Hello,
I am still unable to provide you with an electric meter reading due to the fact that the meters display is blank. Had you done regular checks like it states on your website, and also on the national grids website you would have noticed that the display had been going faint for months!
Furthermore, I have raised this issue with you countless times since opening the account so I am at a loss as to why it's been left to fail?
Unfortunately, after trying to contact you by phone four times, and after getting cut off each time after being on hold for almost an hour I gave up.
I'm not sure if you have anyone reading your emails, as after sending five I have only received a single reply saying 'Phone us and report the problem'.
Questions
1. Why hasn't the meter been repaired/replaced
2. Why do you not have the staff manning the call center, an hour wait is unacceptable
3. Why after being on hold for all that time, do I then get cut off
4. Why have an email system, if all you reply with is 'Phone us instead'
5. How will you be compensating me for wasting four hours?
6. How will you be able to determine our energy usage now the display is blank? an estimated reading is not acceptable as I will not
be paying for the exact amount. Since I have made significant energy savings over the last few months (LED Bulbs, replacing Plasma TV and PC
with LED and Laptop) an estimate will not be in my favor.
Thanks,
Glen.
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The above email was sent to the director of EDF....when I was seeing red. Wasn't very happy as you can probably tell. Pretty awesome goodwill gesture though! I did feel bad after I'd sent it, as I'm one of those types of people who never complains. Glad I did now though....just thinking who else I can complain to lol