Yes, or you could try the Customer Services Forum as this can be quicker on occasion - especially something as simple as a missing bracket.I take it a webnote is the way forward then yeah?
Yes, or you could try the Customer Services Forum as this can be quicker on occasion - especially something as simple as a missing bracket.I take it a webnote is the way forward then yeah?
If you post the urgency in the CS Forum I'd be surprised if they don't deal with it immediately and post it out first thing.Yeah sent a message. Hope they get something in the post tomorrow as client wants the PC on Friday
https://www.overclockers.co.uk/cors...quid-cooler-oem-ocuk-exclusive-bu-02f-cs.html
Ok this cooler clearly states it's AM4 compatible but when I got the AM4 mounting bracket from OCUK, the mount is round but the cooler "head" is square???
Am I doing something wrong here??
Wow - you've been unlucky :/The cooler head is square though, not round, it doens't fit into the brcket I was sent. CS sorted it though, 4th time lucky lol. I get to keep the other 3 mounting kits....if anyone wwants one lol
As it's dual channel kit you're better off returning both - they'll probably require that you do for their return purposes.I've discovered that one of the sticks of RAM I got won't work. The mobo wont post when it's in. The other 8gig stick works fine and the mobo posts. What's the usual way to resolve this? Do I return 1 stick or both or how does OCUK normally operate in this situation? DO they ask for both sticks to be returned if both sticks cam in one pack?
As it's dual channel kit you're better off returning both - they'll probably require that you do for their return purposes.
Post in the Customer Services Forum or ring tomorrow to set up an RMA - proabbaly be approx. 4-7 days turn around.
Or if you're really sure one is borked and need the memory faster - buy a second kit and send the other back for a refund.
EDIT: Just realised what build this is - you've not had much luck :/
No worries - i suspect you can't wait to get the build off your hands if it's for a client.Yep, ball ache central lol....ah if I didn't laugh, I'd cry.
Thanks for the heads up
:/It cost me £128.20 to get this ram replaced :/ Dam this build has been the bane of me