out a missed delivery card without actually attempting. I was a postie for a while and it makes no sense. It's one more hassle to return to depot and fart about with.
 
They are always good in my area, I guess it depends on how busy your area is. The worse thing for us is out local driver doesn't like the German Shepard so I have to go out to collect my parcel from his van.

Jokes incoming.
 
Hedge said:
In the case of the op I don't understand the mentality behind the delivery guy doing that.
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Here's another brain twister then, you're the Citylink delivery guy, the is genuinly nobody in because the occupants have jobs, do you:

(A) Leave the parcel with the next door neighbours and have them sign for it, after all its a nice area.
(B) Hide it and leave a note.
(C) Take it to your nearest depot 20 minutes away (40min round trip to collect)

The answer is none of the above, you take it to another depot 1hr away (2hr round trip to collect, impossible to get home from work at 5 then get there on the day before it closes too). After a few years of this I actively sought out a company that used DPD as their depot is 2 miles from my house, hence why I landed here.
 
if any delivery is left on my doorstep and i haven't signed for it, then it didn't arrive and i'm making a claim. Last one that did it forged my signature.
 
justalex81 said:
if any delivery is left on my doorstep and i haven't signed for it, then it didn't arrive and i'm making a claim. Last one that did it forged my signature.
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I was VERY VERY tempted to do this when my package was left on my doorstep..... but wasn't sure who would have to fork out in the end OCuK or DPD.... So I didn't..... I actually called OCuK and told them what had happened.
 
panthro said:
EDIT - I seem to have posted in the wrong section due to my rage....mod please move to GD, thanks :o

Make up whatever expletive you want for the most useless delivery company going. Personally I used the one beginning with C.

My wife is sat at home waiting for a parcel, told that it would arrive between 1-2pm. Nothing turns up. The next thing I know is that I get a text saying no one was in so its gone back to the depot.
They didnt even bother to ring the bell, just put a note through the letter box saying no one was home.
Trying to find a way to complain but as theres no humans available to talk to I have to use their web form, which diverts me to their dutch website.
Are they always this ****? :mad::mad::mad:
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Good morning. I'm sorry that we've caused such a bad mood; that was certainly not our intention. I'm sorry to hear that delivery didn't go the way it was scheduled to - can you drop us an email to [email protected] with details (parcel reference number and phone number) and I'll get a customer service agent to look into this for you.
 
Woogie said:
I was VERY VERY tempted to do this when my package was left on my doorstep..... but wasn't sure who would have to fork out in the end OCuK or DPD.... So I didn't..... I actually called OCuK and told them what had happened.
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OcUK would but then it would be claimed back from the couriers.
 
bignev72 said:
This is classic DPD unfortunately.

The same driver delivers to my work place every single day so he knows that we are always here during business hours.

Yet when it came to the day to deliver my monitor he left a note saying no one was in. This despite the entire car park surrounding him being full with cars.

He even had a contact number for my mobile and our office which he didn't ring :(
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If this is a recurring issue, then I'm sure there's something I can do to make future deliveries go more smoothly. If you drop me an email to [email protected] with a contact phone number and the last parcel reference number you have to hand, then I can ask customer service to put a special note on the system
 
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