DPD Delivery Drivers Are *****

MooMoo444 said:
Seems more than just DPD are doing this lately.

If they fall behind they'll just post a note through your door instead of waiting etc so they can catch up.
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No they wont.

What on earth makes you think anyone would think that would be a good idea?

I know, we are really busy, Ill walk up to the door, ring the bell, write a card out, then run away so ive got it do tomorrow AND deal with the angry customer as well.

I'll let you into a secret, in 18 years in the parcel industry I lost count of the amount of times I called at peoples door and ended up leaving a card with people who swore as god is their witness they were in.
 
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atpbx said:
No they wont.

What on earth makes you think anyone would think that would be a good idea?

I know, we are really busy, Ill walk up to the door ring the bell, write a card out, then run away so ive got it do tomorrow AND deal with the angry customer as well.
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It will forever be one of lifes mysteries. It does happen, I know it does, its part of my job to track these things. But no driver will ever admit to doing it.
 
atpbx said:
No they wont.

What on earth makes you think anyone would think that would be a good idea?

I know, we are really busy, Ill walk up to the door, ring the bell, write a card out, then run away so ive got it do tomorrow AND deal with the angry customer as well.

I'll let you into a secret, in 18 years in the parcel industry I lost count of the amount of times I called at peoples door and ended up leaving a card with people who swore as god is their witness they were in.
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Hmm
Well the remainder of my little episode goes like this...
So, having chased after the RM driver, I knock on his van window. He stops the engine, winds down the window at which time I point out the error of his ways and request the parcel. He claims that he cant let me have it because he has logged it as a failed delivery on his HHT, but I can collect it from the depot after 3pm.
What he had also missed was the eye level (set that high but largely unnoticeable because some sod had vandalised the car a couple of times last year) security camera on the front of the house which caught the entire event. Anyway, story ends with me going to the depot at 10am next day and his manager claiming this would never happen until I presented him with a CF card with the video on it.
So I can safely say that it does happen, I just cannot fathom why.
 
Lopéz said:
I must have interviewed hundreds of drivers over the years, about this sort of thing. Every one says the same thing.

"Why on earth would I go the trouble of finding an address, pulling up outside, and then NOT bothering to attempt a delivery?"
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It's a good point. It would probably take longer to write the note than knock :confused:.
 
Best one I had was a parcel wasn't delivered and then the next day I got an letter delivered which was the failed to deliver card and my parcel was at the local post office, meaning they didn't even attempt to deliver my parcel.
 
Mark A said:
It's a good point. It would probably take longer to write the note than knock :confused:.
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Whenever I was on the vans, I would pull up at an address, go in the back and find the parcel, walk up to the door and knock, I would then count to ten and knock again, after another ten seconds I would put the package down, walk back to the van, get a card knock again before I wrote the card out.

Then if I didn't have an answer by that point I would post the card and take the stuff back.

I'd still have people claiming to be in, claiming I never knocked etc etc.

My favourite part of the job was wasting my life going back to the same address two three and four times with a delivery as people kept asking for it to be re delivered.
 
Had an order shipped last week but the sender didn't bother to put any phone numbers on it, the DPD driver, being the star that he is, remembered me from a previous delivery and brought it to my work place :D

Unfortunately, like everything, there are people who do their job well or just couldn't be arsed. Thankfully the local driver falls into the former category.
 
atpbx said:
No they wont.

What on earth makes you think anyone would think that would be a good idea?

I know, we are really busy, Ill walk up to the door, ring the bell, write a card out, then run away so ive got it do tomorrow AND deal with the angry customer as well.

I'll let you into a secret, in 18 years in the parcel industry I lost count of the amount of times I called at peoples door and ended up leaving a card with people who swore as god is their witness they were in.
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I get this at work as well, just have to bite my tongue, turn around and walk away when they come out with daft accusations.
 
Broken Hope said:
Best one I had was a parcel wasn't delivered and then the next day I got an letter delivered which was the failed to deliver card and my parcel was at the local post office, meaning they didn't even attempt to deliver my parcel.
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Happens quite often at RM, the driver or person on foot may have run out of cards or not been able to get into the premises and has filled out a card back at the office and placed it in the mail frame with the mail for the next day, i sometimes put cards through that i know nothing about.
 
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Got a reply from DPD. Apparently the driver could not gain entry to my flat.

Well if he at least bothered to ring the flat or read the instructions clearly printed on how to ring the flat he would have been able to.

I must have been unlucky and got a driver with some kind of mental deficiency if he cant follow instructions to ring a bell.
 
atpbx said:
No they wont.

What on earth makes you think anyone would think that would be a good idea?

I know, we are really busy, Ill walk up to the door, ring the bell, write a card out, then run away so ive got it do tomorrow AND deal with the angry customer as well.

I'll let you into a secret, in 18 years in the parcel industry I lost count of the amount of times I called at peoples door and ended up leaving a card with people who swore as god is their witness they were in.
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Please don't deny it ever happens, it does. I understand in a lot of cases people are fibbing but my bedroom is right by the front door and i've heard a card come through the letter box without the doorbell being rung/door knocked on. Also had one guy throw a parcel over the fence and i heard it hit the ground outside my window, again no knock or ring. Citylink both times iirc.
 
I've only ever had 1 issue with a DPD delivery, took an extra week or so to get my package delivered, OCUK were very good at sorting it out and it was delivered the next day. Props to OCUK, although I wish you could easily talk to someone at DPD...

Other than that have only ever one problem, not delivery related, a disgruntled DPD delivery man swearing out the window at me... Hm.
 
They should start making the delivery driver take a photo of them self in front of doors that they 'card'
 
bledd. said:
They should start making the delivery driver take a photo of them self in front of doors that they 'card'
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Small camera on their jacket that actually records them knocking. It would only need to record when the attempt is made.

You wouldn't do it for every driver, just the ones with higher rates of carding.
 
I can't remember any problems with DPD, which probably means they've never messed up up too badly... Yodel however, the one time I remember (happened yesterday actually): delivered to a house on the wrong street (didn't get a signature); didn't send any kind of date confirmation (tracking went from something generic late the previous evening to 'delivered' when I checked the site at 10AM); and to top it off the box was squashed as well.
 
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