Well my components have been sent away and arrived yesterday in the USA to corsairs damage team, so just waiting on an initial reply. The parts took around 12 days to get from the UK to California. Im kind of worried as I was reading a huge thread from 2012 where they were only offering $100-$150 for peoples damaged graphic cards, and my 780ti cost me £505 a year and a half ago. Im hoping to at least get a performance based compensation amount.
No more water cooler for me, going to air once this is sorted. I had to send my mobo away as could not test the pci slot that had been exposed to coolant.
Any update on your damage claim OP?
It took UPS 12 days to delivered your package?
Did you placed invoices inside parcel or on outer of package?
If invoices placed inside parcel then that would explained it took twice longer through US customs.
My local UPS centrer manager never either contacted or emailed me. I emailed Corsair to explained what happened and they were very sorry to heard what happened with UPS. They send me new label and invoices to print out and recommended me to placed invoices with label in envelope with clear window pouch to avoided another problem with UPS.
I can't find envelopes with clear window pouch in shops then post office assistant told me she saw every customers used folded A4 document pocket to placed label with invoices in it and on outer of parcel. I emailed UPS customer service about it and said A4 document pocket will do it fine and told they wanted me to call back to arranged parcel picked up from home. UPS picked up my parcel on 18 Nov and it got cleared for export fine then delivered on 24 Nov with no issue like last time. Below is full track progress.
FREMONT, CA, US 11/24/2015 2:10 P.M. Delivered
Sunnyvale, CA, United States 11/24/2015 2:49 A.M. Out For Delivery
11/24/2015 12:37 A.M. Arrival Scan
Oakland, CA, United States 11/23/2015 11:50 P.M. Departure Scan
11/23/2015 7:08 P.M. Arrival Scan
11/23/2015 6:48 P.M. Departure Scan
11/23/2015 5:56 P.M. Arrival Scan
Philadelphia, PA, United States 11/23/2015 3:13 P.M. Departure Scan
Philadelphia, PA, United States 11/21/2015 2:55 P.M. Import Scan
Philadelphia, PA, United States 11/20/2015 7:43 A.M. Arrival Scan
11/20/2015 2:54 A.M. The package is awaiting clearing agency review. / Your package was released by the clearing agency.
Castle Donnington, United Kingdom 11/19/2015 7:54 P.M. Export Scan
11/19/2015 12:05 P.M. Arrival Scan
Tamworth, United Kingdom 11/19/2015 11:40 A.M. Departure Scan
11/19/2015 1:29 A.M. Arrival Scan
Preston, United Kingdom 11/18/2015 11:05 P.M. Departure Scan
11/18/2015 10:45 P.M. Arrival Scan
Glasgow, United Kingdom 11/18/2015 7:00 P.M. Departure Scan
11/18/2015 1:24 P.M. The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.
United States 11/11/2015 6:54 P.M. Order Processed: Ready for UPS
Now it been 1 week and I not heard from corsair yet. I will talk to Corsair customer service rep later if they are online.
I found someone back in 2013 with damaged GTX 680 caused by Corsair H100 leaked were send $500 check for new graphic card.
Here is the final disposition email from Corsair, I have cut and pasted the email content here for you all to read:
Our Engineering Team already tested the CWCH100 and according to the result, our cooler caused the damage to your system.
As compensation, we will go ahead and replace your CWCH100 with a brand new CW-9060009-WW (H100I).
For your Graphics Card, we will reimburse you for $500.00.
As for the LSI Card, according to our Engineering Team, they didn’t find anything wrong with this component and it works fine. We will go ahead and ship this unit back to you.
All refunds will be issued in a form of check (Refund Check). Please confirm if you agree with the compensation mentioned above.
Let us know if you have any questions.
Thank you for choosing Corsair and have a great day!
http://www.overclock.net/t/1375261/my-corsair-h100-leaked-on-my-new-680-gtx/90
Once everything sort out and I will stay with AIO water cooler. Prior to H80 I had thermalright ultra 120 extreme for 3 years based on friends recommendation but after 3 years they and I realised huge air cooler like thermalright ultra 120 extreme were horrible and it was absolutely nightmare to cleaned harden dusts trapped in layers of metals which air compressor sprays failed to cleared it. They and I had lots of cuts on hands tried to cleaned dusts cos of sharp edges, like what friends did I put cooler in basin with hot water to cleaned it off took me few days with lots of efforts to cleaned dusts off before sold off bundled with Phnom Ii 940 CPU, 8GB memory and motherboard on eBay.
Huge air coolers like thermalright ultra 120 extreme is not worth hassle, it also caused motherboard to bended due to heavy weight. Here is no way for insanely massive monstrous cooler bigger than thermalright ultra 120 extreme like Noctua D15 can fit in my case. The best solution is buy a EKWB backplane for MSI GTX 970 that will prevent damage from leaks, when if my next water cooler leak again then I can clean off leaks on GTX 970 backplane and just RMA water cooler with no damage claim. I will avoided 240mm watercooler as it hang on ceil of case that can leak on motherboard while it don't have plate.
