Forget 34UM95, here's 34UC97! (CURVED 34")

hey Prochaous,

i'm here too with a £2000 plus PC system and feel I can only buy a cheap monitor as its too risky to buy a expensive monitor!

such a damn shame as these are absolutely great monitors but it appears if you want one its get lucky or live with defects :(
 
There isnt really much choice for me, either wait 2 weeks and get concrete assurance that the 97 i purchase is free of any bleeding which i feel wont happen or wait and see how the dell curved 34" comes out like for the public. My 3 previous dell u2414h's were spectacular but i had to return them due too driver issues with crossfire cards.
Im also still waiting on news on the lg 34uc87 and when or even if it will come to the uk
 
BingBongBing said:
Hi All, and Gibbo

First post here and my 2nd purchase from OC.
Ok it looks like I must be the 1st to be unhappy with this monitor :(
Well perhaps I should start off saying this is a fantastic monitor in design and use but quality it fails, well on this one unfortunately.
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Bailey showed me some images of an LG with backlight bleed in a pitch black room but it was minor and more IPS glow, maybe it was yours?

But looking at the image you posted there is something wrong in the corners for sure which really shows in this image.

So I would suggest it is faulty and Bailey will sort you a refund out for it.

But IPS glow does exist and no IPS panel will give you perfect blacks especially when in a dark room unfortunaley.

Show my Bailey my reply here. :)
 
BingBongBing said:
hey Prochaous,

i'm here too with a £2000 plus PC system and feel I can only buy a cheap monitor as its too risky to buy a expensive monitor!

such a damn shame as these are absolutely great monitors but it appears if you want one its get lucky or live with defects :(
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True but we did sell 60 of these last week and so far there is two reports of what customer believes is backlight bleed including this one.

Monitors is just simply tricky as LCD panels simply are not like CRT panels and pixel defects, backlights bleed and even poor uniformity can be an issue on LCD panels.

Bit like the Plasma vs LCD argument for TV's, Plasma's give decent blacks but can have purple tinge in the corners and LCD's tend to be sharper high-resolution but you won't ever get them to be as black in a dark room as a Plasma.

Here is a question, was there ever such a thing as a Plasma monitor? Plasma based IPS monitor could maybe be ideal for the type of user who does watch a lot of films or play space type games in dark rooms.
 
When you guys (LG/Oc) test for backlight bleed are you simply plugging it in and then standing there examining for backlight bleed?

This is probably the wrong way to test these monitors if so. The only way to test for backlight bleed is to sit at a normal desk distance from the screen and observe the corners/edges. At any other distance or when standing up the bleed levels are reduced because of how the effect works. in part this is from the IPS glow but corner bleed especially is more noticeable at a certain distance, usually normal "sat at the desk using it" distance :)
 
I have a feeling so many of the monitors suffer from back light bleeding, however small the amount may be, lg are simply shipping them off and are not calling the bleed a fault with the monitor, its just asking for problems down the road.
 
Hi Gibbo,

Thanks for taking the time to respond and sorry my feelings about this monitor are out there, I didn't really want to post on here really I'm a private guy but was told too so here I am.

Perhaps you can answer this.. how can some people have good ones and others don't I appreciate out of say 100 10% could be faulty but for a company like LG this should be at no more than 2% and with that an immediate no hassle exchange, I don't necessary want a refund but a good quality replacement monitor but it sounds unlikely.

I appreciate you are there resellers but perhaps its time to rethink about LG if by chance I am just unlucky and you could pretty much guarantee a replacement will be fine ill be more than happy to have it.

Also to add I often use my computer with no or low light and watching movies the light is always off so again its not fit for the purpose, just to note with the light on and playing say elite dangerous (which by the way is awesome on this monitor) the bleed still shows

Anyway thanks again and I guess I will return for a refund, shame as I keep saying because I really want this monitor!
Perhaps you or someone could recommend a decent monitor I have money to spend but I want a good quality product if that's not to much to ask for?

Not unhappy at the moment with OC but really unhappy with LG :(
 
BingBongBing said:
Hi Gibbo,

Thanks for taking the time to respond and sorry my feelings about this monitor are out there, I didn't really want to post on here really I'm a private guy but was told too so here I am.

Perhaps you can answer this.. how can some people have good ones and others don't I appreciate out of say 100 10% could be faulty but for a company like LG this should be at no more than 2% and with that an immediate no hassle exchange, I don't necessary want a refund but a good quality replacement monitor but it sounds unlikely.

I appreciate you are there resellers but perhaps its time to rethink about LG if by chance I am just unlucky and you could pretty much guarantee a replacement will be fine ill be more than happy to have it.

Also to add I often use my computer with no or low light and watching movies the light is always off so again its not fit for the purpose, just to note with the light on and playing say elite dangerous (which by the way is awesome on this monitor) the bleed still shows

Anyway thanks again and I guess I will return for a refund, shame as I keep saying because I really want this monitor!
Perhaps you or someone could recommend a decent monitor I have money to spend but I want a good quality product if that's not to much to ask for?

Not unhappy at the moment with OC but really unhappy with LG :(
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In short some people like I myself don't use a monitor in a dark room, so the minor bleed mine has simply goes un-noticed. Though I must admit the bleed mine did have in the bottom left corner now seems completely gone, so major it calms down after a few days as well, maybe PCM or Badass can comment if this is true or not.

But in all the year I have know, dating back to TV's only Plasmas ever gave true blacks and even then it took some setting up.

But some monitors due have excessive bleed in corners even noticeable in a normal lit room, at which point its clearly a fault.

In fact on some high-end TV's my Samsung has it at home where you can adjust the backlight, 1-6 settings to help reduce bleed for when watching movies in a black room and I found this helps a lot, but some glow will always occur especially on IPS.

Just seems that the monitor manufacturers are missing many potential tricks to try and reduce bleed, like a backlight setting level which the user can adjust or why a Plasma monitor does not exist?
 
I think the moral of the story with these widescreen monitors is simply this:
If you get a good one then lucky you and if you get a bad one (as minor as some will say) its tough luck and no rma and it will put you off buying any monitor ever again especially at a £1000

Thanks all, think I've said enough

I will let everyone know if and when LG replies to my email and what they say.
 
Prochaos said:
There isnt really much choice for me, either wait 2 weeks and get concrete assurance that the 97 i purchase is free of any bleeding which i feel wont happen or wait and see how the dell curved 34" comes out like for the public.
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Yeah, I'm gonna hold fire just now until Dell, Samsung and AOC release their 34" 21:9 monitors to see how they hold up. The competition will hopefully force LG to up their game and bring down prices slightly.
 
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Gibbo said:
Bailey showed me some images of an LG with backlight bleed in a pitch black room but it was minor and more IPS glow, maybe it was yours?

But looking at the image you posted there is something wrong in the corners for sure which really shows in this image.

So I would suggest it is faulty and Bailey will sort you a refund out for it.

But IPS glow does exist and no IPS panel will give you perfect blacks especially when in a dark room unfortunaley.

Show my Bailey my reply here. :)
Click to expand...

No, that was me, for the UM95.

Which was bleed and not IPS glow.

Which I may have been able to sort out - which I shouldn't have to!

Seriously, customers of yours get to return far cheaper GPU's that suffer coil whine, so why should people have to put up with monitors costing far more that have backlight problems?
 
Yeah thanks Nexus18 just had a look and that looks pretty decent too, I have a 55" Samsung tv and love that, perhaps I should give that a try.
Think I will phone Samsung 1st explain the issues that I have had with LG and see how they stand with any issues of back light bleed and other defects
 
Eyetrip it was your post I was referring too earlier regarding having to send back via your own courier, which sounds a ridiculous thing to have to do as OC must have some good deals with DPD to arrange collection
 
As I was going to type earlier, I think ocuk are obliged to pick items up (will obviously depend on where you live though) and then test them and if they find a fault, it is up to them to cover the shipping costs and if they don't find it faulty then they ship it back to you and you have to cover the shipping fees.

I highly advise people to read these two sites about your "rights" as a consumer:

http://www.which.co.uk/consumer-rights/problem/what-do-i-do-if-i-have-a-faulty-product

In the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it
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http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

And if the etailer/manufacturer are giving you ****, just link them to that.


As for the "extra charge", I think you are referring to the "restocking fee" i.e. you won't get a "full" refund but iirc, this only applies if you are outside the 28 day period.


I would try to do every thing by emails Bingbongbing as that way you have something in writing then, they could very easily tell you any old stuff over the phone i.e. yes we will send a replacement for any back light bleed etc. but come the time, they will say, sorry, we don't cover that. It is a bit like some of these "zero dead pixel" policies i.e. in actual fact, this only applies when you have about 3+ dead pixels and they are located in the central area.
 
eyetrip said:
No, that was me, for the UM95.

Which was bleed and not IPS glow.

Which I may have been able to sort out - which I shouldn't have to!

Seriously, customers of yours get to return far cheaper GPU's that suffer coil whine, so why should people have to put up with monitors costing far more that have backlight problems?
Click to expand...

With any luck, Gibbo & OcUK will show some mercy as you're clearly not happy with the product. It sounds like you were one of the unlucky ones. Good luck.
 
Gibbo, I believe they were never able to shrink plasma pixels down to the size required for monitors. The individual phospur Chambers that make up the sub pixels would be under Huge amount of pressure and would struggle for brightness. A lot of the early 1080p plasma's struggled for brightness due to the reduced pixel size.
 
mine came today and so far so good, ordered a X-Rite ColorMunki Display Calibrator which will arrive tomorrow :)
Loaded up a tutorial mission in Elite Dangerous today and just amazed at how good this monitor seems to be at this early stage. Hope nothing goes wrong over the next few days or so.
 
Hi atomic 7431

Really pleased for you that you got a good one as you say.
I knew there must be good ones otherwise there would be big problems!
Is it possible you could get up a black background and take a picture to show us,
Would like proof there are good ones and the ones like mine are in fact a defect.

Just to add your right about elite dangerous on this monitor it really is amazing!

Spoke again to LG tonight and they appear to take my concerns seriously and are getting back to me tomorrow
 
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