Are you kidding me?

Nickolp1974 · 15 Apr 2014 at 20:59

I'd be fuming at this, if you actually still want a hasbo get ocuk to check it before sending??

Hope you get it sorted Tony.

dottty27 · 15 Apr 2014 at 21:00

The next one you buy have who ever is taking delivery ask the driver to wait 5 mins so you can check it before it's signed for I have never singed for a tv/monitor with out just plugin it in to make sure the screen is ok

baldmonk · 15 Apr 2014 at 21:07

ivrytwr3 said:
but he didn't pay for a service to open and check the monitor - it also couldn't be sold as new if it was opened.

I understand there is a serious issue with their order, however, there are ways and means and it appears OcUK are trying to help - if the OP went into Tescos ranting the way they have done here, they would be asked not to speak to the staff in that way and ultimately asked to leave the store.

Why treat OcUK staff any differently just because it is on an internet forum?

i never said he did :confused:

i said they should offer the service that a big online retailer already provides

CorrectHorseBattery · 15 Apr 2014 at 21:07

dottty27 said:
The next one you buy have who ever is taking delivery ask the driver to wait 5 mins so you can check it before it's signed for I have never singed for a tv/monitor with out just plugin it in to make sure the screen is ok

I've never met a courier who would stay for five minutes...

BaDBoY_uK · 15 Apr 2014 at 21:08

ivrytwr3 said:
I think a refund is the best way forward. Then you can take your cash and childish ranting elsewhere.

I can't be bothered with people like you.

Thanks for all other comments. Hope it gets sorted :confused:

Ethermaster · 15 Apr 2014 at 21:10

I have alerted 5UB (his on holiday atm) for you Tone, I hope you get this sorted quickly mate

dottty27 · 15 Apr 2014 at 21:12

AlecR said:
I've never met a courier who would stay for five minutes...

I must get lucky with who deliver to me they all wait if I say I want to check the tv

Sparx · 15 Apr 2014 at 21:17

Ouch feel very sorry for the OP. Cringing for both OcUK and Hazro right now.

It is incredibly bad luck and my opinion of Hazro products has dropped significantly.

I'm a little perplexed as well, as to why OcUK first (or was it second?) time round sent a B-grade / RMA'd item that wasn't even in the retail packaging..

BaDBoY_uK · 15 Apr 2014 at 21:21

Ethermaster said:
I have alerted 5UB (his on holiday atm) for you Tone, I hope you get this sorted quickly mate

I appreciate that mate, I really do. Bailey is back tomoz. As stated, he has helped out but this really is beyond belief now. BGRADES followed by two dodgy Hazro monitors, both displaying the same panel flickering and switch off problems

If I had hair, I'd be tearing it out

JasonO · 15 Apr 2014 at 21:23

AlecR said:
I've never met a courier who would stay for five minutes...

I had a Parcel Force driver offer to wait while I unpacked and tested 3 monitors less than a week ago... They're not all neanderthals.

Seeing this thread makes me confident that my choice not to go with the Hazro was good judgement. I'm certain OCUK will come good for BB though.

Martini1991 · 15 Apr 2014 at 21:24

It's somewhat ironic.
When you posted about getting the advanced RMA, I was going to post "Someone should check it before they send it out"

CorrectHorseBattery · 15 Apr 2014 at 21:26

This is why I love OcUK: you'd never get such a personal touch from any other company!

<3 - yeah no, I'm not putting that again

.

fiveub · 15 Apr 2014 at 21:50

Hey, I am on holiday away from the office at the moment, so pretty hard for me to help. But if you have messaged Bailey he will help you out I am sure, first thing tomorrow morning.

You seem to have been extremely unlucky, so I would be annoyed too if I was you.

BaDBoY_uK · 15 Apr 2014 at 22:04

5UB said:
Hey, I am on holiday away from the office at the moment, so pretty hard for me to help. But if you have messaged Bailey he will help you out I am sure, first thing tomorrow morning.

You seem to have been extremely unlucky, so I would be annoyed too if I was you.

How selfish, 5UB!!!

I have messaged him. Hopefully he has some options as I have two broken Hazro screens here (the other wasn't picked up today)

fiveub · 15 Apr 2014 at 22:07

BaDBoY_uK said:
How selfish, 5UB!!!

I have messaged him. Hopefully he has some options as I have two broken Hazro screens here (the other wasn't picked up today)

Haha sorry!

I am sure he will. - He has mainly been dealing with the issue so it would be best for him to help you out.

I will be at iSeries myself, so even if it means me bringing one from the warehouse with me, to deliver to you in person in order to resolve this.

See what Bailey says tomorrow, and let me know if you need any further support from me, and I shall try and help.

baldmonk · 15 Apr 2014 at 22:17

can't get better than that !

BaDBoY_uK · 15 Apr 2014 at 22:54

5UB said:
Haha sorry!

I am sure he will. - He has mainly been dealing with the issue so it would be best for him to help you out.

I will be at iSeries myself, so even if it means me bringing one from the warehouse with me, to deliver to you in person in order to resolve this.

See what Bailey says tomorrow, and let me know if you need any further support from me, and I shall try and help.

Legend. Get back to your hols. I will update you after Baileymeister makes some suggestions

davido_labido · 15 Apr 2014 at 23:04

badboy. right, an option here for you.

Take your broken monitor(s) to i-series with you. let 5UB/other staff take a replacement. i will chuck one of my spare LG23EA63 IPS monitors in with all my gear... if the new one is broken, or your there on thursday (when i doubt ocuk will be trading) you can use my spare.

either way then you have a monitor for i-series.

fiveub · 15 Apr 2014 at 23:28

davido_labido said:
badboy. right, an option here for you.

Take your broken monitor(s) to i-series with you. let 5UB/other staff take a replacement. i will chuck one of my spare LG23EA63 IPS monitors in with all my gear... if the new one is broken, or your there on thursday (when i doubt ocuk will be trading) you can use my spare.

either way then you have a monitor for i-series.

I wouldn't recommend taking the broken one to the event to us, we do not have a proper RMA procedure in place and storage for it. I can bring down a replacement with me personally, but I am not being responsible for holding customers products for a week in my hotel (if it were to go missing, etc)!

davido_labido · 15 Apr 2014 at 23:34

aaah, ok, apologies, the offer is still there for me to take a spare monitor though then sort out the RMA after lan

Are you kidding me?

Mobster

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