Associate
I've checked on FU website and based on my current usage, they would want me to pay and extra £15 per month compared to what I'm on now. I guess the question is, Do I have to pay them the exit fees rather than should I.
Soldato
Is it a new build property?. If not its very rare to find a supply with no mpan and a shipperless gas supply. Regarding the exit fee i would say thats down to company t and c's but i would be amazed if they thought it enforceable given they dont supply you currently. Ombudsman would have a field day with them.
Any questions re swapping feel free to ask. Changes of supplier process, regulation etc was my bread and butter for a long time.
It sounds like you are already living in the property and taken the supply rather than about to move.
If there is an exit fee on the tariff then you will have signed up to a fixed rate tariff when you first contacted BG after you moved in and you would need to pay any exit fees to leave.
When you first contacted them did you discuss different tariffs?
If there is an exit fee on the tariff then you will have signed up to a fixed rate tariff when you first contacted BG after you moved in and you would need to pay any exit fees to leave.
When you first contacted them did you discuss different tariffs?
Associate
It's roughly 3 years old now. The gas was fine but I couldn't move the gas supply as first utility only do duel fuel, not one or the other.
I've had no contact from Fu chasing me on the home move and I don't owe them money for what that supplied me at my old house.
Yes I'm living in the new property now. When I contacted British gas on the day we moved in, they put me on the temporary December tariff and there is no exit fee on this with bg, I checked that, so I can move from without paying anything.
My issue is with fu and their exit fee. They don't supply me now and the home move with them is still technically on hold
For how long have they not supplied you?
So the exit fee is from your old contact with FU from before you moved and you tried to take your current tariff with you? That makes sense and I get where you are now.
The switch back to FU should have been done within about 3 weeks, but BG have obviously messed it up.
I think you need to pay it if you don’t take your supply back to FU as you have essentially breached it early.
You have 2 options, chase BG to sort it out and complete the switch or stay where you are and continue to pay BG and pay the exit fees to FU.
Either way you need to do something, if BG don’t sort it out you can get the ombudsman involved.
The switch back to FU should have been done within about 3 weeks, but BG have obviously messed it up.
I think you need to pay it if you don’t take your supply back to FU as you have essentially breached it early.
You have 2 options, chase BG to sort it out and complete the switch or stay where you are and continue to pay BG and pay the exit fees to FU.
Either way you need to do something, if BG don’t sort it out you can get the ombudsman involved.
Associate
Since I moved on the 30th November.
Yes, the exit fee is from FU when I was at my previous address. It should have been done yes but FU couldn't find my address on their database so the switch could not go through until it had been added by BG to the database. FU is coming up more expensive than BG for tariffs so ideally I now don't want to switch. I may see if they can offer me something to stay with them that will cover the cost of the exit fee.
Soldato
I'm going to change my supplies over to utility point so could somebody PM me a referral code?
Thanks
Thanks
Soldato
How come? Are they better/cheaper?
Soldato
It's worth checking. They just lowered gas prices, though I'm electric only so unaffected.
Soldato
When did they do that? I had an email last week today they are keeping prices as they are for now.
Soldato
We are looking to switch to Bulb, would anybody have a referral code as I've seen it credits both accounts with £50, is this correct?
Man of Honour
Sent you a note, yup, £50 each.
Soldato
Nice one, thanks mate.
Man of Honour
Trust sent with referral code.
Soldato
28 feb
"We just wanted to pop by and keep you in the loop about what’s happening with energy prices. We’ve just dropped our gas prices in some areas of the UK because wholesale gas costs have fallen since December.
Since you only buy electricity from us, the price of your energy won’t change this time, but we wanted to let you know.
You might remember that we lowered our electricity prices in December. While the cost of generating electricity has fallen since then, some other electricity costs have increased, like the amount charged by the grid to connect to your home. This means we’re keeping our electricity prices the same for now"
Caporegime
Does this still work if you're a returning customer?
Soldato
Worth a try. I've sent you one
Soldato
12 month gap needed. From the Ts and Cs:
- 17.2.4. Referrers must be existing Bulb members. Recruits must not have already signed up to Bulb or be an existing member, already on supply with Bulb, or a member of Bulb in the preceding 12 months, under any email address or alias.