BT Infinity & FTTx Discussion

[HEADRAT]

Well no Infinity 2 for me until BT and the local council get their ducks in a row, I live in a conservation area and they've refused the planning for the new cabinet. I've currently got an email thread going with the Senior Development Officer at Fenland District Council to see if I can get Fenland DC and BT Openreach talking to each other again.

Problem is that it seems that if BT don't get planning permission pretty much straight off they just give up.

Does anybody know if FTTP still requires the cabinet to be upgraded or does it just go back to the Exchange?

HEADRAT

 

[Locky]

Does anyone have the same problem as me?

Every night between 12 and 1am I get a drop out, not the physical line (that's perfect) but I get a brief PPP drop out for a min or so and it comes back on?

 

[Brummies]

Follow their guide:

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25764

Nice one thanks.

BT will take care of it all it seems which is great.

I'll order tonight, estimated 80/20 too

 

[HEADRAT]

Does anybody know if FTTP still requires the cabinet to be upgraded or does it just go back to the Exchange?

Well to answer my own questions the cab does need to be upgraded

This is interesting:-

http://www.uswitch.com/broadband/news/2012/12/openreach_slashes_price_of_fttp_broadband/

 

[boxst]

Well to answer my own questions the cab does need to be upgraded

This is interesting:-

http://www.uswitch.com/broadband/news/2012/12/openreach_slashes_price_of_fttp_broadband/

Well... as far as I understand you are connected to the same node as the cabinet as opposed to the cabinet itself. That is why the costs quoted are for 500m (~£1000). As your local cabinet may only be 20 meters away (mine is) but it is clustered with others at a different point.

 

[HEADRAT]

Hmm ok so maybe there is hope then, lots of cabinets close by have been upgraded, must not mine due to the Conservation Area

 

[.Griff.]

Well... as far as I understand you are connected to the same node as the cabinet as opposed to the cabinet itself.

Correct.

FTTC

NGA Aggregation node >> PCP/DSLAM >> VDSL2/copper >> Premises

FTTP/FTTPoD

NGA Aggregation node >> Primary Splitter node >> Fibre DP >> Premises

 

[Cuchulain]

Excellent!

Anyone else? Any problems? Any issues dealing with BT customer service (who used to be notoriously bad when I was a customer a few years back).

Are the technical support any good or do they just follow a script?

Are the BT community forums on their website of any help getting problems sorted?

(can you tell I'm expecting the worst...?)

I'd steer away from it, had infinity installed 2 weeks ago. First the engineer made a total mess of the wall trying to install the new socket, then I find that the quoted 54mb download is more like "between 15 and 30mb", customer support is still bloody useless and now my BT Vision keeps disconnecting from on demand content as it claims it can't get a connection to the router.

 

[Brummies]

I've placed the order and got an installation date for the 17th of this month, now I understand BT will sort out my phoneline for me (including my current number) but to cancel my broadband is it worth ringing up Virgin now and giving my 30 days notice in? The service won't cancel during my 30 days will it? I'd rather use my virgin BB until the 17th and have as little downtime as possible.

Also if I do ring up I hope they don't fiddle with my phone service either whilst BT try and sort it out.

 

[TheBigCheese]

It's fairly accurate.

I was estimated 56/16 and I get that in the evenings perhaps a little bit more (62-65/16) but any other time of day I get 73/18 .

Wow, that's fantastic! Can anyone else post the estimated and actual speeds?

I'd steer away from it, had infinity installed 2 weeks ago. First the engineer made a total mess of the wall trying to install the new socket, then I find that the quoted 54mb download is more like "between 15 and 30mb", customer support is still bloody useless and now my BT Vision keeps disconnecting from on demand content as it claims it can't get a connection to the router.

Sounds bad, but hopefully you're one of the unlucky ones...I've ordered it now so fingers crossed for next Wednesday!

 

[Rroff]

Guess its pot luck on the engineer side of it - the one I had out to do Infinity was great - did a really good job and explained everything clearly, had it setup very quickly and kept everything tidy.

2nd engineer out to install the extra line wasn't quite such a happy story tho. Seemed a nice enough guy but when he left we discovered the work he'd done was very second rate and as I've mentioned :S left the main line in a non-functioning state.


PS Based on the speed estimates you've got theres a good chance your just inside the 3kft range for Infinity3 which would boost your potential download to 40mbit or so once that profile is available.

 

[TheBigCheese]

Guess its pot luck on the engineer side of it - the one I had out to do Infinity was great - did a really good job and explained everything clearly, had it setup very quickly and kept everything tidy.

2nd engineer out to install the extra line wasn't quite such a happy story tho. Seemed a nice enough guy but when he left we discovered the work he'd done was very second rate and as I've mentioned :S left the main line in a non-functioning state.

PS Based on the speed estimates you've got theres a good chance your just inside the 3kft range for Infinity3 which would boost your potential download to 40mbit or so once that profile is available.

Did you try bribing the second engineer with plenty of tea and biscuits?


I have no idea what your PS means and I haven't the time to research it now as I have an early start but it sounds very exciting!

What is Infinity 3? Is that something extra I would have to order...I'm guessing it would cost more?

 

[lukeharvest]

Does anyone know what's going on with this 160Mb package? I've tried putting in quite a few addresses and it isn't available at any of them. The way they're advertising it on the website, I'd have thought it'd be pretty extensively rolled out.

 

[KIA]

Does anyone know what's going on with this 160Mb package? I've tried putting in quite a few addresses and it isn't available at any of them. The way they're advertising it on the website, I'd have thought it'd be pretty extensively rolled out.

160Mb/s is FTTP. FTTP is only available to a very small percentage of the population.

 

[lukeharvest]

160Mb/s is FTTP. FTTP is only available to a very small percentage of the population.

Ah right ok, cheers.

 

[Rroff]

Not sure if the 160Mb/s package is going to be FTTP only - the engineer that did my install said we were sync'd at 130/130 (which suggests 30a profile in use) and that some people were being put on a trial for "Infinity3" and that he was already on it at home.

 

[KIA]

Not sure if the 160Mb/s package is going to be FTTP only - the engineer that did my install said we were sync'd at 130/130 (which suggests 30a profile in use) and that some people were being put on a trial for "Infinity3" and that he was already on it at home.

They have plans to launch an up to 100Mb/s FTTC package, probably some time next year.

 

[TheBigCheese]

Is that what Rroff was talking about to me?

 

[Rroff]

Yeah sort of - the engineer I had mentioned "Infinity3" which would use a 30a VDSL2+ profile - which based on your speed estimate for FTTC you may just about be in range for.

 

[Sycho]

Wow, that's fantastic! Can anyone else post the estimated and actual speeds?

Got 63/20 as estimate, first few days i had 75/18 but then some linefault happened that they fixed fast and i now seem to be stuck with 69/17 which is still very good.(not sure if my old speed will ever return? can't complain anyway )